Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.
My fiance proposed with a gorgeous Moissanite ring from Moissanite Co, and I get compliments everywhere I go! The sparkle in the sunlight and dinner light, is incredible! I love my engagement ring so much, that I purchased our matching wedding bands from Moissanite Co. Also. I'm glad Moissanite Co figured out that if a wedding band is to be worn for 50+ yrs, it has to be thick gold so it doesn't wear down. The weight of these 14kt white gold bands, plus matching princess stones, is superb! Now, I just have to get married so I can wear it!
I had decided to buy myself a sparkly ring to celebrate my 26th birthday. I have been searching the internet for months, looking at diamond, diamond simulant and moissanite options. Your site has the best value by far and my ring is everything I had imagined! The brilliance of the stones in my ring keep me gazing at it throughout the day. I can't wait to get engaged - I have a wish list 7 pages long! Thanks so much! I am thrilled with the service and the product!
I have a beautifully crafted engagement ring. Enr600 It shimmers and is definitely eye catching. I asked a million questions and was nervous to buy on line, however the ring turned out to be more than I expected. The gold weight is substantial and the prongs appear to be strong. Thank you
Great service, wonderful products at very competitive prices, will defiantly buy again. These stones are beautiful and it's virtually impossible to distinguish them from real diamonds with the naked eye.
My engagement ring came from your company and I absolutely LOVE it. I joked with my fiance' that I would just love a pair of earrings to wear on our wedding day... and guess what... he remembered without any prodding from me and I received a gorgeous pair of 1 CTW stud earring on my 40th birthday to wear at our wedding a couple of weeks later. I LOVE them as well. I wear them everyday and they are fantastic. I hope my husband will continue to be a return customer!
We had a shipping issue, and I have to say the folks worked extra hard to make us happy. After wearing our rings nearly 5 months, we couldn't be more pleased. My Alexandrite and Moissanite wedding set gets attention all the time. Both because having a birthstone in my wedding set is unique, and the moissanite side stones are so gorgeous! It is the perfect size for my small hand, and looks so elegant. The mountings are well made and comfortable. We love this store and will return for more purchases. I'm SO over "Diamonds".
Moissanite is one of the amazing sites for an engagement ring. I got my most extensive and beautiful engagement ring. It is designed with an encircled halo around the cushion cut Moissanite center stone and cast in 14k white gold. Loved the quality and overall appeal of the ring.
I purchased a 1.5 CT Cushion Cut Halo Moissanite style engagement ring for her and she loves it. Rivals a Tacori setting and she gets compliments everywhere she goes. I plan to shop again with MoissaniteCo
After much searching, I found the best wedding band on Moissanite. Collections are just mind-blowing. I had a stackable wedding band set in 14k gold with dazzling diamonds. It looks adorable on my hand. Loved it!
I originally sized my partner's hand with a ring she wore all the time, but as it turns out, it was an oversized ring! We went to a jeweler after proposing and sent it to Moissanite to be resized. The team was kind, still gave me a discount despite being a few days out of warranty (that was a risk when ordering. I needed the ring for a very specific proposal date when we were out of town), and very quick to return the ring so my partner wouldn't miss it for too long. It fits great, but unfortunately, the pave band does look slightly uneven with the gem. If you tilt it a little, it almost looks like it's not, that's how minor we're talking, but both her and I noticed it independently, so it's definitely there. That said, most the band is hidden by her finger when wearing it and it's so slight as to not really be a problem. Most importantly: she still loves it.
I wanted the eband085a but the 4.5mm would be too big so I had it custom to 3.50mm and while it took a bit longer to receive it but when I finally did get it... WOW! The details of this band is really beyond amazing and it goes so well with my solitaire. I am so very happy with this eternity band and the online customer services were so fantastic. I know I may have been annoying at times especially since I talk to them every other day and yet, they were so patience, helpful and so darn polite! Way to go! I shall be back for more pieces!
I absolutely love my ring! I was doing research on moissanites for a long time! The stone is stunning I get compliments on my ring all the time! The sparkle is out of this world I also got my wedding band from moissaniteco also! Moissaniteco are great! I will definitely be ordering from them again!
The ring I bought for my wife looks impeccably amazing! Thanks a ton for delivering it before our anniversary! Happy customer!
I was shocked when I emailed this jewelry store and was told that the ring I had purchased from them were "too petite" for me,as a woman weighing only 105 pounds, was to blame for the stones falling out of my rings.
It was a truly disappointing experience to be blamed for something that was clearly a manufacturing issue. As a consumer, I expect the products I purchase to be of high quality and to last. In this case, it seems that the company was trying to shift the blame onto me rather than taking responsibility for their faulty products.
This incident raises important questions about the way companies treat their customers. It is unacceptable for a company to blame a customer for a product defect, especially when it is clear that the issue is a result of poor craftsmanship. Instead of making excuses, the company should be taking steps to rectify the situation and ensure that their products are up to standard.
In addition to the disappointment of being blamed for the stones falling out of my rings, I also felt belittled by the implication that my size was somehow unsuitable for their jewelry. It is not the place of a company to pass judgment on a customer's body size, especially in a negative way. This kind of attitude is not only unprofessional, but it also perpetuates harmful stereotypes and contributes to body shaming.
Ultimately, this experience has left me feeling frustrated and disrespected by the company. I hope that they will reconsider their approach to customer service and take responsibility for the quality of their products. As a consumer, I expect to be treated with respect and to receive a high standard of service, and I will be reconsidering my future purchases from this company. It is important for companies to understand that blaming the customer is not an acceptable way to handle product issues and that they should take steps to improve their customer service and product quality.
I have added photos of all the times stones fell out and of the current ring in a video to show there is no damage to shape or prongs
My ring has arrived and its the most beautiful ring I've laid eyes on. The stock picture doesn't do the ring justice (item eband001f), its phenomenal and the attention to detail is fantastic. All the prongs are so meticulously lined up and perfect. I love how low it sits to the finger and its unbelievably comfortable. In short my husband and I love it! This is my second purchase from you guys as I also had my earrings remodeled which also turned out fantastic. Thanking you so very much for all your email correspondence leading up to the purchase. Keep up the good work and god bless.
Cannot recommend this company strongly enough! Not only was the ring incredibly beautiful, the selection amazing, and the pricing reasonable, but the customer service I received from day one was hands down the best I have ever had! Every minor detail or trivial question I had was immediately professionally handled and I was helped through the entire process. Even after I got the ring and decided to change the center stone, they let me send it back and replaced the center stone with zero issues! If there was a score above five I could give, I would in a heartbeat. My new fiancé LOOOOOVES her ring and MoissaniteCo is 100% to thank for that. I will absolutely buy here again!
I purchased a ring from this company 2 years ago. I enjoyed it those two years and got many compliments on the sparkle and look. Then my stones started falling out. In 6 months I had work done to the ring twice. I used moissanite company repair service and paid for the repair and stones. After working with Chris in customer service they offered to fix the ring for
Me a third time. They got back to me very quickly and did a lot to turn the situation around. Appreciate them working with me. I'd recommend this company. Also, I don't wear this ring next to any other rings. It's by itself. The first time with the repair the stone did crack which was surprising since Moissante is a 9 on the hardness scale but the 2nd repair they were not cracked and feel out and same with the 3rd time.
Hello Nicole, unfortunately the stones are getting damaged. The band must be worn with another band that has Moissanite or diamonds that is damaging the stones in the band. Each time we have replaced missing stones, we are also replacing multiple damaged Moissanite stones too (which we have done at our expense as a courtesy). Unfortunately when the stones are getting chipped, the prongs can't always hold onto the stones, and they will subsequently fall out. Please check the rings you are wearing together because they are not compatible, and one is damaging the other.
I ordered a 3-stone Moissanite ring in 14k white gold. It's is absolutely beautiful. Everyones reaction upon seeing the ring is the same..."It's beautiful!" I am thrilled with the quality of the stones and the craftsmanship of the setting. The customer service I received was superb as I had actually ordered two rings and returned one to assure I selected my favorite. My credit was handled promtly and they professionally walked me through the entire transaction. I would highly recommend that you give the Moissanite Co. The opportunity to provide you with a quality product.
My boyfriend (now fiancee) proposed to me two days ago with the stunning 1.25 ct Tiffany Solitaire! It is undecribable! Thank you Moissanite Co for not only making our dreams come true, but affordable as well! We will definitely be returning customers!
I recently got my fiance now wife a gorgeous three stone Moissanite ring. Before purchasing it, we asked tons of questions and had immediate responses from Chris who was always honest and patient. When we recieved the ring we were blown away! The stones are white and clear even on cloudy days. They have unbelievable sparkle, fire and brilliance. In the past few weeks My wife has recieved so many coments on her ring and no one says anything but oh my god. The sparkle! My wife has a similar three stone very high quality diamond ring and after comparing the two. She really likes the exceptional fire and warmth of the enhanced mossianite better than the very expensive diamond ring! You should see how people stare and ohh and ahh at the bling on her finger. I am a very very proud man to give my beautiful wife such a beautiful piece of jewelry. It is honestly the most beautiful high quality ring we could have imagined and completely in our budget. The matching eternity band is also gorgeous.( in fact we bought two and chris rush ordered the second one right before our wedding.) We could not be happier and highly reccomend this company for its excellent customer service and outstanding jewelry!
Answer: We are located in the USA. It would be made and shipped from the USA.
Answer: No telephone number, you have to send an email and it could take 24 hours to receive a response
Answer: Scam - they sell inferior products, their craftsmanship is of low quality. After you have made a purchase, you are left with no recourse if the item is not up to par, not as advertised, poor quality. The owner is rude and has no idea how to retain clients
We apologize for any disappointment you may have experienced with your ring. At MoissaniteCo.com, we always strive for excellence in both our products and customer service, and it concerns us when a customer is not completely satisfied.
Upon receiving your ring for evaluation, we observed notable wear, including significant scratches and damage to the band and prongs. This level of wear is uncommon for our jewelry. Over the years, we have crafted more than 50 variations of this ring style, and it is exceptionally rare for our customers to report loss of stones. This indicates that such wear is not typical for our products. Several of the prongs that held the missing stones were broken off and missing, while others sustained significant damage.
We understand that jewelry can be subject to varying degrees of use and care, leading to different wear patterns. Our commitment to quality led us to entirely remake the ring previously in 2021, ensuring that there were no hidden defects that could contribute to accelerated wear.
Recognizing that every customer has unique needs and preferences in jewelry, we believe that a more robust ring design might better suit your lifestyle. We respect that each individual wears their jewelry differently, a fact well-known within the jewelry industry.
In our effort to resolve this issue to your satisfaction, we offered a complimentary repair of the ring. If you would like to us up on our offer, please ship the ring to the address provided, and we can assist you further.