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Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,164 reviews
How would you rate Moissanite Co?
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Zachary B.
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Being able to view the rings on the company's Instagram page was a great help in deciding what item to order.

Selection, Checkout, and ordering were all very straightforward.

Customer service was also very helpful in getting the ring here on time.

Most importantly, she said yes!

Date of experience: December 19, 2017
Montez M.
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It was easy to customize, and get an idea on how the rings would look after contacting Customer Service to verify some options. Also, my girlfriend (now-fiancee) was already a huge fan of Moissanite compared to diamonds (in price, and also how light shines more than diamonds) and she suggested this site in the first place.

Date of experience: October 21, 2020
Brandon S.
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I ordered my ring with regular shipping, and then changed my mind a few days after. They were able to accept the additional shipping fee after the fact, change my shipping option to expedite the order and overnight my ring so I would have it in time for me to propose on vacation. Amidst the commotion, they did charge the shipping fee twice, but when I pointed it out it was refunded with a message of apology within hours. Great service and I felt like I was dealing with real people. That said, I do wish there was an option for telephone customer service, instead of just online chat.

Date of experience: August 9, 2016
Bobsyouruncle J.
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Very good quality
August 1, 2016

Very good quality. Cannot tell it isn't a real diamond. My wife loves everything I have gotten her and gets complemented all the time on the size and clarity of the stone. We think its funny cause know one knows it isn't a real diamond. Thanks for everything, will be buying much more in the future.

Date of experience: August 1, 2016
Lynn E.
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I have purchased many items from this company and have been delighted with everything. I wear my jewelry and get so many compliments! I have been completely happy dealing with anything in customer service. They are first rate, considerate, friendly, and knowledgeable. I would not deal with any other company. I stopped buying diamonds about ten years ago because of the company. I own too many pieces to mention, but all are terrific!

Date of experience: January 29, 2016
anon X.
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Overall I'm happy with my purchase
April 8, 2016

Overall I'm happy with my purchase. The fiancee loves the ring and the fact that I didn't shell out a ton of money on a diamond. Moissanite looks just as nice as diamond, so you don't even have to tell people it's not diamond if you don't want to. It would be nice to see real pictures of the rings before purchasing, not what appears to be stock, computer-generated photos on the product page, but ultimately I liked the end product.

Date of experience: April 8, 2016
Louise W.
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Loved the range
February 27, 2016

Loved the range

I had to return my ring and switch it for a different one, and it was completely hassle free.

That being said I think they could make it a bit easier, just process wise, but they were great and supportive - I will definitely buy more from them

Date of experience: February 27, 2016
A S.
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The ordering process was seamless
August 14, 2016

The ordering process was seamless. The item shipped out within the specified time and arrived packaged appropriately. I was amazed at how beautiful the earrings were. They were of very great value and still sparkle like the day I first received them. I'm a happy customer who will be back in the future.

Date of experience: August 14, 2016
Danielle X.
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I have ordered all my moissanite from moissanite.co over the years and I get TONS of compliments on my studs and pendants. Stone are very consistent, very sparkly and jewelry is quality made. Customer service has been great- my custom made engagement band they did for me is amazing and is holding up beautifully with daily wear- I am very happy!

Date of experience: November 20, 2015
Jessie F.
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I asked a customer service rep opinions regarding size of stone and various settings. This was very helpful and the person listened to my preferences and seemed to answer honestly by telling me that a double prong setting would not look as nice on a smaller stone.
My experience was great and I am loving my ring and get many compliments

Date of experience: June 27, 2016
Mike N.
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I have been in love with Moissanite since the 1990's. My first piece was a 7.5 round brilliant cut. I was lost to it right then. Once I started reading more abut it and seeing it on different sites, I started building my collection. I have purchased some pieces from JTV, but I really enjoy purchasing it through Moissanite.com. Very pleased with the service and product. Thank you.

Date of experience: November 16, 2015
Kim H.
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Customer service has been helpful
December 3, 2019

Customer service has been helpful. Website is well designed. I received the order quickly. The ring was beautiful but the stone set too high for me. I returned it and they credited my account promptly. I will definitely buy again for the company.

Date of experience: December 3, 2019
D D.
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Good product, fair price
March 3, 2016

Good product, fair price. I did experience stones falling out of the mount (it happened three times). Albeit annoying and disappointing, they did replace the stones. I tried to contact someone by phone, but it appears all their business is conducted by e-mail.

Date of experience: March 3, 2016
David H.
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Best place to build a beautiful moissanite ring!
January 24, 2017

Best place to build a beautiful moissanite ring! So many rings to choose from and great versatility to make it special! The ring came in better than expected! Truly more brilliance than a diamond! Best selection of moissanite rings! Great site! It's been around for a long time, since I looked at moissanite rings a few years ago... selected a few ring designs... and they were still in my account when I came back to actually buy a moissanite ring in December 2016! My wife keeps telling me everyday how much she loves her ring!

Date of experience: January 24, 2017
Kelsey D.
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I love my engagement ring from Moissanite&Co, and just came back to purchase my wedding band! Both Chris and Katrina were super responsive when helping me create a semi-eternity band from a regular catalogue item. I'll come back for any future jewelry needs!

Date of experience: August 12, 2018
Susie W.
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The customer service was wonderful
March 3, 2016

The customer service was wonderful. All our questions were answered in a timely manner regarding a custom ring. The Moissanite stone was just beautiful! The workmanship of the metal is excellent quality. My ring exceeded our expectations. The shipping was fast for a special order/custom ring, 3 weeks. I recommend purchasing from this company. You won't be disappointed.

Date of experience: March 3, 2016
Shane N.
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I ordered a pendant with chain for my wife for Christmas. The only issue I had was there was no chain that came with the pendant. I contacted customer support. They responded very quickly and had the chain delivered within 2 days of the report. My wife loves her gift and wears it daily. I will continue buying Moissanite vs diamonds not just because it's more affordable. It's peace of mind knowing no one was exploited in the making of the jewelry and can support a company based in the US.
Now, my wife wants a forever ring! I know right where I'll go to get it! :)

Date of experience: April 20, 2016
Stephen N.
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She loved the ring and said yes!
November 6, 2015

She loved the ring and said yes! It is beautiful and she gets compliments constantly. Thanks to Moissanite & Co for rushing its creation and making the shipping happen immediately. Actually arrived a day early!

Date of experience: November 6, 2015
Bruce Z.
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The engagement ring I purchased from you a while back was so beautiful that I did not hesitate to order a set of earrings to match! They arrived in the time frame promised and they are beautiful. She loves them! Shopping here is an easy & wonderful experience especially with the trust & confidence I have in you.

Date of experience: September 25, 2017
Jay D.
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I appreciate the explanation on the weights of the earrings. And putting a size beside the carrot weight is very helpful.

And thank you for how fast I received these. I was able to give these to my wife for our anniversary because of your quick turn around. She has a metal allergy and platinum is one of the few metals that don't irritate her skin. And now she's got beautiful matching earrings to her engagement ring that doesn't irritate her ears.

Date of experience: May 24, 2020