Overview
Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.
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For people that find diamond prices offensive, moissanite is the way to go. You get the beauty of a high end diamond with out the price tag. I would recommend moissanite.com to anyone shopping for an engagement ring.
The ring came out really nice and she loved it. She has had dozens of compliments on it. It did take a week longer than expected, but that is ok. It came in a very nice wrapped package too. I will be shopping here again.
I have enjoyed shopping with Moissanite and Co. For about 5 years now. Your customer service (email and chat) and high quality and reasonable pricing makes you the best! Thank you. Sincerely, Katherine McKinney
I bounced around on about 6 different designs and the Sales Team answered all my questions. I didn't go with what I initially inquired about but I am looking forward to seeing my sale item when it arrives.
They have a great selection and plenty of information to answer my questions. Prices seem to be fair and better than many other sites. Though I have not received the items yet I feel confident that I will be very happy. Had to change items at my request, not due to any problems and was taken care of in a timely an effortless manner. Very happy overall at this time.
I have ordered 6 carat martini stud earrings, an eternity wedding band & a 3 stone ring. The quality and beauty of these pieces are breathtaking. I have turned my best friend onto your website & she ordered a beautiful halo ring. I'm no longer a diamond girl I'm loving my moissanite pieces from you and they are brighter and more beautiful than I could have ever imagined. I'm hooked!
Moissanite Co has the best customer service and amazing jewelry. I am always treated like a #1 and important customer. I will continue to buy my jewelry from them for many years to come. Thank you Moissanite Co staff! My custom ring came out gorgeous with impeccable quality.
Chris was extremely quick to respond to my email (even on a weekend) and helped guide me in the right direction after showing him some pictures of what I was looking for.
*Edit* Girl friend turned fiancée loves her new ring. We both could not be happier
I have been purchasing Moissanite co. Jewelry for 5 years. It's always smooth sailing with customer service are great. They respond back within a couple of hours with an answer. The jewelry is high quality and beautiful. Susan Brust
My experience so far has been great. I asked customer service a question and Chris got back to me in minutes. I am very thankful for his guidance and feedback.
Follow up: we couldn't be happier with the forever one. It is truly beautiful. I'd recommend (and have) Moissanite Co. To anyone. Thank you again.
Return customer and I would shop here again. After owning Moissanite pieces for over 20 years with no damage eternity band purchased with house brand broke a stone after less than 2 weeks. Customer service, repair and turn around time were excellent and the quality of the look of the stones are beautiful but I do question the hardness. On the repaired item, so far so good. On an unworn returned item there was a high restocking fee but it was no surprise - my fault for not inquiring about gram weight of item before I ordered. Differing opinions on what substantial weight is. In any event - good business to deal with. Fast and professional communication and I have found them to stand by their policies as stated. I will likely purchase from them again.
This is my 4th purchase from MoissaniteCo! They far exceed expectations when it comes to the quality of their jewelry! I always get compliments on all the pieces I've purchased and no one ever questions if I'm wearing a diamond or moissanite. Will be a loyal customer for a very long time! :)
Working with MoissaniteCo.com on my custom ring set was a pleasure! Prompt customer service responses and quick production/delivery time. Lovely and well made product. I will definitely be placing future orders!
Awesome experience! I really wanted a new wedding set for our anniversary and was nervous about an online purchase of a product I'd never seen. Customer service was incredible and worked with me to create the perfect ering. I've received many compliments on my Forever One, cushion H&A cut solitaire. Can't wait for future purchases!
Everyone at Moissanite Co. Has been very kind and very quick in responses! Being able to see a 360 degree image of the ring made our decision much easier as well. I certainly plan on purchasing from MoissaniteCo. Again.
Was easy to customize and place order, however, having to communicate with a sales rep via email was stretched out. Even though response time was within 24hrs, having my questions answered via a phone call or online chat would have reduced my "pre-order" time from 3 days to a few minutes. From a consumer perspective, I would feel much more comfortable communicating with a sales rep in real time, especially when dealing with purchases such as engagement rings. That being said, the quality of the responses was up to par and very smooth. So far, my experience has been good. The ring is absolutely stunning in person. We are both extremely happy with the final product and will most likely be returning customers down the line.
All of my orders from Moissaniteco have surpassed my expectations. The jewelry is outstanding, workmanship unsurpassed and customer service is incredible. I have dealt mostly with Chris and he has been very patient, answering all of my questions, as well as incredibly helpful. The most difficult part for me was finally making up my mind upon which to select among the myriad of choices and styles. I'm looking forward to purchasing another piece of jewelry in the very near future. Anyone who is on the fence about ordering online, rest assured you will not be disappointed. If it were possible to give them 10 stars, I would!
I bought my wife a pink mossanite and she loves it! Chris with customer service was surprise helpful when I got her ring size wrong and fix it right away! The whole process took faster than excepted! Thank you
I had done a lot of research before deciding to purchase a Moissanite wedding set to replace my diamond set I'd worn for 15 years. After some back & forth questions via email to customer service, I decided to take the plunge, despite having never seen a Moissanite in person. The whole process from placing my order to receiving my rings took about 2 weeks. When the rings came, I was blown away! I got a 1.5 ct Forever One center stone and it's stunning - perfectly clear and sparkles like nothing else! I've been wearing my set daily for four months now. I still find myself looking at it all of the time & get so many compliments on it. I'm definitely pleased with my decision to buy a Moissanite set and had a wonderful experience purchasing from Moissanite Co. I wouldn't hesitate to buy from them again.
Thanks for the great customer service! I appreciated the time Chris took to explain my available options. And when I needed to customize my order, he provided useful solutions. The rings arrived faster than the 10 business days it says on the website, and we live in Canada. The whole process was great, start to finish.
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- Las Vegas, NV, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members