Overview
Moon Magic has a rating of 4.2 stars from 654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, high quality and many compliments. Moon Magic ranks 8th among Custom Jewelry sites.
Instant Feedback
Excellent products at excellent prices! I've purchased many items and will continue buying their products for the foreseeable future. 10/10
Avoid this company! They cost me £56 and I have nothing to show for it! Poor quality also. Do your research on the internet, I am not the only one that claims this!
Hello Becky,
We are sorry to hear you're not satisfied with your experience. We strive to provide effective solutions and ensure our customers feel valued.
To clarify, we are a U.S.-based online store shipping worldwide, we’ve streamlined the process for international customers, including taxes and duties in the final price to prevent surprises. However, when items are returned or exchanged, we cannot recover those fees from customs in your country, we do mention this on our website and in the return instructions sent. However, we do cover the shipping costs to keep prices affordable, without passing on these additional fees to our customers.
After checking the case further, we have already arranged a refund of your order and our Customer Support Team has reached out to you in order to provide the best possible solution.
Please feel free to reconnect with our Customer Support Team for any questions you might have.
Kind regards,
Moon Magic
I am thrilled with the necklace I ordered which has become a staple piece of jewellery that I wear every day. The necklace is made from high-quality materials and is very well-made.
I have been wearing this necklace for several months now and I am very happy with it. It is a beautiful piece of jewellery that I would highly recommend to anyone looking for a special necklace.
The necklace arrived on time and was packaged securely. I was very pleased with the entire shopping experience.
Hello Esther,
Thank you for your amazing review! We're so glad you love your necklace and had a great shopping experience. We appreciate your recommendation and look forward to serving you again!
Kind regards,
Moon Magic
Bought a gift from Moon Magic and couldn't be happier! Most importantly, the quality of the jewellery was absolutely amazing! Fantastic customer service and seamless delivery, a great experience all round. Will definitely shop again!
Hello Diarmuid,
Thank you for your wonderful review! We're so glad to hear you loved the gift and appreciated the quality and service. We look forward to welcoming you back for your next shopping experience!
Kind regards,
Moon Magic
I always struggled with gifts, but for the last 3 years I found my holy grail.
I swear my girl is so happy whenever the opens the box and sees Moon Magic.
Design, Quality and Meaning - all perfect (I don't have any clue, that's what my girl said :D) .
Hello Volkan,
That’s fantastic to hear! We’re so glad you’ve found your go-to gift with Moon Magic. It’s wonderful that your girl loves the design, quality, and meaning behind the pieces. Thank you for sharing your experience!
Kind regards,
Moon Magic
I love this piece. I layered it with wo other chains and it looks amazing. I'm never taking it off! The quality is absolutely perfect. The presentation surprised me because is original and beautiful.
I'm very happy with my purchase. Definitely will be buying more products.
Hello Laura,
Thank you for your fantastic review! We’re thrilled to hear you love the piece and that it layers beautifully with your other chains. We're glad you appreciated the presentation, too! Can’t wait to see what you choose next!
Kind regards,
Moon Magic
I can tell their gems are truly authentic which is what I was looking for cause I love the beauty of real gems and their properties really enjoyed shopping here and couldn't be happier with my ring. Just had to be patient with shipping to Germany
Hello Melanie,
Thank you for your lovely review! We’re so glad you appreciate the authenticity of our gems and that you’re happy with your ring. We appreciate your patience with shipping to Germany! Enjoy your beautiful piece!
Kind regards,
Moon Magic
So easy to shop and the pieces are stunning! Worth every penny.
Hello Alyson,
Thank you for your wonderful review! We're so glad to hear that you had an easy shopping experience and that you're enjoying your stunning pieces!
Kind regards,
Moon Magic
The gems surpassed my expectations, catching the light - had no idea gem jewelry can sparkle like this. The website was a bit overwhelming, and shipping took longer than expected, but I found the perfect zodiac necklace as a personal gift. Overall, would go back. Great quality, too
Hello Kailash,
Thank you for your feedback! We're thrilled the gems exceeded your expectations and that you found the perfect zodiac necklace. We appreciate your comments about the website and shipping, and we look forward to seeing you again soon!
Kind regards,
Moon Magic
I have been looking for the perfect rings for over a year and couldn't have gotten them from a better place! Wow, LOVE THEM!🥹😍🤩 Moonmagic really delivers what you see in the picture!
Love from Norway
Hello Malin,
Thank you so much for your wonderful review! We're thrilled to hear that you found the perfect rings with us, and we’re so happy you love them! Your support means a lot to us!
Kind regards,
Moon Magic
I ordered 29th november a ring for 133$ and what I got looks nothing like the picture, it looks cheap and bad quality, like they get it in aliexpress. I got mostly refunded according to their policy
Hello Nir,
Thank you for sharing your concerns. We were genuinely disheartened to see the word “scam” associated with our jewelry, and I want to assure you that we take this matter very seriously. At Moon Magic, we are deeply committed to delivering authentic, high-quality gemstone jewelry and ensuring customer satisfaction.
Regarding your concerns about the products's appearance, we’d like to explain that each gem we use is 100% natural, which means variations in color, texture, and overall appearance are entirely normal. These unique characteristics are part of what makes each piece truly one of a kind. While we strive to represent our products as accurately as possible in our images, natural gems will always have their own distinct beauty.
To further ensure the authenticity and quality of our jewelry, we frequently conduct gemstone checks through the Gemological Institute of America (GIA). The GIA is a globally recognized authority in gemology that rigorously tests and certifies gemstones for quality and authenticity. This process guarantees that the gemstones in your jewelry meet the highest standards.
Since the piece you received did not meet your expectations, we have already refunded you.
Thank you for allowing us the chance to address your concerns, and we hope to restore your confidence in our brand.
Kind regards,
Moon Magic
I bought a gift for my wife and she really loves it. The shipping was a bit longer but I didn't mind waiting, the customer service team was super helpful when I had a question. I am a satisfied customer.
Hello David,
We're so happy to hear your wife loves the gift! Thank you for your patience with the shipping, and we're glad our customer service team could assist you. Your satisfaction means a lot to us!
Kind regards,
Moon Magic
I bought the Moonstone Necklace Sway as a birthday gift for myself and I really love it. I wear it daily and I get lots of compliments. A friend of mine reccomended Moon Magic to me and now I recommend it to everyone, lol :)
Hello Ani,
We’re so glad you treated yourself to the Moonstone Necklace Sway, and it’s wonderful to hear you’re loving it and receiving compliments! Thank you for recommending us to others—we truly appreciate your support and are so happy to have you as part of the Moon Magic family! ✨
Kind regards,
Moon Magic
Discovered moon magic on IG and was a lil hesitant at first. Gave it a try and ended up super happy. Pretty jewels with soulful stones. Even the delivery was faster than expected
Hello Roxana,
Thank you so much for giving us a try! We're so happy to hear you're pleased with your jewelry and the speedy delivery. We appreciate your trust and hope you continue to enjoy your beautiful pieces!
Kind regards,
Moon Magic
A friend recommended this shop, and I've gotten so many compliments! The ring looks even better in person than what I've seen online. I was skeptical at first, but the quality exceeded my expectations. The ring was beautifully packaged, and I'm really happy with it!
Hello Roja,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your ring and that it exceeded your expectations. It’s great to know you received so many compliments! If you need anything else, feel free to reach out. Enjoy your beautiful piece!
Kind regards,
Moon Magic
So easy to order and what a wonderful selection. My order arrived swiftly and with no delays. I love my ring. It is exquisitely made and beautifully delicate. Makes my hand look so elegant. I Will certainly be treating myself to some mine' Moon Magic'
Hello Emilie,
Thank you for your fantastic review! We’re delighted to hear you found the ordering process easy and that you love your ring. It sounds stunning! We can’t wait to welcome you back for more Moon Magic pieces.
Kind regards,
Moon Magic
I purchased a moon stone ring in silver and it's beautiful! The company shipped quickly and the ring is beautiful! I'll be purchasing from them again.
Hello Michele,
Thank you for your lovely review! We're delighted to hear you’re thrilled with your Moonstone ring and that it arrived quickly. We look forward to serving you again in the future! If you need any assistance, just let us know.
Kind regards,
Moon Magic
I ordered Necklace with 18k 345€ and i got from you one necklace don't worth 2$, i don't know what to have if i return maybe they will keep the money and jewelry
Hello there,
We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience. Unfortunately, the order number provided is not one of ours, and we are unfortunately unable to check all the details, please feel free to reconnect with our Customer Support Team so that we can investigate it further.
Kind Regards,
Moon Magic
I had a great experience with numerology report and I'm very pleased with the info that I've got. I'm very interested in astrology and I can say I've got a lot of insights from the report. I was surprised as it was really about me and my character and all of that you can find out only from your date of birth. I do really believe in all this stuff, so this can help you to find some advices about your life path and on which things you should concentrate more, how to achieve your life goals etc. For me that was very useful and I recommend this to anyone who wants to find some more answers about their life
Hello Valery,
Thank you for your wonderful feedback! We're thrilled to hear that the numerology report provided valuable insights and resonated with your character. It’s great to know you found it useful for your life path. Your recommendation means a lot!
Kind regards,
Moon Magic
She loves real stones so I got her a bracelet for our anniversary. Product arrived nicely packaged. Got a gift bag to escape the wrapping hassle. Nothing to complain, good purchase
Hello Niko,
Thank you for your wonderful feedback! We're so glad the bracelet was a hit for your anniversary and that the packaging made things easier. We truly appreciate your kind words and are happy to hear you had a great experience!
Kind regards,
Moon Magic
We believe that everyone deserves jewelry that goes beyond the surface. That’s why we handpick each gemstone not just for its beautiful gleam, but for its unique energy and potential for self-expression and healing.
✓ We use 100% authentic, ethically sourced gemstones that are independently tested by GIA (Gemological Institute Of America)
✓ Each piece is designed right here in-house, ensuring nothing but originality in every piece
✓ When it comes to quality, we don't compromise - we use the finest premium metals & have a strict quality control in place
✓ 1.8+ million followers across socials & 500k customers and counting...
✓ Beautiful, gift-ready packaging
Note from our founder - Laura:
Since 2016, Moon Magic has been creating beautiful, high-quality, and affordable jewelry that taps into the powerful energies of gems. Our pieces are not just accessories, but soulful companions designed to resonate with your inner spirit while having a modern style.
Whether you're seeking enhanced intuition, greater self-love, or a confidence boost - our jewelry is created to help you flourish. Consciously handpicked and carefully crafted, each gem offers energizing properties to enrich and beautify your daily life.
We hope the radiant glow of our gems serves you as a reminder of the incredible magic around and especially within you.
Sent with love, from our hands and hearts to yours.
With Love & Magic,
Laura
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeffrey,
Thank you so much for your fantastic review! We're thrilled to hear that you find our products excellent and at great prices. Your continued support means the world to us, and we’re excited to have you as a valued customer! If you ever need assistance or have any questions, we’re here to help. Here’s to many more wonderful purchases in the future! 🌟😊
Kind regards,
Moon Magic