• Moissanite Co

Moissanite Co

Overview

Moissanite Co has a rating of 4.72 stars from 12,165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and shopping experience. Moissanite Co ranks 1st among Gems sites.

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 87.1%
Positive
54
Neutral
1
Negative
7
36
See all photos

What reviewers want you to know

Positive highlights

  • website looks a bit outdated, but shopping experience is great.
  • I ordered the Engagement Ring and Wedding Band here, and she loves them both.

Critical highlights

  • Their customer service is basically inexistant so you really have no recourse.
How would you rate Moissanite Co?
Top Positive Review

“Love it”

Hannah F.
2/7/24

I absolutely love my moissanite ring! Telling all my friends to get moissanite instead of diamonds for engagement rings and wedding bands. I also appreciate that MoissaniteCo has photos but also live videos of each of their products so you can really see what they look like in real life when choosing between products.

Top Critical Review

“Never buy from here!”

Cameron C.
2/15/24

I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.

Reviews (12,165)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (72) wedding band (75) custom ring (31) customer service (362)
Thumbnail of user hannahf438
1 review
0 helpful votes
February 7th, 2024
Verified purchase

I absolutely love my moissanite ring! Telling all my friends to get moissanite instead of diamonds for engagement rings and wedding bands. I also appreciate that MoissaniteCo has photos but also live videos of each of their products so you can really see what they look like in real life when choosing between products.

Service
Value
Shipping
Quality
Thumbnail of user jerryc330
Jerry C.
1 review
10 helpful votes
February 7th, 2020
Verified purchase

Visiting again a few years after my last purchase and I noticed some items still do not have preview pics from multiple angles, and seems that the 3D preview function was also dropped. Otherwise fantastic experience!

Thumbnail of user estherp240
1 review
0 helpful votes
April 13th, 2024

The rings we ordered for our daughters are so precious! It looks super awesome on them and I am very much satisfied!

Service
Value
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Thumbnail of user jeremyc119
Jeremy C.
2 reviews
0 helpful votes
November 30th, 2019
Verified purchase

Great products and options available to find exactly what I was looking for. The password reset got sent to my junk mail which slowed down the process a bit.

Thumbnail of user cesarm67
Cesar M.
1 review
0 helpful votes
February 11th, 2020
Verified purchase

Shopping was easy and the chat and email responses were quick and helpful!

Edit: after receiving the ring I noticed some scratches on the band. The band was polished well enough but there were clearly some scratch marks on the band that I will need to get buffed out before giving it to who I intend to wed.

Thumbnail of user paulm676
Paul M.
1 review
0 helpful votes
November 16th, 2019
Verified purchase

Website was very easy to use. Would be great if we could select the earring components separately. Right now it's a big list of rings in different configurations.

Thumbnail of user cameronc408
1 review
1 helpful vote
February 15th, 2024

I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikec570
Mike C. – Moissanite Co Rep

Hello Cameron, we are very sorry to learn of the damage to the ring. The reason it originally cracked on the side was because the band was bent in an oval shape. Accident protection was paid for with the order, and so our customer service reps provided steps for you to get it repaired through that service. That being said, we are really surprised by the picture included with your review. When you contacted us 3 days ago, it was just cracked on one side. We have included a link to your picture below. We don't know who/why additional damage was done to the ring in the meantime since you contacted us on the 12th.

Link to the picture
https://moissaniteco.kayako.com/media/url/uYIrrZjLDrAJN3oofdAze2I7kyNyapRy

Thumbnail of user jeffreyaw
1 review
0 helpful votes
March 26th, 2024

The ring I bought for my wife looks impeccably amazing! Thanks a ton for delivering it before our anniversary! Happy customer!

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Value
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Thumbnail of user winkyl
Winky L.
1 review
11 helpful votes
January 28th, 2020
Verified purchase

Got a little confused on the search page as it said "round brilliant hearts and arrows" when they are two different cuttings. Got clarified via live chat thanks to Elizabeth!

Thumbnail of user juliea1394
1 review
0 helpful votes
April 14th, 2024

Thanks for the stunning three-stone moissanite ring I got for my wife on Valentine's Day. She's a gemstone collector and adores diamonds, but I know the BLING of this ring will truly dazzle her. She'll absolutely love it.

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Value
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Thumbnail of user matthewb362
Matthew B.
1 review
0 helpful votes
March 23rd, 2020
Verified purchase

The checkout process has a bad layout. The website is generally good until you get to the checkout screen. Just look at other checkouts like Amazon. Your process requires scrolling down to see all the page, when the font can be simply smaller.

Thumbnail of user milesf22
MIles F.
1 review
0 helpful votes
August 12th, 2020
Verified purchase

The customization of the ring was smooth, and the ring turned out beautiful! Overall the communication was good however when sending it back to be resized they surprised me with a $50 resizing fee that was never disclosed anywhere prior.

Thumbnail of user davidr2113
David R.
1 review
0 helpful votes
December 16th, 2019
Verified purchase

Easy to order as always. Hopefully the chain color matches the pendant setting color. The chain choices don't make that clear.

Thumbnail of user marianan22
1 review
2 helpful votes
June 26th, 2023

I was so excited to receive my moissanite earrings, but was disappointed to find that the threaded backs I chose kept falling out. I wish I had gone for the locking backs instead. Despite this issue, the earrings are gorgeous and I love the affordable prices compared to other jewelry retailers. I am eager to explore more of the Moissanite Co. Collection, especially their wedding designs, as I recently lost my solitaire ring. I will definitely keep you updated on my future purchases.

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Value
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Thumbnail of user dushyantb
Dushyant B.
1 review
0 helpful votes
October 21st, 2019
Verified purchase

I just wish there were more angles of photos! Also a filtering system to hunt for the perfect options (even something simple like filter by cut -- as in only show round or cushion, etc). Otherwise your product seems wonderful and I am super excited to see the ring.

Thumbnail of user meredithm76
Meredith M.
1 review
9 helpful votes
April 15th, 2020
Verified purchase

I couldn't remember my own ring size, and customer service was able to look up the order from my fiancé to ensure I ordered the right band size! I also wanted the matching band as my engagement ring is a unique design (eng-156) and I wanted the band to be flush with the engagement ring. I did not see the band available for sale by itself, just as a set, but customer service provided me with a link to purchase the band individually. Top notch customer service!

Thumbnail of user adamf160
Adam F.
1 review
0 helpful votes
October 29th, 2019
Verified purchase

Site was easy to navigate, shop and buy from. Smooth service and ordering. So far an extremely relaxed and pleasant experience! Can't wait to see it!

Thumbnail of user krystalz3
Jeff E.
1 review
11 helpful votes
April 18th, 2020
Verified purchase

I'm in love with my ring! Seriously in love. I've never seen anything more beautiful in my life. Customer service was very good and they were very accommodating. They guaranteed my ring to arrive by the date I needed it which was a good amount of days before it was actually supposed to be ready. I got the overnight delivery and I got it by lunch time the next day and I live in Hawai'i. I'd recommend MoissanteCo to anyone looking for rings.

Thumbnail of user joela377
1 review
0 helpful votes
January 8th, 2024
Verified purchase

The wedding band is absolutely gorgeous and matches perfectly with my fiancé's engagement ring. She is beyond excited to wear it!

Thumbnail of user jamarisa1
Jamaris A.
1 review
0 helpful votes
July 2nd, 2020
Verified purchase

I am super excited to recieve my wedding ring. The customer service here has been absolutely amazing, always helpful.

Thumbnail of user angrycustomerp
1 review
0 helpful votes
January 3rd, 2024

My rose gold ring was purchased with this company, I never wear the ring due to me being a nurse I wear the rubber rings so it won't hurt myself or my patients. I have never washed my hands in this ring because of me being afraid to mess it up, I reached int to customer service only for them to say that they would charge me to polish the ring! What in the world?! That's not going to restore the rose gold on the ring! They asked stupid questions that had nothing to do with the ring and did. It offer to dip the ring or anything. I am beyond pissed

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Value
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Thumbnail of user mikec570
Mike C. – Moissanite Co Rep

Hello, the ring is made of solid 14k rose gold. Rose gold contains more copper than standard yellow gold which is what gives it the pinkish color. While the gold content won't react with other chemicals, the copper content can. If you google rose gold changing colors, rose gold oxidization, etc. this can and definitely does happen with rose gold. Its not a defect and part of the routine upkeep of rose gold jewelry. I am sorry that it upset you to hear that the solution is for it be cleaned and polished by a jeweler, but that is, in fact, the solution. As far as asking you "stupid questions", we were simply trying to get an understanding of the problem. Because the ring was purchased in 2021, there is a small fee for cleaning and polishing if done through our company (and we also check for loose stones, tighten any that we find, etc.) as part of that process.

Thumbnail of user helenw1298
1 review
0 helpful votes
March 15th, 2024

I am so happy that I bought rings from Moissanite Co. And they provided great quality. The brilliance and clarity of their moissanite stones rival natural diamonds. Looking forward to buy more soon. Worth it!

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Thumbnail of user brianw892
Brian W.
1 review
0 helpful votes
April 30th, 2020
Verified purchase

Simple site to navigate and plenty of choices. My soon to be fiance will be very happy with the choice!

Thumbnail of user co664255
2 reviews
0 helpful votes
December 8th, 2023

I received my ring yesterday, and it has left me absolutely in awe. It's the most stunning ring I've ever laid eyes on, and I can say that having seen the real thing! The way it sparkles is truly unparalleled. Last night at an event, people couldn't help but notice my ring, and I must admit, I felt a sense of pride. Like some of the others whose reviews I've read, I was initially uncertain about this choice. I've had CZ rings before, and they don't even come close to the beauty of Moissanite.

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Value
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Thumbnail of user briggsjoshua117
3 reviews
0 helpful votes
March 23rd, 2024

I'm so glad you're pleased with the three-stone moissanite ring you bought for your wife! Knowing her love for gemstones and diamonds, I'm sure the stunning ring will absolutely dazzle her on Valentine's Day.

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From the business

MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...

Company Representative

Thumbnail of user mikec570
Mike C.
Typically responds within 3 hours

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