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Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,164 reviews
How would you rate Moissanite Co?
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Illinois
3 reviews
1 helpful vote
Follow Bernadette B.
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I am asked a million questions about the wedding set that was on sale and you were very patient with me and answered all of my questions. I FINALLY ordered and received it last week and I could not be more pleased. Thank you so much for your help and my ring is outstanding!

Date of experience: August 30, 2021
California
1 review
1 helpful vote
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Disappointment!
May 21, 2023

I recently purchased an engagement ring from MoissaniteCo and intended to us a coupon code that I had. However, to my disappointment, the code didn't work and so the price was higher than I expected. Also, I was under the impression that the matching band was included with the purchase, but it turned out that it was not. Despite these issues, I have to say that the ring itself is simply stunning and my fiance, Peg, has received many compliments on it. The brilliance and beauty of Moissanite is unmatched and I cannot comprehend why anyone would opt for a diamond.

Date of experience: May 21, 2023
Florida
3 reviews
2 helpful votes
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I ordered a bespoke ring to propose with, and the team was super helpful, offering advice, giving constant support, and making it a very simple process. A wonderful ring absolutely gorgeous I will definitely back to buy again.

Date of experience: May 13, 2022
Massachusetts
1 review
0 helpful votes
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Love it
September 11, 2022

I had a vision for a ring and requested some edits. Craig in customer service was awesome throughout the whole process and helped bring the vision to life. I highly recommend using this company. The quality of the piece I received is second to none.

Date of experience: September 10, 2022
Georgia
3 reviews
2 helpful votes
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I love it!
August 10, 2023

I got my 2ct three stone Trellis Lucerne ring last August. I love it too much, I wear it anytime, anywhere even when i sleep or bathe! I love it more than my wedding and engagement rings! Hahaha! It is soo sparkly, shiny that my husband and friends ("perfect" was my officemate's word) told me to just wear it only on occasions and when not commuting. I could not really do that so I had it redesigned instead as a pair of stud earrings (the 0.5 sidestones)and a 2T Tiffany inspired Etoile ring (the 1ct center stone). This way, I can wear my moissanites anytime, anywhere without them being too eye-catching and conspicuous.

Date of experience: August 10, 2023
Mississippi
1 review
0 helpful votes
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Thank you guys!
April 22, 2024

My best friend is getting married and I want to give her a memorable present. So, I decided to buy rings from Moissanite Co. And its designs are so beautiful. When I give it to her, she just can't express her happiness. Thank you guys, for making such beautiful rings for my bestie. Worth it!

Date of experience: April 22, 2024
New York
1 review
3 helpful votes
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I made two purchases of earrings, one for myself and one for a gift for my daughter. The first time there was a minor problem with one of the backs on the earrings. Customer service was very responsive and sent me a new back immediately. We both like the earrings so much that we wear them almost every day. The Moissanite Co. Stones are brilliant, and the settings are comfortable and substantial.

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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I would just like to thank the sales and customer service staff. We received the ring, and even tho our expectations were high, we were still awed by the beauty of the stone and the setting it was set in. Your product is defiantly first class, and your sales and customer service staff are a credit to your company.

Date of experience: August 2, 2021
Ohio
1 review
21 helpful votes
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Disappointed
January 28, 2020

I hope the 5star reviews are legit and people had a good experience. Me, not so. The ring I ordered was not brilliant. It lacked basic sparkle. The setting looked literally like it came from a gumball machine. Very poor quality. Nothing like the picture I loved. I sent it back at a cost to me of $75.00. $25.00 shipping and $50.00 restocking. Read all the fine print
The customer service was great. I had my refund minus the restocking fee quick. I really hoped the stone and setting would have matched the descriptions
I rarely ever leave bad reviews but this was warranted.

Date of experience: January 28, 2020
Nevada
3 reviews
1 helpful vote
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Loves it
September 24, 2022

I was looking for a diamond ring to gift my mother on their marriage anniversary. Then one of my friends recommends the Moissanite Co site for diamond rings. They have a great collection of rings. I ordered it, the ring was packed in a lovely box and they delivered in 3 days. My mother loves it. Worth it, product!

Date of experience: September 23, 2022
Paraguay
1 review
0 helpful votes
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It looked very elegant
September 29, 2022

I am feeling great after receiving the eternity ring from Moissanite Co yesterday. They packed the ring in an astonishing box, it looked very elegant, and the mossy was sparkling. After looking at it, I fell in love with the product. Perfect product!

Date of experience: September 29, 2022
California
2 reviews
0 helpful votes
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Top-notch service!
January 19, 2024

I just wanted to give a shout-out to you and the crew for the awesome job! Big thanks for putting in the effort and delivering top-notch service. I'II definitely keep coming back and spread the word to my pals. Cheers!

Date of experience: January 18, 2024
California
1 review
0 helpful votes
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My boyfriend proposed to me on a whim, without a ring, so once things settled down we had to pick one out. I knew that I did not want a diamond both for ethical and financial reasons. I guess I am too practical to throw away $7K on a ring! We did some research and I stumbled across this site. I always wanted a solitaire princess cut stone so we went with a 1 carat on a palladium band. When it arrived I was speechless. I've been wearing it for over a month now and I just cannot get over how perfect it is. I am always getting compliments on it wherever I go. Even my sister who has a very real, very expensive diamond is jealous of how sparkly it is. No one knows it isn't a diamond. You could never tell the difference. I still can't believe that we found something so special and unique for under $600. I love my ring and couldn't be happier. I still catch myself staring at it. Thank you so much!

Date of experience: August 16, 2021
India
1 review
0 helpful votes
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This was my first Moissanite purchase and we couldn't be more pleased! We highly recommend this company as they were so helpful from start to finish. Superior quality and workmanship as well. Thank you so much!

Date of experience: June 16, 2021
Illinois
1 review
2 helpful votes
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Poor customer service
February 13, 2021

The ring was nice, but the service is poor. After twelve days making the ring apparently no-one realized it was the wrong design! I Had to propose with the wrong ring and explain to my fiancé that they screwed up, were making the new one, and I would have to send that one back. Obviously she was very disappointed. It took over 5 weeks to get here when it should have been less than half that! You would think a company like this would go above and beyond to fix this mistake, but all I got from them was a very inscensir apology. I am very unsatisfied with how little effort they put in to make this right.

Date of experience: February 13, 2021
Illinois
1 review
1 helpful vote
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I absolutely love, love, love my ring... thank you so much... no need to wear my diamond anymore! The ring I ordered is spectacular, and I have already received so many complements... thank you! And thanks for getting it out in such a timely fashion!

Date of experience: June 10, 2021
California
2 reviews
1 helpful vote
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Professional!
November 1, 2021

I recently upgraded my earrings to 3 prong martini earrings 0.66tcw! They are stunning and comfortable to wear. All you see is sparkle! They are just the right size for me and I didn't pay a fortune for them! Thanks to everyone at Moissanite Co!

Date of experience: November 1, 2021
Illinois
2 reviews
1 helpful vote
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I really enjoyed working with MoissaniteCo. Everyone I spoke with was very knowledgeable and were quick to answer any questions that I had. The end result of my pendant was fabulous and I'm absolutely in love with it. They really did an outstanding job. I'd highly recommend them and their solid work and solid customer service to anyone! Alanna

Date of experience: June 7, 2021
Georgia
2 reviews
2 helpful votes
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Love it!
May 27, 2021

I just wanted to tell you that I received the eternity ring yesterday and am in love! The ring came out exactly the way I wanted and it's very, very comfortable! :) But what blows me away the most is how sparkly the moissys are! I have a new found respect for moissanite.

Date of experience: May 26, 2021
Florida
2 reviews
0 helpful votes
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I received my ring on Dec. 24th and it is absolutely beautiful! I have several pieces of Moissanite jewelry and diamond jewelry and I love all of them but the yellow stone is so unique and looks exactly like the most expensive perfect yellow diamond! The workmanship is great and it arrived for Christmas as promised! Thanks to Craig and Chris for a wonderful buying experience! Now I will need a grey one :)

Date of experience: June 29, 2021