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MorningSave

How would you rate MorningSave?
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Colorado
4 reviews
20 helpful votes
Follow Susan M.
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Do Not Test Products
August 24, 2019

Awful service and products
Purchased a few things from them
Curling iron did not even go through my hair
Bras were not as shown in ad
Couldn't return either. Even though. Bras were still wrapped, could see through wrapping

Date of experience: August 21, 2019
Jackie G. MorningSave Rep
over a year old

Hello Susan,

I'm sorry we weren't able to make an exception to our return policy on hygiene and personal care items for you this time.

California
1 review
0 helpful votes
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Exemplary customer service!
August 9, 2020

I bought an item that I wasn't really impressed with, some solar lights that looked much better in the advertisement. I sent an email, not really expecting a reply, and the next day a MorningSave associate replied that since I was not totally satisfied, they'd refund me for the item but they didn't even want me to return the lights! I certainly didn't expect a full refund at all and it just really impressed me. I will definitely be shopping with MorningSave again very soon!

Date of experience: August 9, 2020
Jackie G. MorningSave Rep
over a year old

Thanks for the feedback Amy!

Texas
1 review
1 helpful vote
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I ordered a dash cam for my husband, and when we received it there was a piece missing from the suction cup for the windshield. I emailed Morning Save and received a reply within 2 days. The real kicker was that I received a new dash cam within a few days. Very professional and 1st class service. I will definitely be buying more from this company again.

Date of experience: May 7, 2018
California
1 review
0 helpful votes
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Extraordinary Customer Service
November 19, 2020

Yesterday (11-18-2020) I received a package from Morningstar which was not what I had ordered. I submitted an email request to have someone look into it and received an immediate email from Morningstar that I would hear back from someone within 24 hours.
This morning, I received a very polite email from Kevin apologizing if I experienced any inconvenience and requesting a photo of the items I had received and the shipping label. I complied, sent the email to Kevin and before I knew it, Kevin had confirmed the error, placed a new order for me and told me when to expect shipment.
WOW! Extraordinary customer service.
The Morningstar team delivered on their promises and made my day.
Thanks so much!

Date of experience: November 19, 2020
Jackie G. MorningSave Rep
over a year old

Hello Charlotte,

It's our pleasure to help out when we can. Thank you for the review!

California
1 review
0 helpful votes
Follow Ian J.
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I ordered a backpack that was supposed to have a battery pack inside.
Support was quick to assist me and provide a refund for the item.
À+ service, fast and friendly. Would use again and recommend to friends because if there is ever a problem I trust they will make it right.

Date of experience: October 1, 2020
Jackie G. MorningSave Rep
over a year old

We appreciate the A+ review, Ian!

North Carolina
1 review
1 helpful vote
Follow Titus L.
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I had an issue with one of my orders, so I sent them an email as they requested. I assumed, as with so many other companies that I might hear something back long after Christmas. To my surprise, Angela had gotten right back to me, but not only did she get back to me right away, she had already resolved the issue, and beyond my satisfaction. Their customer service is absolutely amazing. Don't hesitate to buy from MoringSave, they truly do care about their customers.

Date of experience: November 28, 2023
Jackie G. MorningSave Rep
over a year old

Thank you so much for sharing your experience with our customer support team.

We appreciate you, Titus!

Pennsylvania
1 review
0 helpful votes
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I purchased an item that arrived partially not as ordered. The customer service team was quick to respond and worked with me to come to a resolution that worked. This is the first customer service experience I've had with any company that went beyond my expectations!

Date of experience: September 12, 2018
South Carolina
1 review
7 helpful votes
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Ordered an Infinity Gold Hair dryer, it was DOA (dead on arrival). Contacted Morning Save and it was "Oh, so sorry", get in touch with Infinity. Tried to contact them for over a month, the number had been disconnected. Do not buy from this company!

Date of experience: June 1, 2018
California
1 review
0 helpful votes
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Where's my order?
July 1, 2021

I ordered earrings from Morningsave on May 11,2012 and some how my item is stuck in shipping since May 21,2012.
I've contacted support and haven't had a response. I would like a refund and I will report this company to the BBB as well as my bank. This has got to stop. It feels like a scam. Do not order through Morningsave.

MorningSave attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2021
Pennsylvania
1 review
11 helpful votes
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They must be spending all their $$$ for celebrity endorsements that they should be spending on a contact phone number. They take 3-4 days to return emails and they are so bland you have to wait 3-4 days for another response to their vague and bland first response. Whatever product you buy you are immediately told to contact the manufacturer of that product. They are like a pimp who takes the $$$ for another's services. Also, their prices are NOT that much better than anyone can find on the likes of EBay where you can contact seller of EBay and get anything guaranteed or have your $$ refunded.

Date of experience: October 2, 2017
California
1 review
0 helpful votes
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Customer service
August 17, 2019

SHOUT OUT to customer service. An item I purchased ripped after using the item twice. I contacted there customer service department and it was handled very quickly. You do not have a great business, without a fantastic customer service department. I always share my great deals with my friends from this company and I will continue to do so. Thank you

Date of experience: August 17, 2019
Jackie G. MorningSave Rep
over a year old

Hey Tara -

While I wish you didn't have to, I'm glad you got a chance to work with one of our customer support reps. Thank you so much for sharing the love.

Colorado
1 review
0 helpful votes
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Customer service
December 20, 2022

I had a problem with an order and Jordan in customer service resolved it immediately and certainly to my satisfaction. I must say I was surprised at the timely resolution, and won't hesitate to shop Morning Save in the future.

Date of experience: December 20, 2022
Jackie G. MorningSave Rep
over a year old

It's so great to hear that Jordan resolved this to your satisfaction.

Thanks, Mary!

California
1 review
0 helpful votes
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Lost in translation.
August 26, 2020

My request was quickly answered, I just didn't get it. Subsequent request did make it via email and then updated via support online tickets. Problem was addressed and hopefully my item doesn't get lost in the mail again. Thank you.

Date of experience: August 26, 2020
Jackie G. MorningSave Rep
over a year old

Hi Greg,

I'm glad we were able to help, even though our reply got lost. :)

Washington
1 review
1 helpful vote
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Their customer service is beyond Excellent, no questions asked, prompt refund or replacement, always top notch.

Item quality... Depends on if it's from their own website OR from a partnership television program (Steve Harvey or The Talk, for example).

If it's from their own site, expect fair to excellent quality.

From a partnership program, expect it to be either rebuilt/refurbished, last of the stock that did not sell or out of date stock leftovers

Date of experience: October 30, 2018
Michigan
1 review
0 helpful votes
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Morningsave has some really great products. I only had one issue, but that had to do with the shipping company abusing the package. I emailed Morningsave's customer service (Chad was his name) and he replied the very next day. He was very polite and had great customer service skills! Chad stuck with me and resolved my problem very quickly.
I would recommend this company to all my friends and family!

Date of experience: December 3, 2018
California
1 review
0 helpful votes
Follow Yvette I.
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Thank you for great customer service!
November 12, 2020

I had emailed an inquiry about an order that was canceled. Jackie responded within 5 minutes of that email with the information that I would receive a follow-up email concerning the reason for the cancellation. I really appreciated her prompt and friendly response. I was surprised since not all vendors are customer responsive with their customer service, thank you

Date of experience: November 12, 2020
Jackie G. MorningSave Rep
over a year old

Thank you for the review, Yvette!

Pennsylvania
1 review
2 helpful votes
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I ordered blue tooth air buds on black Friday. They came and they do not fit my ears (so they won't stay in) and only one side will work. I tried to return saying I wasn't satisfied and they said, "We are sorry but we do not take air buds back". Do yourself a favor and do not buy from this company. I will be spreading the word how they don't take back if you are unhappy because of "hygienic reason's". Good to know they are clean but just better hope they buds fit and work or you are stuck over paying and losing out.

Date of experience: December 9, 2018
California
1 review
0 helpful votes
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Thank you Jackie
August 11, 2020

Jackie responded quickly when I said i needed to speak to someone about my two recent purchases that I wasn't satisfied with. This was the first time i purchased from this company and 2 out of 3 items i was not happy with. I just received my third item and was going to return it without trying it but now since I know there are people behind the scene to handle the concerns of the customer.

Date of experience: August 11, 2020
Jackie G. MorningSave Rep
over a year old

Thanks Carmen!

Washington
1 review
1 helpful vote
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Customer Service
January 23, 2019

After having a problem with one of the MorninSave products the company stepped up and immediately provided a refund for the defective product, turning a negative into a positive. Very professionally handled by CS Manager Chad.

Much appreciated

Date of experience: January 22, 2019
Tennessee
1 review
2 helpful votes
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Excellent Customer Service
June 4, 2018

First of all I need to pre-empt this by saying I love the MorningSave daily deals. While regular prices through them are fair, I have gotten some great deals through the daily deals. Shipments generally are quick and the products are great.
When I received the I correct color on one of my products and provided a photo, they got back to me in a shirt time telling me a corrected order would go out in the next day or so. This compan does, indeed, understand their customers! Thank you MorningSave!

Date of experience: June 4, 2018
Jackie G. MorningSave Rep
over a year old

Thank you so much, Linda! <3

Overview

MorningSave has a rating of 3.9 stars from 795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 8th among Marketplace sites.

service
104
value
92
shipping
97
returns
79
quality
85
This company responds to reviews on average within 2 days
+55