Monoprice

I had an absolutely terrible experience with Monoprice. I ordered a 1440p 144hz monitor from them, specifically the Monoprice 32in Zero-G Curved Monitor - WQHD, 144Hz, 5ms, FreeSync, HAS, VA. However, instead of receiving the monitor that I ordered, I was shipped a completely useless 400 feet wire that I had no use for.

Upon calling Monoprice's customer service, they promised to email me within 48 hours to resolve the issue. However, it has now been 48 hours and I have not received any email from them. This level of incompetence and disregard for customer service is simply unacceptable.

Not only did I not receive the product that I ordered, but I also had to waste my time contacting their customer service, only to receive no resolution or even an acknowledgement of the issue. Monoprice has shown a complete lack of professionalism and customer care, and I would strongly advise anyone against doing business with them.

In conclusion, if you are looking for a reliable and trustworthy company to purchase electronics from, Monoprice is not the one. Save yourself the hassle and go with a more reputable company that values their customers and provides quality service.

I have always thought highly of monoprice.com and have spent many thousands a year from their site; and have recommended them too many others. I NOW REGRET MAKING THOSE RECOMMENDATIONS. UNFORTUNATELY, their quality must be going downhill dramatically. I ordered over $1,000 of items today, was told that they were ready for pickup by one of their employees. My son drove over 1 hour, and the order was not ready. The employees there would not help. I called and spoke to a supervisor in the customer service dep't and she said she couldn't get it ready any faster and that it would be ready by 3 pm. I told her my son could not wait 5 hours for it; so she said they would have it delivered (at their cost) the next day - tomorrow. My son left. I just got a telephone call from them saying that it was ready (4:00) and that they would not be shipping it after all; even though a supervisor promised. The woman on the phone said she was aware that the supervisor promised to have it delivered; but, they decided NOT to do it after all. I cancelled my order. THIS IS TERRIBLE CUSTOMER SERVICE! DO NOT DO BUSINESS WITH A COMPANY, WHO DOES NOT BACKUP THEIR EMPLOYEES, OR KEEP THEIR WORD!

On March 8th, 2018, I placed an order for a graphics tablet via Monoprice's website. Despite Monoprice's website confirming that I had made their shipping cut off for the day upon purchsase (2 day shipping, guaranteed on or before March 12th, 2018), Monoprice failed to ship the item until March 11th, 2018 (they only created a shipping label on March 8th). The total shipping cost was $18.83.

I attempted to contact Monoprice to resolve this issue and Monoprice refused to refund the $18.83 shipping cost. Upset that their shipping cut off time was misrepresented and that I could have made a similar purchase elsewhere, I requested to return the item. Monoprice stated that they would place a stop order on the shipment and that it would not be delivered to me.

On March 15th, 2018, the package still arrived on my doorstep; I was not home to refuse the package and I am now stuck with this product after Monoprice misrepresented their shipping guarantee and state they would cancel shipping.

I attempted to resolve this issue with my credit card company, PayPal, to no avail. This being said, I now need to escalate this to a Attorney General consumer complaint.

Monoprice sucks.

Bought a refurbished Vizio P50-C1. The key take away is all the smart functionality is operated via the "included" tablet remote. The product listing when I purchased the TV has the remote listed as an included item. It was not, nor was it even meant to be.

First shipment was a TV with a broken screen and missing remote. When I asked for a replacement, I stressed the importance of also including the missing remote. During the replacement process, the only status I ever got was when I asked for it.

When the replacement was sent it was with no remote. I sent an email to support using my existing email chain from the replacement process, waited a full week, and did not hear from them. Sent a second email, still no response. I opened a new ticket, thinking maybe it wasn't hitting the right channels and they were just ignoring me. Waited yet another week... nothing. Feeling very ignored at this point.

I chat with someone live online, and finally found out that the product actually does not include the remote (even though the product listing does). Also found out they "can't do anything about it" because it is through a third party. Kinda wished it was marked that way like Amazon does. Anyways, at this point, the proposed option is to return the TV. When I ask for a small rebate to cover the cost of a replacement, they would give me $30 off the $130 remote that should have been included in the first place. And it is pretty funny that they sell the remotes individually.

The kicker is that during the chat, I say they should really update the product description to not mention the remote. They will "look into it." I go to the product page like an hour later to right a review saying the remote isn't included, and the page is already updated and the TV is a $100 cheaper. I'm glad future buyers will get the discounted price, but I definitely feel like the thrown away customer at this point. Also my review has yet to actually show on the website, which is suspect.

"Monoprice has the worst customer service I ever experienced. I ordered an item that was on there website and at the time when I ordered it the price seemed to good to be true. I ordered it and right away contacted monoprice to verify that I would be getting what I ordered. I spoke with a rep and the rep assured me that I would be receiving what I ordered. I then received four emails confirming my purchase. The next day I received an email saying that my order was being refunded as per my request which was complete BS because I never asked for a refunded and it also stated that I had refused the item upon delivery which was also complete BS because the item never made it to my residents. Wait it get better then I received an email stating that if I wanted a refund that I would have to return the items that were never delivered to my home. Monoprice did absolutely nothing to make sure that I got the service that any retail company that wants to survive in the retail world would provide they made a mistake and knew that they made a mistake and there exact words were don't worry sir we are refunding your purchase and kept saying this at every turn they thought that they were doing me a favor by refunding my money WORST CUSTOMER SERVICE EVER. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN AND I WILL MAKE SURE TO SHARE MY EXPERIENCE WITH AS MANY PEOPLE AS POSSIBLE! "