Monoprice

I've been a customer of Monoprice for well over a decade. I primarily go to them for their Monoprice cables that all have lifetime warranties. I've also purchased electronics from them and have never been disappointed, especially given their pricepoint. Warranty returns are for the most part a hassle-free experience.

When it comes to post-sale, their website could use a refresher. The login / account options are a bit unconventional/clunky. Such as trying to find what order a particular item belongs to. And occasionally the customer service communications aren't as timely as they could be. But these are all fairly minor things that the average person wouldn't notice. I now use them for purchasing work-related things, so I'm purchasing more items more often than general consumers, so my interactions with the sales team and post-sales team is more frequent. These occasional moments aren't enough to detract from the overall value that Monoprice provides. It's more of a 4.5 star rating. They are better than 4 stars, but not quite a perfect 5 stars.

Ordered a SSD that they had on sale and played for the two day shipping. Over a week goes by and I hadn't received my package yet. I call customer service to figure out what was wrong. The first gentleman I talked to was very helpful and empathetic. A short conversation later I was told my package must have gotten lost. He told me he would have a replacement shipped out the same day. Well later that day I logged in to see if it had shipped. The website showed I was being refunded instead. I thought that might be another mistake so I called customer service again. Spoke to a lady and she confirmed it was a refund because they had no more of that item and nothing comparable to it to ship instead. So now I'm not getting the item i wanted and have to wait almost a week to get my money back to buy another. The customer service rep told me that was their policy and I was welcome to buy another product from their store later. I asked since they no longer had the item I originally wanted, and nothing comparable to it along with having to wait 6 days for a refund, on top of waiting over a week for 2 day shipping why I would want to buy anything from them? I was basically told sorry about the bad luck, buy from us again. Bye!

AS I am writing this review I am still on ignore waiting for a sales representative to answer the phone and assist me. As of right now it has been 1 hour, 12 minutes and 48 seconds. They say they understand that my time is important. How stupid do they think I am. Not only do they have zero respect for their customers but they treat you like you are an idiot. I realize that money is tight and we are all trying to make the best of every dollar we spend but this is beyond ridiculous and tolerance. This company deserves serious reprimand and the only way they will get it is for their customers to walk away from them. For those who don't know it they have a phone number that they try as hard as possible to hide. It is *******592. Flood their lines, tie them up; let them know we deserve some respect and that lying to us is not tolerable. They want to claim that they "understand that your time is important"; then show it. How many millions is the owner stuffing in his pocket by disrespecting his customers? I say, hit him in the pocketbook; obviously someone this greedy only understands the financial bottom line. I waited a while to close this review figuring I could report the time they decided zi was worth giving a few minutes to but it just isn't happening. Over 1 hour, 30 minutes. I decided to press 1 and give them a piece of my mind.

Monoprice has become a go-to shop of mine for a wide variety of products such as cables (their inexpensive-yet-high-quality cables, which all come with a lifetime warranty, is what made them famous), various types of stands, lamps, tumblers and a high-power blender.
The average item on Monoprice is about 1/3 the cost of 'big name' equivalent products with some products being as much as 1/10 of the cost for the same (or better) quality equivalent you'd find elsewhere which makes shopping from here, for me personally, a no-brainer.

Recently I was dismayed when the aforementioned blender failed unexpectedly on me after just five months. However, after a quick five-minute call with Monoprice customer support I was told I was being sent out a replacement blender and I didn't even have to send the old one back. To make things even better, the blender was shipped out with FedEx 2-Day International which was, to date, the speediest delivery I've ever received from the USA (I'm in Canada). That was totally unexpected and made me an even bigger Monoprice fan.

I recommend Monoprice 100%.

I bought a monoprice v2 3D printer and paid $300 dollors for it i receved it set it up and did the first print looked great after it was done, but the second print had seperation of layers everything you could think of went wrong so i contacted mono price and told them i wanted a refund they sent me a rma number and told me to send it back ups so i took it to a ups center thinking i could send it back and theyre RMA would pay for it boy was i wrong it cost me $56.36 to send it back which i was not refunded so i will never buy another product from monoprice, thay suck as a company.

Customer service was great to work with. Highly recommend the product and support team. I worked with Curtis and he was profess and very quick with his response.

9 days after placing my order with mono price, I reported the shipment missing with UPS. I called Monoprice to solve my missing package problem with them. I needed the products (for my business) right away. The message was clear. "Sorry, but you need to place the order again, with next day shipping (since I needed the products right away), and no we won't pay for next day shipping or even NORMAL shipping, that's on you". I said "thank you, scumbags". UPS lost my package and I have to wait 8 days for them to find my package or pay up. Surely there must be a way to deal with this in a better way. E.g. By shipping out the order again - with next day delivery, and dealing with the UPS issue FOR THE CLIENT (meaning me), would be the way to deal with it. Seriously... Buy our stuff, and wait - forever if you have to - or order the same thing again. AND THEN --- I guess I would have to return the items AFTER UPS finally find the box - and THEN get my money back. That's NOT customer service. That's just bad business. Products are semi okay - you get what you pay for. It's china products, labeled and shipping from the US. Soldering on audio cables (e.g. XLRs) is... well - crab.

Tried to cancel order after they failed to ship in a timely fashion. Promised they would cancel order and refund money but never did. Another Amazon wanabee with bad service. Avoid.

Ordered Leather case for my iPhone 11 Pro in Monoprice for a super offer. The product received in two days and the leather case was decent in quality for the price range.

Shipping label created 5 days ago and the order still hasn't $#*!ing shipped. Pathetic for 2023, will never use again

I was looking at buying a 3D printer and was interested in the Mini Delta V2 3D Printer. Filled out the order and noticed that they are collecting sales tax. As I am in Canada I questioned this as their own website states: Shipping cost for CANADA ORDERS:

The shipping cost depends on the weight of the items you are purchasing along with the postal code the order will ship to. Import duties, taxes and brokerage fees are not included in the product price or shipping and handling costs. Duties, taxes and/or fees will be collected upon delivery from the carriers for certain packages. These charges are the recipient's responsibility, Monoprice only charges the transportation fee of the package(s). You may check with your country's customs office to determine what the additional costs will be.

Emails to Monoprice did not clearly explain why they HAD to charge tax on an export. Phone call to customer service did not help, only repeated the same line about they HAD to charge tax and the person admitted that yes, I would also have to pay taxes and brokerage fees to FedEx when the printer was delivered.

Phone call to FedEx confirmed that I would be paying taxes and brokerage fees to them.

I am certainly not going to order from them unless they can clear up this issue.

Absolutely fantastic company the service is second to none, I have always received responses to my e-mails and tech enquiries.

Customer/ Technical Support Manager Paul is a credit to the company not forgetting Demetri Technical Support

+++++++++++Purchase with Confidence+++++++++++++

Bought 16 LED solar outdoor lights from them after about a month and half, 2 lights stopped holding a charge. After a sunny day one would maybe stay on about an hour the other about 2 hours. Asked about Warranty was told it was 14 days. So being an engineer I decided I would see if I could fix since we like the lights in the back yard. When I opened them up I find that they have cheap NiMHD battery inside. Their website says Li-ion. I saw similar lights on Amazon about $10 a piece cheaper but didn't buy them because they were NiMHD battery units. I thought I would go for a higher performing battery unit. Instead I just paid Monoprice $40 more than I should have. And after contacting them about the misleading ad for the product their response was you are past the refund period. Nothing to say we are sorry we mis lead you by the product description. Beware buying from Monoprice. You might not get what you think you were. And if so, contact them right away, you might only have a 14 day guarantee. Total rip-off.

Update 5/28/31 a few days after posting the above review it seemed to get MonoPrices attention and they reached out to me. They did eventually make good on an adjustment of the misrepresented product. They may have been dupped by their Chinese Supplier, but it is an issue that they didn't check what they were getting. So I can't raise their rating, since I had to extra steps to get them to make it right, and the fact that if they had some quality control I wouldn't have gotten the bad product.

I've purchased cables and splitters directly from Monoprice in the past, satisfied with all. More recently, I purchased a sit-stand automated desk frame, but through Amazon. Unfortunately, the touch-pad control on the unit stopped working after about 10 months, but it was still under the 1yr warranty. I first contacted Monoprice directly via email for tech support. I received prompt replies to my inquiry and subsequent back-and-forth question/answers. However, to get a replacement, I had to go through Amazon first. Once I navigated those logistics, I had a Monoprice customer service rep for my return and replacement. I was very satisfied with the prompt responses as I had some questions and eventually required an additional shipping RMA tag. I didn't like having to send the ENTIRE unit back, it's big and heavy. I wish they could have sent me a replacement part even if cannibalized from another unit. I could see others being very upset about that, but I got over it quickly. The time from getting my RMA to receiving my replacement desk frame was a week! I was expecting a lot longer. New unit appears to be a small version update from what I had, but works great. Satisfied with the product and experience!

I've been using Monoprice products for 6 years now. I have a small-scale DJ business and I am the sound technician for a band, and they have many relevant products we couldn't have gotten this far without.
Their pricing is usually excellent, and their return policies (such as the lifetime warranty on cables) have proven quite valuable (when you purchase as many XLR cables as we have, you're bound to get a dud once in a while). Only unfortunate aspect is that you're on the hook for return shipping, although they usually don't require returns for cheaper items.
Since they're based in California and I'm on the east coast, I'm not thrilled with their shipping--it's usually just a little pricey, and not always speedy, but it gets here.
They also have a selection of remanufactured ink that works really well--their selection is not for the most up-to-date printer models, but if you obtain a printer they have ink for, it is RIDICULOUSLY cheap, around $3 or less per cartridge.
They also have a selection of great but cheap headphones.
Overall, I've had many great experiences with them. A few defects here and there, but nothing they didn't rectify quickly or was unreasonable in the circumstances (e.g., wear and tear from DJ and band gigs).

In my opinion, the best price and quality re: Monoprice's AA, 9V, and AAA ALKALINE batteries. Again, in my opinion and based on using Monoprice's batteries, I can attest that Monoprice's ALKALINE batteries are QUALITY batteries at their current price point. I am amazed at how reasonably priced Monoprice's 9V and even AAA ALKALINE batteries are, not to mention AA ALKALINE batteries. I get my AA, 9V, and AAA ALKALINE batteries from Monoprice.