Moissanite Co has a rating of 4.73 stars from 12,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and shopping experience. Moissanite Co ranks 1st among Gems sites.
This company responds to reviews on average within 3 hours
I absolutely love my moissanite ring! Telling all my friends to get moissanite instead of diamonds for engagement rings and wedding bands. I also appreciate that MoissaniteCo has photos but also live videos of each of their products so you can really see what they look like in real life when choosing between products.
I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.
I absolutely love my moissanite ring! Telling all my friends to get moissanite instead of diamonds for engagement rings and wedding bands. I also appreciate that MoissaniteCo has photos but also live videos of each of their products so you can really see what they look like in real life when choosing between products.
Visiting again a few years after my last purchase and I noticed some items still do not have preview pics from multiple angles, and seems that the 3D preview function was also dropped. Otherwise fantastic experience!
Great products and options available to find exactly what I was looking for. The password reset got sent to my junk mail which slowed down the process a bit.
The rings we ordered for our daughters are so precious! It looks super awesome on them and I am very much satisfied!
Website was very easy to use. Would be great if we could select the earring components separately. Right now it's a big list of rings in different configurations.
The ring I bought for my wife looks impeccably amazing! Thanks a ton for delivering it before our anniversary! Happy customer!
Shopping was easy and the chat and email responses were quick and helpful!
Edit: after receiving the ring I noticed some scratches on the band. The band was polished well enough but there were clearly some scratch marks on the band that I will need to get buffed out before giving it to who I intend to wed.
I was so excited to receive my moissanite earrings, but was disappointed to find that the threaded backs I chose kept falling out. I wish I had gone for the locking backs instead. Despite this issue, the earrings are gorgeous and I love the affordable prices compared to other jewelry retailers. I am eager to explore more of the Moissanite Co. Collection, especially their wedding designs, as I recently lost my solitaire ring. I will definitely keep you updated on my future purchases.
I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.
The checkout process has a bad layout. The website is generally good until you get to the checkout screen. Just look at other checkouts like Amazon. Your process requires scrolling down to see all the page, when the font can be simply smaller.
Got a little confused on the search page as it said "round brilliant hearts and arrows" when they are two different cuttings. Got clarified via live chat thanks to Elizabeth!
The customization of the ring was smooth, and the ring turned out beautiful! Overall the communication was good however when sending it back to be resized they surprised me with a $50 resizing fee that was never disclosed anywhere prior.
Easy to order as always. Hopefully the chain color matches the pendant setting color. The chain choices don't make that clear.
I couldn't remember my own ring size, and customer service was able to look up the order from my fiancé to ensure I ordered the right band size! I also wanted the matching band as my engagement ring is a unique design (eng-156) and I wanted the band to be flush with the engagement ring. I did not see the band available for sale by itself, just as a set, but customer service provided me with a link to purchase the band individually. Top notch customer service!
I just wish there were more angles of photos! Also a filtering system to hunt for the perfect options (even something simple like filter by cut -- as in only show round or cushion, etc). Otherwise your product seems wonderful and I am super excited to see the ring.
I just wanted to give a shout-out to you and the crew for the awesome job! Big thanks for putting in the effort and delivering top-notch service. I'II definitely keep coming back and spread the word to my pals. Cheers!
Selecting Moissanite Co. To craft rings for my sister's wedding was the best decision ever. They created stunning rings that made her day onforgettable. Their craftmanship and attention to detail exceeded our expectations. Additionally, their prices are reasonable. Thank you for making her special day truly memorable!
Site was easy to navigate, shop and buy from. Smooth service and ordering. So far an extremely relaxed and pleasant experience! Can't wait to see it!
I'm in love with my ring! Seriously in love. I've never seen anything more beautiful in my life. Customer service was very good and they were very accommodating. They guaranteed my ring to arrive by the date I needed it which was a good amount of days before it was actually supposed to be ready. I got the overnight delivery and I got it by lunch time the next day and I live in Hawai'i. I'd recommend MoissanteCo to anyone looking for rings.
I am super excited to recieve my wedding ring. The customer service here has been absolutely amazing, always helpful.
The wedding band is absolutely gorgeous and matches perfectly with my fiancé's engagement ring. She is beyond excited to wear it!
Simple site to navigate and plenty of choices. My soon to be fiance will be very happy with the choice!
Elizabeth helped me at least 3 or 4 times over the last few weeks. I had lots of questions and she was always there to quickly give me a response and help out. Thanks a lot. Looking forward to the ring.
MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...
Hello Cameron, we are very sorry to learn of the damage to the ring. The reason it originally cracked on the side was because the band was bent in an oval shape. Accident protection was paid for with the order, and so our customer service reps provided steps for you to get it repaired through that service. That being said, we are really surprised by the picture included with your review. When you contacted us 3 days ago, it was just cracked on one side. We have included a link to your picture below. We don't know who/why additional damage was done to the ring in the meantime since you contacted us on the 12th.
Link to the picture
https://moissaniteco.kayako.com/media/url/uYIrrZjLDrAJN3oofdAze2I7kyNyapRy