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Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,164 reviews
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SHANSHAN M.
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Live chat response very fast
May 21, 2017

Live chat response very fast. Order and payment very smooth. I am a buyer from Singapore. I received my ring only three days once it ship out from US. I was very surprised, the ring looks so beautiful. Best selection of beautiful Moissanite rings online. Fantastic! Thank you.

Date of experience: May 21, 2017
Quynh C.
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Website is easy to navigate
April 12, 2018

Website is easy to navigate. Pictures are great. I love that you can find some of the rings on their youtube channel... some look much better than the picture.

After I placed my order there was an issue with my ring. They had to remake it due to quality control issues. The ring was quickly remade and shipped overnight to me. I love my ring! I've gotten lots of compliments.

Date of experience: April 12, 2018
Lawrence W.
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Shopping experience has been great thus far, only complaints that I have is; over the 7 year period of owning my rings and wearing it every day I had two repairs done for stones falling out and chipping. Now I only wear it when going out to dinner! Kind of afraid to wear it casually due to stones falling out. Please for future find a better solution with stone placement and hold.

Date of experience: October 12, 2020
Cindy D.
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I have been wanting to order a new set of wedding rings for a long time. There are so many great choices to choose from on this site it really hard to narrow it down to my most favorite. Site is easy to use. Love the way they have the ring selections broke down in stone shape.

Date of experience: December 29, 2019
Naomi J.
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Great selection, but your website is difficult to navigate with no filters/sort options. I have visited your site many times but gave up because it took too long to try to find and compare similar products.

Date of experience: January 6, 2020
Ryan P.
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My wife found her engagement ring and wedding band at Moissanite Co. She regularly gets compliments on the luxurious look, and she is pleased with the quality. As for me, I'm happy that she got a ring she loves at a fraction of the price I was expecting to pay, without having to sacrifice shine or strength.

Date of experience: January 22, 2016
Sudders R.
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Second purchase from Moissanite now
August 8, 2016

Second purchase from Moissanite now. First was the engagement ring and second is the wedding ring. Both perfect for my wife as she doesn't like diamonds due to ethical reasons therefore this was a fantastic replacement.

Date of experience: August 8, 2016
Georgia
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Love my new rings
November 12, 2022

Gorgeous rings! Both made flawlessly! Wonderful customer service! Wasn't my first purchase and definitely wont be my last.

Date of experience: November 12, 2022
Anna B.
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I bought my ring to replace the diamond engagement ring I unfortunately lost, and I added a pair of stud earrings to match. When I opened the box and put the ring on my finger I instantly knew I made the right choice. Those bright white, radiant gems...this ring is even more beautiful than I had even imagined. The ring fits perfectly - sizing is accurate. I am beyond thrilled, and I've received so many compliments. I am absolutely loving the earrings too - they match any attire - casual, evening or professional. For anyone out there who already has a ring, definitely consider a pair of studs - for yourself or as a gift for someone special.

Date of experience: October 18, 2018
Barrett N.
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Your web site is pretty old-school, but functional. I didn't receive updates during the production phase, which lasted a few days more than I wanted. It was also not clear that I could have upgraded to Forever Brilliant, which I would have liked to.

Date of experience: March 16, 2016
M a.
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Great online experience!
September 30, 2016

Great online experience! We loved being able to shop, save our selections, and compare. We took our time and examined all of the features and differences closely. When we made our selection, we were a little surprised that other than an email confirmation, there was no specific confirmation about the details, sizing, choice. It seems like with such a high dollar purchase, and being custom-made, it might be nice to have a "is this correct" email or call. But, it turned out perfect! The sizing runs a little big, so I ordered down about half-of-a-size, and it was perfect! The shine is stunning. My ring catches the light so remarkably. It only took about a day before someone commented on it. I still cannot believe I have such a beautiful diamond ring, for such an amazing price, with such durability. Awesome!

Date of experience: September 30, 2016
Austin H.
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Affordable, pretty
November 27, 2017

Affordable, pretty. The finishing on the jewelry was mediocre and smaller areas on the band were pitted and uneven. The shipping process took several days longer to ship than the estimate stated. The ring box was nice, but had a made in china sticker on the bottom that could've been removed for a more premium appearance, and overall it was mediocre in minor details but still was worth the cost.

Work on the details! They matter.

Also the website could use some work, would have liked more angles for pictures.

Date of experience: November 27, 2017
Aaron O.
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There really isn't anything I would change in my process. Everything ran smoothly and came quickly. Maybe more communication as to when the ring was finished and that it was getting shipped but beyond that it was a great experience.

Date of experience: November 12, 2018
Will S.
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Incredible experience and awesome end product
October 2, 2018

Incredible experience and awesome end product. Chris and Craig are both patient and provided amazing customer service even after 37 emails back and forth! Would gladly recommend this company to others.

Date of experience: October 2, 2018
Nickolas P.
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You guys are great!
January 8, 2016

You guys are great! A little more transparency during the building/preparing/shipping phase would be very much appreciated. There is so much speculation about what the internal codes for the status mean!

Date of experience: January 8, 2016
Kurt H.
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I love moissanite co!
November 14, 2015

I love moissanite co! I used them for not only my wife's engagement ring but her wedding band too. And they were so flexible and so helpful. The rings arrives in a very timely manner and were amazing. Highly recommend.

Date of experience: November 14, 2015
Shelly H.
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I've bought several pieces of jewelry from here and the shopping experience is excellent, the customer service is prompt and whenever I submit a question I will usually get a response within 24 hours and I really appreciate that. The shipping time is awesome, and when you have paid for overnight shipping they make sure you receive it on-time. I am really satisfied with their products and services, and I plan on buying some more jewelry from them.

Date of experience: January 27, 2016
EC X.
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I wanted to give my wife a ring that I was assured had the clarity, quality and look that she deserved. Like others, while diamonds are traditional, they have become more of a symbol of one person trying to outdo the next and "show off". We're not into that. Plus, with Moissanite, we are assured of the stone being "conflict free". The ring and stone were exactly what she wanted and loves wearing it.
The whole process from beginning to end was super smooth and we received exactly what we wanted. 5 stars all around!

Date of experience: June 19, 2019
ALBau M.
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The site is very well set up for people like me who like to meticulously research our purchases. The wealth of information on this site both legitimizes the company (in my mind) and helped immensely when it came to choosing size and setting. I've now received my stone and it's indistinguishable from the mined diamond in my engagement ring.

Date of experience: December 30, 2017
Matt H.
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She loved the earrings, but being limited to shipping via FedEx is a major pain in my area - they only deliver from 8-4 (when normal people work!) and would only let me hold the shipment at a shipping center - which is a 2 hour drive for me.

Date of experience: February 22, 2017