I ordered several dressed on Modlily. They didn't even ship the right dresses to me, and wouldn't let me send them back to exchange. I requested a refund, they said they would give it to me if I closed the ticket. I closed the ticket and never saw my refund. I started another ticket to again request the refund, and now they're refusing to give it to me. I think they count on people not checking to see if a refund came through, because I don't think they ever had any intention of actually issuing it. I have been communicating about this very simple issue for over 2.5 months, and it still hasn't been resolved.
This company is dishonest and does not give the customer what they bought. Not even the same items. They keep money that is rightfully a customer's, and I honestly think they should be legally pursued. This is not only poor business practice, but is actually illegal. They're taking money for goods and services that they are not rendering.
NEVER SHOP AT MODLILY! YOU WILL REGRET IT!

Absolutely appalling product. Not like the picture, cheap material, bad sizing, stitching not straight, where do I end? Poor customer service, although they did respond quickly they would not offer a refund because of faulty item. Offered me 20% if I paid to send it back. Argued for days but ended up telling them to stick it! Trading standards cannot do anything as the company is in China. Do not shop with this site and please check details more carefully if you find something that is a bargain price elsewhere as there are a lot about! Below is a picture of the dress from the site and the one I actually received.

The quality of the items I brought were NOT as listed on the site. Ordered sizes too big to be safe and they were SUPER small, the items fit like a small to a medium. So got on the site opened a ticket were I was treated like $#*!. Basically you either send back the items or expect their version of a refund, which will not even sneeze on what you pay. After me turning down a $10 refund for me 65$ item purchase, I offered to send the items back. The rep INSISTED on me NOT sending anything because I have to pAy to have it sent back. Asked to speak to a manager or supervisor SEVERAL TIMES, NOTHING! Took my action to chat, never even acknowledged me, just held the chat. NEXT I WENT TO THE FB page, where the "person" sent me the details of refund. NEVER GUVING THIS COMPANY ANY TIME, MONEY, OR EFFORT.

I wish I had known about this site before I ordered. All the reviews on their site were high ratings... hummmm. I had ordered 2 items from this company.One was out of stock, but they still charged my credit card, and told me I can't get a refund, that I will need to order something else. The item I did get looks nothing like the picture. Very cheaply made, some of the seams weren't even finished off. Emailed them, telling I want a refund on BOTH items. No response.

I bought a sweatsuit from this site, it was ok, i got compliments, but i ordered this cute tribal print dress for the summer couldn't wait to wear it with some sandals... when i got it... its the cheapest material you have ever seen, it looks like someone just copied the pic and attempted to make it. Its so cheap looking, designs don't even match the picture, i cant get in touch with customer service. That will be the last time i order from them. I saw a lot of positive reviews from others i think thats a scam as well.

Being told to 'wait more patiently' from anyone in the customer service industry is THE worst possible way to respond to a complaint.
I ended up waiting over 2 months for a dress - which never came - and didn't have a working tracking order, in fact it told me my package was untraceable, or non-existent. The poor english-spoken customer service team then continually respond to my emails with 'your package is on it's way, please wait more patiently.' They ignored my request for a refund 3 times even when I threatened to get trading standards involved.

Hands down the worst customer service I have ever encountered. I would strongly advise anyone who is shopping with them in the future to IGNORE their low pricing and shop somewhere where their reviews are above 2 stars. Abysmal!