Moose R Us

Absolute jerks, we drove by and noticed the huge sign so we wanted to look at what they had, we started to pull in to the business and noticed underneath it said online sales only so we turned around, then someone ran outside waved us back and started cursing at us, I mentioned I thought it you were waiving us to come back, they yelled profanities and said "read and don't think" and "go back to the city". This was a horrible experience, we had little children in the car. I would stay away!

I'm not surprised to read these negative reviews. I love the way Cheryl immediately responds with a fake review providing herself a five star rating. Cheryl, the owner, is the most unprofessional business owner I've ever dealt with. She is defensive, rude and incapable of handling the negative reactions she gets as a result of her poor return policies. I filed a complaint with her company through the BBB several years ago. Rather than conducting her business in a manner that keeps customers happy she responds to them is a sarcastically rude manner as though she doesn't think customers have a right to complain about anything. I can't believe Moose R Us is still in business. Who in the world keeps buying from this company?!

We ordered two lamp shades and two lamp finials from them. The order was shipped in a timely manner, the package arrived when expected. However, when we opened the box we found one of the shades was damaged. The top was crunched down as though something heavy had been placed on top of it. It was wrapped in cellophane strips, which is normal, but because of the wrapping we couldn't see the damage until we unwrapped the strips. Contacted the company by email this evening about the damage and let them know the damage was not done by the shipper, as the box was in pristine condition. Received an insulting reply that they wouldn't have shipped us a damaged product, "that doesn't make any sense." Also, one of the deer antler lamp finials we received was unusable because the connector with the threads on it was pushed so far into the antler that the threads wouldn't connect with the lamp harp. Her response was, "I don't know what you want me to do about it, you're welcome to return it."

Bad attitude, abysmal customer service, unreasonable return policies, no effort to be helpful to their customers. Sounds like they just want to ship things regardless of condition and collect money. Will not do business with them again and recommend others avoid them.

I purchased a "Big Sky Carvers Bearfoots Mooses Book End Moose with Tree" from Moose-R-Us.Com
******* US 71, Park Rapids, MN ******* - (Online Store) https://www.moose-r-us.com/. It arrived broken. It was poorly packaged with a single, thin layer of bubble wrap, and placed loosely in a box. Naturally, it arrived broken. When I contacted the company to ask how they could make this right, I included a picture of the breakage and the invoice. They wanted more pictures to prove that I wasn't trying to scam them. I bristled at this request to "jump through their hoops". I experienced unbelievably poor Customer Service and poor shipping and protective wrapping practices. Let's just say the emails escalated partially due to me being upset with the lack of service or concern with my claim and the accusatory nature of the replies I was getting. However, be warned. I didn't see how poorly this company was rated until I had this negative experience. I recommend taking your business to a more appreciative and competent business. In my attached pics, you can see the statue fit loosely in the box. You can also see the one thin layer of bubble wrap with the breakage circled in yellow, and the receipt for "proof of purchase". In the future, I'll stick with eBay or Amazon because the customer gets a higher degree of protection.

I purchased something that was not was I expected in color and quality. I wanted to return it. I paid $47 including shipping. I would get $9.11 cents back when I returned it plus I would have to pay for the shipping. So I would have to pay money to return something in perfect condition. All the have to do is put a different label on it and ship it to some other poor soul that thinks they are buying quality merchandise. I am in the wrong business

I ordered a beautiful ring neck pheasant from them; he arrived in three days and in perfect condition. The packaging was excellent and he looked even more beautiful than in the photos. The value was amazing. Normally a high quality mounted pheasant is in the upwards of 300.00; I paid 75. I couldn't be happier.
I wrote them a letter to thank them for their service and they replied in minutes with a courteous response. I look forward to doing business with them in the future!

This is by far the worst company I have ever dealt with. She sent multiple defective items and when I contacted Cherle (the owner), she stated I could return them if I pay for shipping, pay for her shipping costs that she paid to ship them to me, AND a 25% restocking fee... and the items were defective. I would gladly pay double the price for the items I ordered if I would have known what type of company this is. I can't imagine she will stay on business for long. Buyer beware. Go shop someplace else.

Tried to obtain a copy of my invoice, as there was NOT one included in the packaging when I received it. I had received one via email, so was okay with that - until I had issues with my computer and everything was eliminated and was not able to retrieve anything. I emailed and called the company and was not only talked to rudely, I was accused of being a liar, hung up on and told that they would NOT help me. I was able to provide an order number and was still told that they wouldn't help me and that it wasn't their problem. As nice as some of their merchandise is, I will not ever order anything from this company again. DO NOT GO THROUGH THIS COMPANY FOR ANYTHING UNLESS YOU WANT TO BE TREATED LIKE GARBAGE AND NOT GET ANY ASSISTANCE.

I should have looked at reviews. I ordered and $9.00 bear hook and a rug. I received a tree instead of a bear and was told to return the wrong item and they would send me the correct hook. Cassandra was VERY RUDE IN ANSWERS and told be to send it back I asked if there mistake they could just send me the correct item and was told now you will NEVER get the item you wanted. NEVER DELT WITH SUCH A RUDE CUSTOMER SERVICE REPT. DO NOT ORDER FROM THEM

I have never dealt with such an absolute immature, unprofessional rude individual in Customer Service in my life. Her name is Cassandra. Dreadful!

Ordered, received quickly and good quality. Read the bad reviews after ordering and was very concerned, but they came through perfectly!

I had a very unpleasant experience with Moose-R-Us in which I ordered some decorative lighted willow twigs. The transformer for one went out after it was plugged in once. I emailed Moose-R-Us and they basically told me it wasn't their problem and than I needed to contact the manufacturer. The wholesaler that sold to Moose-R-Us, Darice, is going to make good on this by sending me an entire new light set; something that Moose-R-Us should have probably offered to do right out of the gate, rather than infer that I was the one who broke the light. I have never experienced a retailer so rude. Not the way to do business at ALL! Darice referred me to one of the other companies they supply so if I ever go looking for cool stuff, that's where I'll go. I will certainly never go to Moose-R-Us again, and I'd highly recommend that anyone else avoid them like the plague if they can. They are very unpleasant have a real "I've got mine, to heck with you" attitude. I was communicating with a woman named Cheryle. If she's not the owner, the owner should fire her, because she's a real piece of work.

BUYER BEWARE! Horrible company and more importantly, Horrible customer service. The worst you will ever see in your life.It took a month to get my product and it was damaged and unacceptable when it finally did arrive. Even after refusing the order and returning the damaged product back to the sender
Cheryle is still continuing to send me harassing emails, filled with threats. Calling me
Names and threatening to continue to charge my credit card. I had to have my
Credit card permanently block Moose r Us to keep her from running up extra charges.
She was going to charge me an extra $20 for disputing the charge on my credit card?
This woman Cheryle is the most unprofessional, rude, obnoxious, mean, ignorant, nasty
Person you will ever deal with in your life& she needs to be put out of business. Personally, I think she has to be deranged to be treating her customers so terribly. I went against the advise of the message boards ( big mistake) and initially ordered just a
A small order to see how it went and the experience was HORRIFIC! Thank goodness it wasn't a big order or I would have really been burnt. Stay away
From this company because if your order gets lost, or arrives damaged & broken there
Is ZERO CUSTOMER SERVICE to make it right. Just a big fight and battle with Cheryle instead that continues even after the product has been RETURNED TO SENDER
BUYER BEWARE! Stay away from this company, I learned the hard way.