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Moissanite Co

Overview

Moissanite Co has a rating of 4.9 stars from 4,574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,152 reviews
How would you rate Moissanite Co?
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DPayne B.
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Craig was helpful in ensuring that the earrings were correct as ordered once we discovered a different set of stones were used. He also was able to get a thicker post added to the earrings as I am on the phone a good amount of time at work. They are beautiful earrings.

Date of experience: October 10, 2018
Evelyn Y.
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Very reasonable prices for loose stones
February 28, 2018

Very reasonable prices for loose stones. The pad sapphire turned out to be a bit too orange rather than the reddish-pinkish-orange that I was looking for, but returning it was easy enough (no re-stocking fee for loose stones but you do need to pay for return shipping).

Date of experience: February 28, 2018
Colleen H.
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I will admit I was slightly nervous about ordering my wedding set from a website without seeing the rings in person first. However, I am completely happy with my rings. I LOVE them. They are so beautiful and look even more amazing in person.

Also, I did contact costumer service because I needed a different size and they were extremely helpful and pleasant to work with.

Date of experience: December 1, 2015
Bridget P.
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Chris was amazing!
November 22, 2015

Chris was amazing! He answered all my questions almost immediately! My ring is the most beautiful ring I have ever seen! I got my wedding band too and it looks great! I will be buying the band for him as well. I will also buy another band to go on the other side and some earings! This has been the greatest online purchase of my life!

Date of experience: November 22, 2015
Rene C.
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So many choices, I was able to build what I wanted
November 19, 2017

So many choices, I was able to build what I wanted. So anxious to see it in person! I was unhappy with the ring, the metal was way to frail looking for the size of the stones. I tried several times to explain what I wanted but the only way to communicate with is by email and chat, which several of my emails were not answered, the string of emails were disjointed so you could follow them in order. It seems like we are getting closer to an answer but the process has been a cumbersome long and aggravating.

Date of experience: November 19, 2017
Nichole H.
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We purchased my wedding band after I purchased my engagement ring. I spoke with customer service to make sure it would match. They sent pictures in a timely manor to make sure I approved and they were very easy to work with. I received the band and everything lined up great. This was our second purchase and it was just as good as the first. Thank you.

Date of experience: January 30, 2016
So C.
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It's been very pleasant experience to shop at Moissaniteco. Online chats have been so helpful, and emails from sales team have ben very helpful as well. They were very knowledgeable, and quick to answer my questions. I ordered the engagement ring and wedding band this time, but would love to get some earrings next time. Will recommend to friends and family.

Date of experience: July 30, 2018
Samantha H.
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One thing that has made a total difference in my shopping experience here is your Instagram account. I have LOVED seeing little videos of the rings to really get an idea of what these pieces look like in real life.

Date of experience: March 27, 2017
Daniel C.
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If you have any questions about ANYTHING, Chris at moissanite customer service is the go to person. So helpful, knowledgeable, professional, and honest about everything. Someone give this person a raise.

Date of experience: April 2, 2018
Christian H.
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I had a good conversation with a customer service rep to design a custom ring. I felt that he was knowledgeable and that my questions were answered well. The ring arrived on time and was as described. 10/10 buying experience, I will buy again.

Date of experience: August 28, 2018
Cameron C.
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Love love love shopping with Moissanite & Co; everything I have ordered and received has been impeccable and precisely what I'm expecting! I am absolutely delighted with my newest ring: the fit is absolutely perfect, everything about it is stunning. Thank you so much!

Date of experience: August 7, 2018
WED D.
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Gorgeous!
November 23, 2015

Gorgeous! My husband bought me the WED662 with a 1.5 CT center stone and it is amazing. I love it. I did lose a stone from the wedding band, but I'm sure that it was a result of my getting a prong snagged. I shipped it back for repair, expecting to pay for the service, but it was repaired and returned to me at no cost within a week. I live in Cold Lake, Alberta, and this kind of service is unheard of! I am very pleased with the rings, and look forward to my next purchase, (my husband has my wish list)

Date of experience: November 23, 2015
Alla J.
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Thank you Moissanite team (mainly Chris), for my 5.5 ct Moissanite ring! My daughter just got her spectacular ring & talked me in to this. I'm truly so happy with the exceptional customer service, that never sleeps. Really I got respond on my question from Chris at 12AM! Sure I will purchase from this site forever!
Will be happy to share all excitement as soon as I get my ring.
2 weeks later...
Ok, i got my ring and its looks exactly like was on website. I like this ring very much, but center stone was loose. Start shake after 2 weeks.
But i am happy with my ring!

Date of experience: January 16, 2017
Cherie T.
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Love the great selection of ring designs
March 23, 2017

Love the great selection of ring designs. It took a long time to pick one of the beautiful rings, but Love the one I ordered. In fact, I really like the arrangement of the web site, and how I can play with configurations of rings, stone size, stone type... it is so much fun to make a purchase. Totally enjoyable experience!

Received a beautiful ring set when scheduled. I am a Happy, Happy Camper

Many Thanks Moissanite Co!

Date of experience: March 23, 2017
sls B.
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I am really impressed with the gem I received
November 12, 2015

I am really impressed with the gem I received. It is sparkly and very clear. If you are looking for a very white stone, this one is not for you, it does have a greenish/yellowish tint, even more so than I was expecting (especially in my car and in the lighting at the jewelers where I had it set). Overall, I am happy with my purchase.

Date of experience: November 12, 2015
Kristen R.
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Every single encounter I've had with customer service has been wonderful. They are so helpful and efficient! I love my ring so much and I'm so happy to have found such a wonderful company! Thank you so much!

Date of experience: February 10, 2020
Harrison A.
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First time making a purchase
January 14, 2020

First time making a purchase. Seemed to have good reviews and the process was pretty simple so hopefully the process continues to go smoothly.
Update: Got it in time, looks wonderful. Very satisfied and hope it holds up.

Date of experience: January 14, 2020
Htoo W.
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I was iffy with purchasing online to begin with. When I reached out to customer service regarding timing and overall turn around time, I got a response from Craig. At first he sounded helpful, but when I questioned him more and asked for more clarification he was pushy. And that really put me off. (I was under no deadline to receive my order, I really just wanted to be certain of his words and what I should expect, from the time I purchase to the time I receive my order. After all, isn't trust one of the main trait/virtues a consumer value?)

All in all was a good experience.

Date of experience: April 17, 2017
stephenie K.
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I love this company
March 1, 2016

I love this company. I ordered my upgraded wedding ring from here, it was beyond our expectation, it is so stunning. My sister absolutely loved it, she as had her eye on the ring i just ordered. She is going to be so surprised to get this. The web site is easy to use. The pictures that you have are detailed, the staff is beyond accommodating. Very quick to answer question. Will order again very soon!

Date of experience: March 1, 2016
Rosa Q.
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Could not be happier with choosing a moissanite as my engagement ring. It sparkles like the rainbow! The quality and service from Moissanite Co is exceptional. Thank you and will be back to purchase the wedding ring soon.

Date of experience: August 27, 2016