Monoprice

I ordered HDMI cables on November 30 and was very surprised when my package arrived on December 8 with an invoice inside an empty envelope. I immediately called customer service and was told they would resend my items via 2 day UPS. It is now December 12th and no package and of course they are closed on Saturday. I hope the package arrives on Monday the 14th, but if not, I will dispute the charge... I really just want the items I ordered.

Ordered a monitor from Monoprice through Target website. Placed my online order on November 27th.
Item was supposed to be delivered in December 7th. On December 9th tried to track item. Found out a label was created on November 29th. That's all, no activity on my order. Called Target, they sent an email on December 9th. Target representative said to wait for an email from Monoprice in 1 to 2 days. Never received an email, called Target back. They tried to reach out to Monoprice but was unsuccessful. Target representative send another email to Monoprice. Now have to wait another 1 to 3 business days for their response. Item is still available on Target website but now for a much higher price.

Absolutely horrible experience with this company and the Dark Matter 49" ultra-wide monitor I bought. I bought the monitor over a year ago on Amazon. I ended up moving and then going travelling soon after, and I never even opened the box and just put it in storage for a year. A few weeks ago I opened it to set it up, and the metal plate that attaches the stand to the monitor is upside down, so it won't attach to the monitor at all. I contacted Monoprice and sent a photo of it, and they told me to contact Amazon to get a replacement of it. I contacted Amazon and they said it's too far past the return date so they can't do anything, and I should contact the company. I told this to Monoprice and they said they can't do anything either, because it's out of warranty since I bought it over a year ago. I asked if there's any way to fix it, or any way at all to use it in it's current state and got no help whatsoever, they just said sorry there's nothing we can do. So now, I'm stuck with this expensive monitor, that has been manufactured incorrectly, and I can't use. I find it completely outrageous that a company could sell something that's manufactured incorrectly, so it can't actually be used AT ALL, and then do absolutely NOTHING about it when it's brought to their attention. Especially something so expensive. What a horrible experience this has been with this useless company. Ca

Update: this amp has a huge design flaw in which there is a ground loop hum issue that I couldn't remove, I have tried a 1500 watt isolation transformer, 3 different high quality power conditioners, 2 separate circuits, an Emotiva cmx2+ dc offset surge protector, Art balanced XLR devices that create a true unbalanced connection, bjc rca cables between my AVR and Amp, and messed around with unplugging everything including AC connections and HDMI Connections, swapped out the amp 3x with the mfg it just has a ground loop hum issue you have to live with as there is nothing else out there I can try to reduce the hum, which is why this amp receives only 1 star. It powers everything just fine but again, has a hum issue that won't go away.

Do you really need an amplifier for effect channels? Also, the 7 channel x 90 watt amp doesn't generate 90 watts into all channels per audioholics review

I bought an open box item from Monoprice earlier this month knowing that not everything would be complete in the box (the example given was things like instructions and software installers, both of which can be acquired online if you don't have the physical copies). My understanding was that "the main item" was always included. I interpreted this to mean that the technology necessary to get the product to work would be included. The product I purchased had two main parts to it, neither of which function without the other. I was very disappointed to find one essential part missing. When I contacted Monoprice they explained their policy (which I believe is nonsensical) and I resigned myself to purchasing the missing parts. However, they could not sell me the missing parts.

I am left to wonder why I would purchase an open box item, not knowing what parts I would be getting, knowing there is a good chance that the product would be so incomplete as to be useless even to the point that you can't buy supplementary parts from Monoprice.

This raised an additional concern. If I had paid full price for the product and I had broken part of it, it appears that Monoprice would not be able to sell me a replacement part.

Monoprice sent me an RMA and I have returned the product and am awaiting a refund. I had considered paying full price for an entirely new unit from Monoprice, but have reconsidered on the basis that I could still get stuck with no way to replace a part that breaks.

Bought a pair of Monoprice Noise Cancelling Headphones and they worked great FOR ONE DAY! Still waiting for a refund after sending them in two months ago. They keep asking questions/stalling- Save your money and deal with a real company!

Please use the attached return label and apply to the package for the item(s) being returned to us. Then go to FedEx.com website to get the nearest FedEx drop off locations in your area.
Once the item(s) are received back, we will issue a refund for the returned item(s). Should you have any question, please email at *******@monoprice.com
Thank you so much for doing business with us.

Regards,

And Than This-

Unfortunately, this item is currently out of stock with an ETA of 06/20/2019. Please advise us if you are willing to wait for the replacement unit to return to stock or prefer a refund instead. Truly sorry for any inconvenience this may have caused you.

If you like to receive a replacement we would like to ensure we have the most current shipping address in our records. Can you please provide us with your current shipping address?

Please let me know and I will process your RMA accordingly. Keep in mind, your RMA will automatically cancel if you do not respond via email or through the RMA system within 30 days.

Thank you for your cooperation. I appreciate your patience.

Should you have any question, please email at *******@monoprice.com
Thank you so much for doing business with us.

And than -NOTHING!

Ordered 3D printer on Black Friday for son's Christmas present. Worked great out of the box starting with Christmas but by mid January SD card reader was failing. Took a couple days of email before they authorized the warranty return. We sent it back and had knew they got it. We heard nothing for over a week. Took lots of emails, going to website and filling out the contact us form, onsite chat via the website, and reaching out on FB before we heard an answer. The fixed the reader and sent it back one month after we returned it. They sent back the printer missing pieces and damaged print bed. There were tiny surface scratches on the print bed when we sent it but it came back with 4 dents! Due to missing piece can't level the printer at all. We've emailed returns and supports about them returning our prtiner damaged but they haven't responded at all. My son is pissed that we even sent it back for the warranty work. Now we have a broken printer because they damaged the print bed and returned it without all the pieces. And no response...

I've ordered 3 little items on August 24th 2021. Today is September 8th. I called twice to figure out status on the order and Customer Service representative said that order still isn't shopped.