I'm a true all the way % loyal customer to Morningsave.com. This really been a long time coming. Finally, someone that trust true judgment. Had a problem with an item and bam! No third degree of the situation. Love there products and love there staff, Mr. Kevin (Mercatalyst)
I am so please with the customer service of this company. I purchased a Fitbit tracker and could not get it to work. I contacted MorningSave and was told I would need a portable device with Bluetooth in order for it to work. I explained being an older person, I did not have a Bluetooth device. I am old school and still have a landline phone. Well these wonderful people, even though my purchase stated no refund if you have buyers remorse because you are receiving the items at a such a considerable discount, went above and beyond what I call good customer service. I explained I would have to save up my money (being retired) to get this Bluetooth thing. Well these wonderful people not only refunded my money, but allowed me to keep the tracker I ordered. Talk about making a customer happy they did that for me. I will definitely continue to shop with MorningSave, Again thank you MorningSave.
I placed an order for 3 items instead of 1 due to system error and I contacted customer service. Taylor was excellent, she emailed me promptly and told me exactly what to do when my orders were delivered. Taylor was able to assist me in refunding my money the very next day after sending my orders back. Kudos to Taylor for excellent service!
Hi Rutha (and Penny) -
Thanks for giving Taylor a shoutout. :) I hope you enjoy your *intended* orders. ;)
I had ordered a size L pair of slippers and was sent X L. I contacted and explained my problem and within two hours received a response from Jackie Mercatalyst that a new and correct order has been submitted. Absolutely wonderful customer relations! Thanks so very much...
Thanks Skip!
I recently bought the ear pod from them. The right ear pod kept falling out of my ear and the left one was fine (would never fall out). I was listening to music while cleaning my house and it fell and was not able to catch it in time and it broke while hitting floor. I sent customer service a message asking for a replacement and they told me they they don't cover accidentals. Will never buy from them again. The worst.
I made my first purchase from Morningsave and can't be happier. I purchased a Shark cordless vacuum and absolutely love the product. It is great and I bought it at an amazing price. Then to make it better I saw it at a lower price on Morningsave and they gave me a credit for the difference in price. That is what a great company does. I will be purchasing more items from them. Great customer service!
Hi Janice,
We hear a lot of great things and solid feedback about Shark vacuums, I hope it keeps working well for you for a long time. Thanks!
The product I received was defective. I was skeptical of the return process which required communication only through email chat. After a couple of back and forth exchanges related to why the product didn't work, I was given a full refund and no other time or expense needed to return the product. In this digital age of communication I was pleasantly surprised with the level of service and ease.
Taylor was very helpful in issuing a refund on a order I had a problem with. She responded to my email within a couple of hours and offered to resend a new item or refund. Thank you so much for your quick response I really appreciate your great customer service!
Hello Martha,
Thanks for reaching out so we could help. <3
Ordered something by mistake, emailed cust service, received immediate response with resolution. I consider the service I received to be excellent and I will absolutely order again. The shipping was quick and it was well packaged also but really the service made a huge impression and what will keep me coming back
Hi Charlene,
I love reading that our support team made your experience better! Thank you for taking the time to let us know what we did right for you.
A new member that received a defective product. I followed the refund/replacement policy and received a response, via e mail within 24 hrs. With no question asked, I will be receiving a replacement. Happy Customer.
Thanks Shirley!
Have ordered many products from them, are as advertised and they arrived quickly with no problem. One order was shown delivered, but was not here. Contacted them and they answered me quickly, checked on it and got back to me. I checked the post office and they showed it scanned at our house and delivered. Contacted Morningsave, again and told them and they called the order stolen. They offered me a refund or replacement and I chose replacement and have been advised, by them, it is being shipped again to me. This all in a matter of days. Can't go wrong by buying from them.
Thanks for the love, Jeffrey!
I am trying to return 2 items and can not get an answer how to do so. When I email them even reponding to their e-mail saying it was ordered, it was returned to me as spam to them. What kind of company does business like this, you better get me a refund fast as I don't play. All your TV shows are going to hear from me.
Hi! We're happy to help - you can email us directly at support@morningsave.com - we can absolutely help sort this out. We'll take a look into why your emails are being returned.
I had a problem receiving my order for a bug zapper. Kevin was so helpful, and professional! Without question, he shipped a replacement order. 2 days before receiving the replacement, the original order came! I advised Kevin I would like to keep them both. The whole fiasco ended to my complete satisfaction! In my opinion, Kevin is a "Super Star"! I will be ordering again in the future!
Thanks for the love, Pat! <3
I have received a lot of items from "Morning Save" and so far only 1 hiccup and that was the bars with the zippers. The zippers didn't stay zipped. Other than that, I am really happy with all the other items I have received, magnetic eyelashes, bee pollen face cream, hair dryer/styler.and they refunded my $$ for the bras, great company
Hey Bonnie,
You're pretty great yourself!
This was my third purchase and certainly will be my last. I had purchased 2-Pack: My Fit "One Size Fits Always" Denim Jeans in size 14-20. I am a size 14. The jeans did not fit at all, were very poorly made. I requested a return on 4/30/20 and received a generic reply that they would respond to my request in 3 business days. On the third business day, I sent a request for return again and received the following response from Marco@ Morning Save:
"Hello,
As stated on the product page, we are unable to accept returns of this item due to sizing."
So, let me get this straight, the jeans that were marketed as one size fits always and they do not fit and they won't accept a return. That is a scam, ripoff, fraud, theft. Avoid Morning Save. Unscrupulous business tactics.
I ordered 4 sets of wireless headphones. After about a week, one set stopped working and about a month after that, 2 more sets each had one side that wouldn't charge. I contacted customer service and was working with Taylor on resolving the issue. We tried a few things with, unfortunately, no luck. Taylor stayed on top of all communication and did not hesitate to refund when I mentioned that was what I wanted. I appreciate a company where customer service actually listens to it's customer.
Hi Wendy,
Thanks for the shout-out to Taylor!
I recently had my first purchase with Morning save. Unfortunately there was a malfunction with the product; however I emailed the customer service dept & they immediately took care of the issue. Great customer service experience. Definitely recommend.
I had an issue with a defective product, and MorningSave not only replied to my request in a timely manner, they replaced my item with no fuss! And Taylor, my customer service rep, was very pleasant and helpful.
It's easy when we have wonderful customers like you, Lisa!
So, something I ordered did not arrive even close to how it was described. Thankfully, of the many things I've ordered, this is the only time that has happened. Also thankfully, Taylor was the one to resolve it easily and with no hassle. Thank you to Taylor and Morningsave!
Hi Allyson -
Thank you for making it so easy to help! And for giving Taylor a shoutout. :)
They have the best prices and support! They are also the best communicators in the business. I bought a smart watch from them and had many problems with it. There was NO response for the watch manufacturer, but when I contacted MorningSave, their response was within 20 minutes. I will definitely buy from them again. They stand by the products they sell.
Overview
MorningSave has a rating of 3.9 stars from 795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response and timely manner. MorningSave ranks 8th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Thanks for the shout-out to Kevin, Tina! :)