Awful service and products
Purchased a few things from them
Curling iron did not even go through my hair
Bras were not as shown in ad
Couldn't return either. Even though. Bras were still wrapped, could see through wrapping
I bought an item that I wasn't really impressed with, some solar lights that looked much better in the advertisement. I sent an email, not really expecting a reply, and the next day a MorningSave associate replied that since I was not totally satisfied, they'd refund me for the item but they didn't even want me to return the lights! I certainly didn't expect a full refund at all and it just really impressed me. I will definitely be shopping with MorningSave again very soon!
Thanks for the feedback Amy!
I ordered a dash cam for my husband, and when we received it there was a piece missing from the suction cup for the windshield. I emailed Morning Save and received a reply within 2 days. The real kicker was that I received a new dash cam within a few days. Very professional and 1st class service. I will definitely be buying more from this company again.
Yesterday (11-18-2020) I received a package from Morningstar which was not what I had ordered. I submitted an email request to have someone look into it and received an immediate email from Morningstar that I would hear back from someone within 24 hours.
This morning, I received a very polite email from Kevin apologizing if I experienced any inconvenience and requesting a photo of the items I had received and the shipping label. I complied, sent the email to Kevin and before I knew it, Kevin had confirmed the error, placed a new order for me and told me when to expect shipment.
WOW! Extraordinary customer service.
The Morningstar team delivered on their promises and made my day.
Thanks so much!
Hello Charlotte,
It's our pleasure to help out when we can. Thank you for the review!
I ordered a backpack that was supposed to have a battery pack inside.
Support was quick to assist me and provide a refund for the item.
À+ service, fast and friendly. Would use again and recommend to friends because if there is ever a problem I trust they will make it right.
We appreciate the A+ review, Ian!
I had an issue with one of my orders, so I sent them an email as they requested. I assumed, as with so many other companies that I might hear something back long after Christmas. To my surprise, Angela had gotten right back to me, but not only did she get back to me right away, she had already resolved the issue, and beyond my satisfaction. Their customer service is absolutely amazing. Don't hesitate to buy from MoringSave, they truly do care about their customers.
Thank you so much for sharing your experience with our customer support team.
We appreciate you, Titus!
I purchased an item that arrived partially not as ordered. The customer service team was quick to respond and worked with me to come to a resolution that worked. This is the first customer service experience I've had with any company that went beyond my expectations!
Ordered an Infinity Gold Hair dryer, it was DOA (dead on arrival). Contacted Morning Save and it was "Oh, so sorry", get in touch with Infinity. Tried to contact them for over a month, the number had been disconnected. Do not buy from this company!
I ordered earrings from Morningsave on May 11,2012 and some how my item is stuck in shipping since May 21,2012.
I've contacted support and haven't had a response. I would like a refund and I will report this company to the BBB as well as my bank. This has got to stop. It feels like a scam. Do not order through Morningsave.
They must be spending all their $$$ for celebrity endorsements that they should be spending on a contact phone number. They take 3-4 days to return emails and they are so bland you have to wait 3-4 days for another response to their vague and bland first response. Whatever product you buy you are immediately told to contact the manufacturer of that product. They are like a pimp who takes the $$$ for another's services. Also, their prices are NOT that much better than anyone can find on the likes of EBay where you can contact seller of EBay and get anything guaranteed or have your $$ refunded.
SHOUT OUT to customer service. An item I purchased ripped after using the item twice. I contacted there customer service department and it was handled very quickly. You do not have a great business, without a fantastic customer service department. I always share my great deals with my friends from this company and I will continue to do so. Thank you
Hey Tara -
While I wish you didn't have to, I'm glad you got a chance to work with one of our customer support reps. Thank you so much for sharing the love.
I had a problem with an order and Jordan in customer service resolved it immediately and certainly to my satisfaction. I must say I was surprised at the timely resolution, and won't hesitate to shop Morning Save in the future.
It's so great to hear that Jordan resolved this to your satisfaction.
Thanks, Mary!
My request was quickly answered, I just didn't get it. Subsequent request did make it via email and then updated via support online tickets. Problem was addressed and hopefully my item doesn't get lost in the mail again. Thank you.
Hi Greg,
I'm glad we were able to help, even though our reply got lost. :)
Their customer service is beyond Excellent, no questions asked, prompt refund or replacement, always top notch.
Item quality... Depends on if it's from their own website OR from a partnership television program (Steve Harvey or The Talk, for example).
If it's from their own site, expect fair to excellent quality.
From a partnership program, expect it to be either rebuilt/refurbished, last of the stock that did not sell or out of date stock leftovers
Morningsave has some really great products. I only had one issue, but that had to do with the shipping company abusing the package. I emailed Morningsave's customer service (Chad was his name) and he replied the very next day. He was very polite and had great customer service skills! Chad stuck with me and resolved my problem very quickly.
I would recommend this company to all my friends and family!
I had emailed an inquiry about an order that was canceled. Jackie responded within 5 minutes of that email with the information that I would receive a follow-up email concerning the reason for the cancellation. I really appreciated her prompt and friendly response. I was surprised since not all vendors are customer responsive with their customer service, thank you
Thank you for the review, Yvette!
I ordered blue tooth air buds on black Friday. They came and they do not fit my ears (so they won't stay in) and only one side will work. I tried to return saying I wasn't satisfied and they said, "We are sorry but we do not take air buds back". Do yourself a favor and do not buy from this company. I will be spreading the word how they don't take back if you are unhappy because of "hygienic reason's". Good to know they are clean but just better hope they buds fit and work or you are stuck over paying and losing out.
Jackie responded quickly when I said i needed to speak to someone about my two recent purchases that I wasn't satisfied with. This was the first time i purchased from this company and 2 out of 3 items i was not happy with. I just received my third item and was going to return it without trying it but now since I know there are people behind the scene to handle the concerns of the customer.
Thanks Carmen!
After having a problem with one of the MorninSave products the company stepped up and immediately provided a refund for the defective product, turning a negative into a positive. Very professionally handled by CS Manager Chad.
Much appreciated
First of all I need to pre-empt this by saying I love the MorningSave daily deals. While regular prices through them are fair, I have gotten some great deals through the daily deals. Shipments generally are quick and the products are great.
When I received the I correct color on one of my products and provided a photo, they got back to me in a shirt time telling me a corrected order would go out in the next day or so. This compan does, indeed, understand their customers! Thank you MorningSave!
Thank you so much, Linda! <3
Answer: The company is definitely SHADY. They do not list a location, phone number, or customer service. Not good. Sad thing is great Talk shows promote.
Answer: Hi Bill. Please send us a message over at morningsave.com/support so that we can sort this out for you. Thanks.
Answer: Hello, Please reach out to us via https://morningsave.com/support for assistance.
Answer: Hello, Please reach out to our customer support team via morningsave.com/support and we'll be able to help you.
Answer: Hello Mary, Please reach out to our customer support team via morningsave.com/support and we'll be able to help you.
Answer: Hello Jayshree, Please reach out to our customer support team via morningsave.com/support and we'll be able to assist you.
Answer: Hello, To place an order, click the item you'd like, then click the button with the price on it. That will take you to the checkout screen. Hope that helps!
Answer: Please write in to https://morningsave.com/support for assistance.
Answer: Hi there! If you're having trouble placing an order, please reach out to our customer support team at https://morningsave.com/support and we'll look into it for you. Thanks!
Answer: Hi Kathy, You'll need to head to https://morningsave.com and click on the item(s) you'd like to purchase, then click the button with the price on it and you'll be taken to the checkout screen.
MorningSave has a rating of 3.9 stars from 795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 8th among Marketplace sites.
Hello Susan,
I'm sorry we weren't able to make an exception to our return policy on hygiene and personal care items for you this time.