Monoprice

After THOUSANDS of dollars spent with this company, probably because I never had an issue, just ordered, and received online. They sent a one time, one day, discount coupon. SO I spent 30 minutes shopping and created an order. Paid with PayPal. Transaction completed successfully, PayPal withdrew funds from my bank. Two days later, without ANY explanation, they CANCELLED the order and refunded the PayPal. I tried REPEATEDLY to get someone to answer the question, why did you cancel the order? NO - ABSOLUTELY ZERO RESPONSE, other than the automated computer, "we received your request and will respond shortly" -- Maybe they are going out of business, but I WILL NEVER TAKE A CHANCE AGAIN WITH PLACING AN ORDER THERE.

I put in a couple of claims regarding two USB cables that no longer work like they should and it's been infuriating. I've confirmed my mailing address repeatedly, was even willing to accept a different color and because they are incompetent, it's totally sold out. Never dealt with this company until I bought those two cables, now I wish I never did. They cancel claims for NO reason and they do NOT STAND BEHIND THEIR PRODUCTS. Do yourself a favor and buy higher end cables, you'll save yourself a lot of stress than to be dealing with these clowns!

I made an incorrect order (500ft instead of the 1000ft I wanted). Placed the second order for the 1000ft. Chatted with CS to cancel the order. CS agent said we cannot cancel and to just return them when I receive the item. I agreed and asked if returns were free to which they responded yes. Here we are once the items arrived, process the RMA to which no shipping label is provided. I chat with CS again to which they tell me this time shipping is the responsibility of the purchaser. I tell the agent that is not what I was told minutes after placing the order. Now I am on the hook for shipping when the order could have been cancelled. Worst and wrongly informed customer service ever.

Bought a monolith 2X amplifier, it burned out the tweeter on several speakers, exchanged it after arguing and fighting a non-existent customer service dept for six weeks, now the new amp has burned out another, refund is being refused… COMPANY IS ABSOLUTE TRASH AVOID AT ALL COSTS!

EDIT: following my review, I was contacted by a Monoprice customer service manager, and she resolved the issue to my satisfaction. I added stars in recognition that Monoprice can and will do the right thing once you get in touch with the right person.

Bought a 27" Zero G monitor that had the DisplayPort input go bad within 3 months. Monoprice replaced it under warranty, and the replacement had the same failure in about the same time. An identical replacement was no longer available, so Monoprice would only give store credit as compensation. I added $100 and purchased the next least expensive comparable monitor, which has also now had the DisplayPort go out within 3 months. Again, an identical replacement is not available, and Monoprice will only give me a store credit, so I would have to add another $100 to get a comparable monitor. The quality problems and return policy make this a never ending cycle designed to extract ever increasing amounts of money from me for hardware that is destined to fail well short of the warranty period. I will never buy from Monoprice again.

Tried to order a 3D printer. Input my info and the website crashed 4 times saying I needed to return to the homepage. Finally was able to input my data and received a confirmation email. 2 hours later it said I didn't put in my CCard info correctly (positive I did). Tried 3 more times and each time it accepted it, send me a confirmation email then later. Received an email saying it didn't work. Customer service can't take orders over the phone, so said to try another browser (their site doesn't like firefox) and use the Amazon pay option instead of paying directly. Tried this and I think it worked? Cost me an extra hour of time because I had to reenter the order each time and only one of the multiple payment options actually worked. Hope the products are better than the website and unempowered customer service team. Also due to the delay they will be shipping it a day later now so may not get it in time for Christmas - missed the 2pm shipping deadline by 45 seconds.

From reading the reviews i got scared because people were saying they didn't get their items, they got scammed, or the service was terrible. I had already bought a silver PS4 controller before looking the the websites reviews and I was surprised it came in 4 days after i ordered it! The controller i got was a Sony PS4 controller it wasn't a fake. I recommend buying from Monoprice but just be careful. I personally wouldn't buy something over $50. Hope this helps.

In a corporate world full of greedy and anti-consumer policies, Monoprice was a very welcoming change.

Although their current status in the midst of the pandemic isn't desirable, I am happy to say that the delivery literally made my day. Before that, not only was the customer service impeccable, but they sent me regular updates via email after I asked about my package. The customer service representatives were very respectful and there wasn't a shred of any generic responses to speak of. They told me exactly what the delay was caused by and worked actively to satisfy my order.

On top of that, in the package I found a note that apologized for the delay and even some promotional items such as a discount on a door dash order! That's what I want in a company, they recognized the dissatisfaction and worked to patch the relationship between customer and business.

I know that the delay wasn't their fault, so I'd recommend Monoprice to anyone who's in the market for well made products with affordable costs.

I have been a customer of Monoprice for the last 8 or 9 years. My first purchases were cables and rack equipment to outfit a new server room. At that time, I was extremely pleased with both the quality of the equipment and the reasonable prices. I became a fan, and as Monoprice's product line has grown, I have continued to purchase new products. I have never been dissatisfied with either the quality of the products, (which IMHO are better than their competitors same type products - sold at twice the cost) or the customer service I or my work mates have received. The shipping is fast, and the web site is easy to navigate. My son even purchased a guitar from them, and although I was at first skeptical, was pleased at it's playability. This is a Good Company! My only concern is that success might spoil them. However, in the mean time, I will hopefully continue to contribute to that success by purchasing what I need from them. By the way, I make it a point never to write reviews, but in this case felt compelled.

I had a KVM switch and a mix of desktops and servers. The Switch would take as input and give as output only DVI-D. That is right, DVI-DIGITAL. I tried a number of connectors and "converters" which baqsically did a pass-through of the VGA signal that the servers provided.

The KVMs were expensive, and missing communication on the servers was a big flaw since I had to develop on them. The roundabout ways of using ssh and terminals were inadequate.

So, I looked at Monoprice. Sure enough, they had a rather pricey VGA to DVI-D converter. I ordered one and it worked like a champ. I ordered to fit my needs and I am happy. It still cost less than finding enough desk real estate to fit all the consoles I would have needed.

Good job, Monoprice

Michael

Monoprice 15-Watt, 1x12 Guitar Combo Tube Amplifier with Celestion Speaker

I heard the Monoprice tube guitar amp in a YouTube clip. At last a tube amp that everyone can afford. It's not a Fender of course, but sounds good enough for me as a hobby guitarist. Since I live in Sweden I'll have to wait for it to appear on the EU market, but when it eventually does, I think it will be smash hit for its affordable price.

Stefan Chinell, Sweden