Monese

I damaged my mobile phone and replaced it 8-10weeks ago.

I'm using a new handset now.

I work on a building site and damages can occur easily.

I have used this app for 5-6 years.

As soon as I download the monese app on my new handset, I was asked basic ID questions had my face pic taken, the account stopped working.

My wages where paid into this account, which I have been unable to withdraw or transfer. I have a family with kids to provide for.

I quickly changed my banking details to a reliable bank, reported this matter to the fca ombudsman, banking authority and local police fraud service.

I have asked for my account to be closed, a 5 year bank transaction statement to be sent via pdf and my fund transferred.

None of this has been actioned.

I, four years ago, sent my new mobile number/email address which has not been updated.

It's a really sick and disgusting service.

I've sent my ID and all details over but nothing. The account is still blocked. I have calculated the interested that occurred and will be passing this onto Monese ltd along with a compensation request of £9.745.04

I would appreciate if my account can be closed asap. I have provided bank details to transfer onto or send a pic number and I will withdraw the funds.

Please assist

The app is very clean, simple. Instant top ups, free transfer to friends and family. Probably the best of mobile banking,

On top of all that you also get 25 FREE if you register using my code.
Remember to use my code KOURL869 when you sign up! It's a win win! You can also share your referral code with your friends and earn a bit extra.

Keep it up Monese!

Warning.Be very very concerned if you are thinking of opening a Monese Account. Just don't! I had a Monese account for 3 years. All was good. I started to have problems with payments being authorised at places like the post office for foreign currency and then after a trip abroad they blocked my payment to Barclaycard when the statement came through, when I backpaged to try again a 'suspician of fraud' warning came up?!?! Paying Barclaycard?!?!. I then get an account message to say that my account was under investigation and to send them copies of my eBay Payslips and proof that I paid my taxes? I don't work for eBay and never have so I was very confused by this and sent proof of my payslips for my actual job - it's all very intrusive and weird but you know you are on a hiding to nothing if you don't comply with these things. I received a response to say these were no good and that they wanted my eBay Payslips? Confused and worried, especially after reading 1000's of posts in forums where Monese have blocked accounts for no apparent reason and frozen money that people still have not received back years on I started to withdraw and transfer as much as I could. I responded, politely, you cannot speak to anyone by the way, and repeated that it was impossible to provide payslips for a company I didn't work for and that my only association with eBay was selling a few items, privately, not as a business, from time to time. Recently I had had a little clear out and my eBay statement shows about £580 in the last 90 days. I told them this and also Checked with the inland revenue as to whether you are supposed to include eBay income as earnings. I didn't think so and they confirmed that if it is less than £6000 and your own stuff not items purchased to trade and make a profit from they don't need to know. I advised Monese of this...guess what, 5 minutes ago I saw a message to say they had closed my account. My app was blocked and laughably I was invited to comment on how my communication with them had gone although when you click to respond that was blocked too. So beware. Monese will debank you for insane reasons. To be honest I couldn't say whether I was communicating with a real person or AI, I did screen shot the messages though so at least have a record of communication. Obviously they don't give any reason why they have closed my account and the message they did send has no explanation just a reference to Industry policy so in effect weasel words. I am left questioning how evil I must be. Anyone reading this and thinking there is more behind this, I promise you you are wrong, I used the account for bills and shopping and my salary was paid in by bank transfer. Very boring. Monese clearly think having any association with eBay is worse than murder, imagine actually being employed by ebay! The social stigma! Well, at a Monese party anyway!. Now I have to see if I will get my money left with them, over £4000 or join what appears to be a very long line complaining to the ombudsman. In any case there appear better alternatives with better reputations offering more for less. Very best of luck if you do decide to bank with them. Russian Roulette played with 5 bullets chambered not 1! I am now going to contact every money help site and newspaper I can to warn as many people as possible.Take care you have been warned. I was judged by Monese and found wanting...what will they ban you for? Shopping at Sainsbury's?

Absolutely horrid customer service
Absolutely horrid customer service don't help an constantly closing complaints saying resolved when asnt been, will not answer my questions just ignore them with sorry no explanation, been 4 weeks and still trying get answers just brushed off constantly, when call they tell you wait for email reply which either don't get or if do week later with resolved sorry, NOT RESOLVED, TREATED DISGUSTINGLY, IGNORED, MIGHT AS WELL JUST PUSH ME UNDER A BUS WASTE OF TIME AVOID AVOID AVOID, close your account without warning without actually good reason took them 3 weeks actually tell me closed account closed my parnters as well for no reason at all and when I tried speak prove with screen shots they no reason close my account or partners they just say sorry or try tell me my complaint is resolved, far from it, I wouldn't be surprised if just a robot no actual humans how poor the customer service is, can not answer any my actual questions, made my life so HARD work and actually lost money now

They blocked my account with no reason or explanation. I can; t contact support because they don't know why. I just have to wait for them to get back at me. Just a bunch of thieves. Stay away!

I'm happy with Monese. You can open a GBP and EUR account at the same time. The EUR account is SEPA so you can transfere money with TransferWise to it. Excellent bank. Great exchange rates when your moving money between your euro, gbp accounts. Even better "refer to friend" promotion now: you get 10 euro when you start using your new card with this code: BELAG214 and another 15 euro when you spend or send internationally 500 euro or equivalent in pound. To delivery for the card is 4.99 euro but you still have 20 euro left to spend for nothing. To receive 10 euro the first time you use your card and another 15 euro after spending 500.

Been with Monese for a year now, and the registration was quick without any problems, the app is easy to navigate through, and it shows all the transactions on your account. I was able to transfer money to my account within 2 hours!

It's a fast and free online account available to anyone wanting online banking, instant and portable, no proof of address required. Receive and make payments, set up Direct Debits and shop online.

It's a fantastic app and would recommend to anyone. The debit card did cost me £4.95, but if you use my promo code VINCE428 and sign up today, you will get that free, plus £15 free when you complete your first card transaction. Limited time offer!