As a former business owner, I knew that when there are multiple places to acquire a service or product, customer service is the primary difference maker. I have to say that in this regard, Morning Save has exceeded my expectations. My shipment was lost so I emailed my situation and quickly got a response with an apology with no push back. I received an immediate credit for the order. Shortly afterwards, I received my product from a neighbor on a different street who had received my order. I advised Morning Save that I had the product and that they could charge my credit card. I was told to keep the product to compensate for my inconvenience. That doesn't happen very often in today's business world. I truly appreciate that gesture and I will show my support for them with my future business.
I just wanted to let you know, that even though it took a couple of weeks to get a response, perhaps technology or COVID19, I was finally able to get an answer and refund to the product I had not received. Megan was a wonderfully friendly and knowledgeable person. Out if 4 purchases one didn't make it and they had no problem issuing a refund.
Thanks again Megan
Hi Donna,
Thank you for the kind shoutout to our support team.
I looked at your cases and see that we responded within 1 business day each time you wrote in. If you didn't see the earlier reply, please check your spam folder and updates/promotions tabs.
Thanks again!
I ordered an item that was missing an important piece. Taylor from customer service was super professional and handled my situation to my liking. She made me feel like a valued customer and renewed my confidence in MorningSave and I will purchase from here again.
Hello Cheryl,
I'm happy to hear that we made you feel valued, because you are. Thanks for the love!
Taylor in customer service really helped me out. I had a problem with an order, she researched and gave me the information I needed. She also refunded me the money for my incorrect merchandise. Wonderful customer service that will keep me coming back for more.
That's so great to hear, Terri. Thank you.
I had an item that arrived broken and customer service was very easy to work with. They process the replacement item right away, and I didn't have to go through the trouble of mailing anything back. Also, the rap was very nice and super professional!
Thanks for the love, Danielle! <3
I was so excited when I bought this coffee bar for my husband for Christmas. It was such a great price and it worked really well for about a week. It started not brewing correctly and so I reached out to morningsave.com and they took care of it right away. Thanks. Great customer service.
Hi Stephanie,
I hope that new Coffee Bar is still brewing up great for you!
I had a problem with the color of a quilt I ordered. Megan took a look at photos and quickly fixed the issue, above my expectations. She was very nice and so willing to help, in a very short time span. I have been so pleased with everything I have purchased from Morningsave. Megan was excellent!
Hi Carole!
Thanks for the excellent feedback and shout-out to Megan. <3
Bought the Air2 ear buds. They wouldn't stay connected and 2nd day one broke. Sent an email on 5/13 requesting a refund and haven't received a response! Very disappointed in morning save customer service.
There was a mixed up on my recent order. I received a bag instead of the comforters I ordered. Sent an email same day and I got a reply back same day. The original items I ordered was resubmitted to order the next day and I get to keep the bag as bonus. My problem solved in two days. Great customer service!
Hey Jocelyn,
Thank you for letting us know what we did right. <3
I ordered 2 queen memory foam pillows. They were very hard. I tried to send them back. Email, was sent a code and told I would have to pay shipping. When I took them to the post office it was $48.34 to return them. They cost $50.
Hi Donna,
I'd like to look into your case, so I just sent you a private message for details.
Thanks!
I have been a customer of morning save for several years and on a couple of occasions I had to call service department and was always satisfied with their help. My last interaction with customer service was trying to figure out why I was being charged for shipping since I signed up as a member. I e-mailed morning save and received response within 24 hours and my problem was resolved.
Thank you for the review, Barbara!
Having ordered a vacuum that wasn't right for us, I got in touch with customer service and returned my vacuum.
Unfortunately, it was at my expense and I had to pay over $40 which was almost 50% of the vacuum price.
That was the only downfall.
They were very timely in crediting back my money to my account.
Good company to work with. Thank you
Thanks for the feedback, Marguerite!
I ordered a multi function smartwatch, however it was defective snd not charging. I sent a message to customer service and received an immediate response from Chad. Refund was credited to account without any hassle. Thank you. Will recommend Morningsave.com to friends who shops on line.
Hi Theresa,
I'm glad you got a chance to work with our support manager Chad and he was able to help. Thanks for the shoutout!
I purchased the Motorola Verveones+ ME bluetooth earbuds. The product failed to work properly. After contacting MorningSave with my issue, they responded in 1 day with an apology & a refund. It's hard to find businesses with customer care like that.
I had an issue with a mistake I'd made on an order. Being a Friday evening, I didn't think I'd be able to catch it in time but I decided to give it a try. I sent the email and my problem was solved by Monday morning. Thanks, Kevin M and MorningSave!
I'm glad to hear we were able to help!
I was really disappointed to learn that there was no return policy for Bluetooth buds I bought. The buds will not pair with my product and I was told there's no return policy for buyer's remorse. I feel this is not buyer's remorse they simply dont work with my product. No return policy is not a good thing. Just by reading the reviews there are a lot of disappointments. Definitely not a good company to do business with. They will never last at this rate. Awful company, disappointed, never spend my money here again.
The product arrived on time, and the packaging was good. Unfortunately, the product did not work. I reached out to customer service and received a prompt response. They refunded my purchase price. Disappointed that the product didn't work, but I couldn't ask for better customer service. She was wonderful.
That's great to hear. Thanks, Mary!
I received my order with box crushed and product damaged, I sent email and was offered a new product or refund, I wanted the product. Taylor happily replied it was in they mail and she apologized. That's great service.
Hey Anna,
I'm sorry that the first shipment crushed your spirits. Happy to hear that we got a new shipment heading your way. Hope it's everything you hoped for. ;)
I wish I had read reviews before ordering. I usually do, but since they were advertising on The Doctors and other daytime shows, I thought they would be legitimate. Do not order and these shows should discontinue promoting them
Contacted company to let them know I received a duvet cover instead of sheets. They checked into my order and found out it was not my error. Chad reordered the correct item. I was willing to send back incorrect item. I was told to keep it and since it matched my sheets that I ordered it was fine. Thank you Chad.
Overview
MorningSave has a rating of 3.9 stars from 795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 8th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tom,
That's some pretty great feedback. Thank you for taking the time to let us know what we did right!