Moose R Us

Sends a busted shade that you have 4 days from the receipt of purchase to return. It takes longer than 4 days to get there. In the rare event you can return their garbage, you are subjected to a 25% restock fee, regardless of them sending a busted product.

Excuse me for ordering the wrong size. Long story short I spent $80 and got three dollars back in a refund. She is rude and has no sense of customer service. Read the reviews, she's horrible! You shouldn't have to vet an online company. As I emailed her, what goes around comes around. She's an arrogant business person.

They refused to do anything about because I ordered two and left the other one wrapped for a gift just to discover it was broken! All I got from them was a return email outlining their 4 day notice policy. What a poor businessman!

I ordered 3 small canoe paddles - one has a big knot in the tip with a small piece missing.
I contacted them - they responded after the second message:
"Yes, we received your email. Wood have knots, that is just the way it goes. We do not do exchanges for the exact same item so you are more than welcome to just return it per our policy." Cassandra M"

They obviously don't have quality control and the cost of shipping the one back would be at least half the cost of the paddle.

The two good ones are nice, shipping was quick and packing was very good. I will cut down, reshape and refinish the one with the knot.

I liked their trash cans but needed a little more info. Request after request was sent asking a few very simple questions. Never got a reply and of course can't call them. Tonight I was going to place the order anyway but then started looking at reviews. Based on these retires and my experience to date, I am RUNNING away from these guys as they do not deserve my business.

I ordered a piece from this company on a weekend and cancelled the order within a couple of hours after placing the order. They credited me the price of the piece but not a bogus "Service Charge." The service charge will be disputed with my CCard carrier. When I wrote to their customer service rep. Her response was to go pound sand. This after I''ve bought hundreds of dollars of stuff for my cabin. They obvious don't value their customers. Never ordering from them again. Their prices are too high anyway!

I ordered and birch bark basket from the company and while the shipping to me was very prompt and the item was not damaged, I was not happy with the quality of the product. It was not inexpensive so I expected more. Not really usable for anything more than a decoration piece so don't buy expecting to use it for anything but. Be aware that when returning, you will be charged a 25% restocking fee, plus the "free" shipping. Saying that they spend a lot of time packing and shipping. (and minus their 5.00 handling fee) Totally my fault for not giving their terms a second thought, as I rarely return things. Just a shout out to shop around and look for reviews before buying

I recently purchased a log mirror and a log shelf to go under the mirror. The mirror is beautiful. However, the shelf, which cost $65.00 is very poor quality. There is an almost 1/2 inch deep by 3/8 inch wide "gully" running the full length of the shelf. I called customer service to return/exchange for one of better quality and I was promptly told "there is absolutely nothing wrong with that shelf". I am not equipped to send photos so she could not see what I was talking about, but she did not care. She kept repeating herself in a nasty tone that nothing was wrong with the shelf. In other words I could not return it. I had to pay a carpenter to repair the shelf. I would caution all to beware about buying from this company.

This is what their customer service rep said to me after I had their product for less than 24 hours. Because I displayed it to see what it would look like they won't return it. Told her they loss my business and here was her reponse. " Works for us, we are not in the business of selling used items that have been cut open and displayed. "

Too bad it wasn't used. Ridiculous! They won't be in business long. Explains their crappy reviews. Thanks Cassandra M.

I recently asked about a product, and the customer service was terrible. The person I communicated with was rude and arrogant. It was a simple question that was meet with hostility. I would give negative stars if possible.

I've been a returning customer for several years... until a glitch on their website forced me to ACCIDENTALLY duplicate the order. It is a GLITCH.
Will they acknowledge the issue?
NO.
Will they refund the DUPLICATE?
NO.
Cassandra sent me an email telling me there was NO ERROR or duplicate.
Then I get a snotty response which totally went downhill after that.
She is HORRIBLE & RUDE.
NEVER order from them.
Save yourself the aggravation.

We ordered a set of hand painted feathers and they are absolutely stunning. The quality and craftsmanship is top notch. We received our items in about a week and updates were provided. THANK YOU!

My fiance ordered a cake set (2 beach chairs and 2 fence package) for our wedding cake. The style was wonderful but one of the chairs had a knot-hole which made the chair look very poor and would not be acceptable on display on our wedding cake. I politely requested them to send us a new chair that did not have any knot-holes. They wanted me to send the chair back, pay for shipping back to them plus shipping back to me for a new chair. I asked repeatedly if I could speak to Cheryl (she was the one who responded to me initially) on the phone but she never provided an opportunity to do so. I politely requested that they send me a chair in acceptable condition but they refused and eventually told me that my emails would no longer be replied to. I cannot believe the way that they treat people. It is absolutely unacceptable. Do not do business with them if you can avoid it.