Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.
The process was very easy and simple and despite being shipped it still turned out perfect. Couldn't have asked for a better quality while also keeping the price down!
The channel wedding ring I ordered from this site is so damn attractive. The diamond's luster and design seem so pretty. Moissanite has the best jewelry collection and that also with affordable prices. Plus, I appreciate the on-time delivery. Loved it!
I have ordered many pieces from this company. My engagement ring is from moissaniteco and it is absolutely stunning. More beautiful than a diamond ring for a tiny fraction of the cost of diamonds. You cannot go wrong. I highly recommend!
From the moment I set my eyes on the diamond ring from this store, I knew it was meant for her. The elegant rectangular shape, coupled with flawless craftsmanship, made it the perfect expression of my loyalty. I ordered that immediately and gifted my wife on our anniversary. Loved It!
This is my second purchase from Moissanite Co and I really like the product and the quality. The craftsmanship is quite good. Though there are edges, the ring does not stick to any fabric. I wear it daily basis. Thank you.
First... I would like to say that MoissaniteCo has been by far my best buying experience! This Company has jumped thru many hoop's to help me. Mike. You have know idea how much I really appreciate all you've done for me. Second... The ring is absolutely AMAZING! I cannot wait to ask the big question. Finally if any one out there is considering Moissanite, it is by far the way to go, and MoissaniteCo is the Company that you should buy from, they will go up and beyond for their Customers. Thanks a Million
Thank you for all of your help. My rings are perfect! They look great, fit great, and look believable. I think I spent a hundred hours looking at ring designs on yours and Tiffany's web site - it was worth it. You helped me pick out the ring of my dreams!
The ring has finally arrived, and my wait is over. I was excited to see how a 3-carat stone would appear on my finger, and it really looks fascinating. This is the unforgettable memory of my life. That you Moissanite Co. For making my 19th birthday so special.
I ordered a simple solitaire ring from Moissanite Co. And received it in just a few days. Even before I received it I talked to the customer service reps a few times to discuss the order and they were very helpful and responsive. After I got the ring and decided I wanted a different stone they allowed me to exchange it for another and within a week I got the new ring! I would HIGHLY recommend this company and will use them in the future for all of my moissanite needs! Why pay thousands of dollars for a diamond when you can show the same loving relationship and have money left over for an awesome honeymoon or the retirement account? The only thing that is forever with a diamond is the payment! Thanks so much for the great service!
The Diamond Pave Basket Engagement Ring and its quality are excellent, and this was my 1st purchase from Moissanite Co. The shiny diamond attracts everyone's eyes. Looking forward to buying more diamonds from this site. Commendable work!
I just got engaged about a month ago... My fiance and I had already discussed the type of ring I wanted. We decided to go with an Moissanite instead of a natural diamond because I just cannot justify spnding that kind of money on a ring but I wanted the same look. When he opened the box and proposed I was literally at a loss for words. This ring is BEYOND gorgeous and I'm constantly getting complimented on it. If you are considering buying a Moissanite... Just do it. You'll be very glad you did.
Thanks for the stunning three-stone moissanite ring I got for my wife on Valentine's Day. She's a gemstone collector and adores diamonds, but I know the BLING of this ring will truly dazzle her. She'll absolutely love it.
I have never had such an awful experience with a company during a time that should be the happiest. I bought my fiancé's ring in December and proposed in April because of a family emergency and in less then two months the white gold is turning gold like she's had the ring for years and 2 side stones have came out! I contacted the company and they refused me a refund only a repair, why would I want to keep getting it repaired judging by the threads it's not only me that has had issues it's disgusting they rip people off with poor quality and poor craftsman rings. I am going this week to 2 other jewelers because I went yesterday and one of the jewelers said the entire ring was Moissanite but the side stones were supposed to be diamond.
I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.
After posting my review on this website 3 weeks ago, MoissaniteCo immediately reached out to me.
They offered to redo the ring from scratch and to send the old one only once the new one was ready.
They had me look at photos and videos of the new ring for approval.
I received it 2 days ago.
I'm happy with the ring as it is what I wanted but I'm still upset with how difficult this situation has been.
Hopefully no further issues come up with the ring.
Don't buy from MoissaniteCo.
In June of this year my fiancé ordered an engagement ring and a wedding band. It was delivered early in July and that's when he proposed. On the day following the proposal, I noticed that the head or the engagement ring was crooked to the side. I also noticed that one of prongs was longer that the 3 others which resulted in the stone being a little bit tilted to the side. You can't really tell right away but when you know, you cannot unsee it.
My fiancé reach out to MoissaniteCo to find a solution. They replied right away to confirm our home address. My fiancé replied on the same day with the information and then didn't hear from them for 2 weeks. We thought they were sending a replacement ring and didn't pressure them further. After two weeks, my fiancé reached out again via chat on the website only to be told that they didn't receive our information. My fiancé then sent the whole email chain to prove that he'd been replying.
Again, no response for 2 weeks. My fiancé reached out again in the first week of August and said he wasn't happy with the whole situation as we were getting married on August 12th, 2023 and he didn't want me to have a defect ring on our wedding day. They replied right away and asked for our home address. At this point, it was ridiculous and we thought they were joking as we already had sent our home address 2 times and it was the same as the original delivery address. My fiancé sent the entire email chain again with a reply to send a new ring right away for the wedding.
They replied the week after the wedding with a CanadaPost delivery tag. My fiancé replied and said he was very displeased with the service and didn't trust them anymore to fix the ring and wanted a compensation so we could have the ring fixed by a trusted jeweller instead. No response.
He messaged them again twice since then about a compensation for the defect engagement ring. Nothing.
This is ridiculous. You spend 2,000.00USD on a ring, you'd expect it to be perfect or at least have good customer service afterwards but no. This has been hell and we had to spend 500.00 at a jeweller to have it fixed.
Don't buy from this horrible company. The quality of the engagement ring is horrible and I just wish he had spent more and went with another company. Their customer service is basically inexistant so you really have no recourse.
I sent my wife's wedding band in to be cleaned, resized, and a stone replaced. WOW what a great job. It was quick, easy to do, and affordable. Thank you so much.
The ordering process was great, I was pleased that we could get exactly the size, shape and setting. Other sites did not have that much flexibility in their offerings. The neckless came in a few weeks and my wife has worn it everyday since Christmas.
I bought loose stones to put in a custom made band. The 5 stones I got are all stunning. I couldn't be happier! They are leaps and bounds beyond any "real Diamonds" I have looked at. I can't imagine why anyone would pay more for a Diamond that is kept intentionally "rare" and can't compare.
This company provides NO way of speaking to a live person! There's no number to call, you can only chat. Their chat reps, specifically Elizabeth, are very rude! I'd ask for product details on a few rings and they'd reply and say "we advise you to read the full description to see if you can find the answer there". I told them "I've already done this and the info isn't there". She replied with a quick snarky answer. Over and over I'd ask a question and over and over, I'd get a vague, short reply. I finally asked if I could talk with a manager. She said "I'm the supervisor". So I asked for her manager. She said she'd have someone get back with me. No one ever bothered. Their service is absolutely horrible! Even though this is moissanite, and not real diamonds, my purchase was going to be over $2000 so to not be able to speak with anyone when attempting to make such a large purchase is unbelievable!
Finally, the ring has arrived and the wait is over. I eagerly wanted to look at how a 2ct stone would look on my finger and I can confidently say that this ring is much more beautiful than what it looked in the stock pictures. I am very happy to buy this gem from Moissanite Co.
Answer: We are located in the USA. It would be made and shipped from the USA.
Answer: No telephone number, you have to send an email and it could take 24 hours to receive a response
Answer: Scam - they sell inferior products, their craftsmanship is of low quality. After you have made a purchase, you are left with no recourse if the item is not up to par, not as advertised, poor quality. The owner is rude and has no idea how to retain clients
Hello Cameron, we are very sorry to learn of the damage to the ring. The reason it originally cracked on the side was because the band was bent in an oval shape. Accident protection was paid for with the order, and so our customer service reps provided steps for you to get it repaired through that service. That being said, we are really surprised by the picture included with your review. When you contacted us 3 days ago, it was just cracked on one side. We have included a link to your picture below. We don't know who/why additional damage was done to the ring in the meantime since you contacted us on the 12th.
Link to the picture
https://moissaniteco.kayako.com/media/url/uYIrrZjLDrAJN3oofdAze2I7kyNyapRy