I truly appreciated the customer service I received. The item I purchased had the wrong specification noted, I felt that I could not trust what I have ordered or in my future purchases. Due to the quick response and explanation I have confidence that customers are well cared for. I will continue to buy items from you company. Thanks for you prompt and professional service.
I ordered queen bed sheets and they did not fit. Taylor help to make the return process so simple, that I did to keep the sheets and gift them to family members for the holidays.
Kyle Pugh
*******867
Hey Kyle,
Thank you for sharing your experience with us. I'm glad you like the sheets enough to gift them!
I placed an order and mistakenly listed an incorrect address for shipping. When I received my tracking that the package was delivered, I realized that the incorrect (non-existing) address showed. I contacted the shipper and got a very quick response to check with the delivery company, who then referred me back to the shipper. I emailed Ashley W who quickly responded and took care of getting me a refund and immediately received credit on my account. Thanks for excellent customer service and the quick response!
We were happy to help.
Thanks, Anita!
I had to return a carry-on suit case. I reached out to the customer service team. Taylor returned all my e-mails. I had no problems returning the package to FedEx. They also sent me the return label and my refund. Thanks!
Hi Sherrie,
Thanks for the shoutout!
After ordering a few items i received a notice from my credit card co. That my card was being used for uber services in san francisco. I live in pa. Contacted morning save, which was the only place i used my card for a week. They said in wasn't possible my card no. Was stolen from there and would not even admit it could happen. Beware. Would never buy from them again because of they're arrogance.
Unfortunately we had an issue with a set of wireless earbuds we bought. The matter was quickly addressed with a solution, however, it didn't solve the problem. Within the hour of that email, we were quickly taken care of, unfortunately, the item was no longer available, so we were refunded the cost. We certainly recommend Morning Save, we have always had great products with the exception of this one. Thank you Morning Save for your quick response to our problem and offering a resolution.
Hi Tammie,
It's good to know that we were able to quickly respond when things didn't go quite as expected. Thanks for the love!
I received a defective watch and sent them an email. And within 10 minutes, I received a response and a replacement was being processed. Usually the replacement process is a big hassle that some times you just don't bother. But Morningsave's customer service was so outstanding, that they now definitely have a return customer!
I love MorningSave. They have awesome products at incredible prices. I have bought everything from electronics to beauty products from them and I have never been disappointed. The customer service is also very helpful and responsive. MorningSave is a trustworthy and reliable site.
Thanks for the love, Jef!
In the store you can buy goods for all occasions. I bought different things, but the product did not always correspond to the image of the product and the expected characteristics. But I am sure that in the future there will be a desire to visit this store and buy the product that will be available, which you will not find in other stores.
I liked the fact that Taylor was prompt and caring of the situation. She did a great job. If any of my other packages get lost I would only want to work with her. She was patient and took the time to listen.
You need more reps like her. Thank You Taylor (Mercatalyst)
Thank you for sharing with us and for the shout-out to Taylor. <3
I am very happy with my purchase. I got an exceptional price and the shipping was fast. The rock solid machine I bought is a hit with the family. Customer service was very fast and friendly via email. I am impressed with the whole experience I had and highly recommend this company.
I ordered 2 pairs of shoes some of the sizes was confusing. The same day order shoes I email my questions regarding the shoes before they were shipped out I never got a response from morning saving but during the week I ordered the shoes received continue email regarding other items sales items I received the shoes today a week after I ordered the shoes they were kids shoes. This could been avoided and corrected if a customer service staff would respond to my problem. Are morning saving located in a 3rd world countries. Customers spend to much time on the internet trying to resolve their issues and told their staff will respond I 2 business days that are not always true like in case no staff reached out to me before they items were shipped to me. Morning saving made sure my merchandise was paid for before they shipped out and customers can't talk to a live staff. Sorry not good customers service this may customers go shop some places else without the headache and hassle
I ordered a set of items. One of the items did not work. I contacted customer service and they responded quickly. Within a week I had a replacement, not only for the item that was not working but the entire set.
Customer service was very helpful! Thank you MorningSave and Chad.
I ordered 3 sets of airbuds. One of them had a malfunction on the on/off button. I emailed Morning Save & Taylor responded back to me very quickly. She was understanding about the situation and offered a replacement or refund. I love the earbuds so chose the replacement. She got the new order in right away and they should be shipped soon. She was a great help & thank you so much!
Hi Randy,
Thanks for the shoutout! :)
Had a problem with a discount code working and Megan quickly responded and figured out the problem and fixed it. I'm new to Morningsave and I am so impressed with the products, prices and most of all the service. It's wonderful to be able to find super gifts for all ages and special items to treat myself. I've been able to try products I wouldn't have before because of the special selections and affordable prices... great when you're on limited income. Everything I've bought has been even better than expected and I am confident in the quality of the items offered. It's great to find online shopping you can trust.
Aww Debra, thank you so much for the high praise!
I hope we continue to be a great source of affordable deals and customer support for you in the future.
They made me feel like a real customer instead of just a sale.
I ordered a massager for my husband for Christmas. On the order it claimed it would be here by December 14th. I emailed them on the 16th because tracking was showing it was being held at another location and had been there for awhile.
They sent me a replacement with express shipping. I got it before Christmas. The middle of January the one lost in shipping arrived. When I contacted them to send it back they told me to keep it for my troubles.
Now I have one and my husband has one.
When I need to shop for something I will always start with Morning Save.
Great job Morning Save.
Thank you Helen!
I'm glad your order finally showed up. ;)
I had an issue with my order and was a little frustrated, however, I spoke with Taylor and she fixed my problem immediately. She was very helpful, professional, and polite. I am very pleased to have resolved the issue and dealt with such a great customer service representative.
Hi Tori -
I'm glad we had the replacement available. Sorry about the random tumbler. ;)
If you make a purchase (sight unseen) and then you see it and it is not what you thought, they will not take it back. If they do decide to take it back, you have to pay for shipping (which cost half as much as the product) so you are stuck with the useless item and out of your money, Do not purchase from them unless you want to get stuck with whatever you receive. Terrible experience for me personally.
Hi Deborah,
I'm sending you a private message for more details, so I can look into this for you.
ETA: After researching a bit, I see that we did make an exception and authorize the return for your item.
Keep up the good work with your customers service and it will bring you a long way. You will continue to have a successful business. Customers service after a sale is the most important thing to me. That's how you keep your customers and continue to grow. Thanks
Hi Tracey!
Thank you for the positive feedback, we appreciate it and you!
Very good deal for the entire nails kit and I am very pleased to use it on myself and doing my mother and sisters' nails. The product is very easy to use and they have helpful tutorials videos and live tutorials on their pages! I would recommend it
I'm glad you like it. I hope your nails turned out fierce!
Overview
MorningSave has a rating of 3.9 stars from 795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 8th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review, Alma!