From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
I want to help save others from what has happened to me! This company is a SCAM! First of all, the items look NOTHING like the photos, the sizing is not true to size, and the clothes had a horrible, horrible smell! One of the bathing suits looked worn! I contacted them the next day via "ticket" that you have to submit, asking for the proper return address. Their website says "14 day return policy", NOT true. They will NOT provide the address! They told me "the cost to ship it back is not worth it for you, right? Maybe sell online, or give as a gift". This was after I even sent them photos of the merchandise per their request! Going on 10 days with the open ticket, and now I'm just being ignored. I spent over $100, and now going through a dispute with my bank. DO NOT ORDER FROM THIS COMPANY! They should be reported, and not allowed to do business with the USA. I wish I could give a negative star...
Ordered an item and paid for expedited shipping(2-5 days). It has been 4 days and the item hasn't shipped and no telephone number to talk to a live person. On-line chat service is only an email and not live chat. False advertisement!
I just ordered with company a couple of days ago. Still havent recieved a tracking or order number through my email. I didnt know at time of order that the sizes run very small. I already know I'm screwed with the sizes I ordered. I also used their other company Rosewholesale to order, not knowing it was same company with a different name. I dont use my credit card on any online sites to purchase with. Paypal is free and I encourage anyone to use them to pay through. I did and already see I might have to file a dispute to recoup my money. Paypal will get your money back sooner or later. After reading reviews I will never shop with these 2 sites again. Modlily or Rosewholesale
I ordered a dress for a important formal engagement with my husband. I ordered 4 weeks prior to and I have yet to receive the item. The site stated that I would get a tracking number between 1-3 business days since I ordered priority and it took 2 weeks for a tracking number. I will NEVER order from this site again!
Have ordered from this company, haven't received my order upto now, it has beetroot month now, money wasn't refunded replying to my email that the items were already delivered, but am warning anyone trying to buy from this online $#*!, get you assume off this things, it's just the same clothes they sell here and also in this shopping online from China called chicme, they disappeared with my money, $168.00, last November 2015 and I will never ever advice no one to order from here or chicme.com, they will get your money and deliver nothing.
In posting my reviews concerning Rosewe.com. I have come across another apparel advertising display where the apparel is identical most of it as well as the display of models. I also noticed that the copyrights are identical and believe that it is possible that rosewe.com and Modlily.com are the same company. Buyer beware!
I placed an order in December, and have yet to received it. I needed it for the 20th of February, Ive emailed and called and still no respond. To everyone who has ordered and are not satisfied, please file a complaint with Better Business Bureau. This doesn't make any since. Lesson learned for me.
I ordered 2 jumpsuits and a T-shirt and all 3 items were Great quaity. I ordered them Friday 1/29/2016 and received them today and posted them on Facebook. Only spent $68 I'm going to Slay in Vegas :) Lol
I'm a us size 14, I ordered a black jumper in XXL which the size chart said was a u. S size 16, then I took almost a month to receive it. When I tried it on it was more like a us size 10... I couldn't even get it on, when I sent an email to modlilly to try and get a refund they sent me a 20% off coupon and never responded again. I will never purchase from them ever again and I'll be writing Many bad reviews. Screw your 20% off coupon
I knew this was shipping from China, so I ordered an XL even though I am an American barely medium. Guess what? I couldn't even get it over my boobs without hearing the thread pop. I waited over 10 weeks to get it, paid 14 bucks for it, and cannot return it because NO ONE WILL RESPOND TO ME!
If you are a very small Asian women, then these clothes may fit. If you live in China then you might be able to return. BUT, if you are from Europe or North America... save your money! Extremely small fitting, bad quality (a mean not even sewn properly). If you want to return they tell you no cuz the postage isn't worth it. You will be stuck with something that doesn't fit and looks like it was made in Grade 6 Home Economics Class. Beware! They are a poor quality China company but you don't find that out until they have your money.
Ordered a dress, using their size chart, XL which should be a UK 14-16, it won't fit my size 10 daughter. At the same time I ordered a hoody,, it's coming apart at the seams, badly made. I refuse to pay expensive postage to China, and get a partial refund, when items are not as described. They have offered me $12, as I had to pay in dollars, the order cost me $50. I've put it into dispute with PayPal. Watch this space!
Update... PayPal gave me a full refund
The clothes look good online but then when you get then theirs strange hanging from them the customer service ignore your emails & when there supposed to refund you & you tell them that you did not receive it they just start not writting you back is just a mess & I will not purchase anything else for them ever again & I wouldn't advise anyone else to either Thank you
I purchase a red jumpsuit and a cream tribal print dress from this company. The items are no where near the picture. The stitching is horrible and offset, threads are hanging and fabric not as noted in description. DO NOT ORDER FROM THIS PLACE!
Placed an order December 1st and was told it would come in right before christmas. Never happened at all still waiting and a few days later my credit card numbers where stolen my bank said someone tried to take over $2000 from my account. Watch your credit card information guys there just like any asian website a fraud.
I ordered 2 dresses and for the most part they were what I wanted. The only issue was the material was not what I expected however, I've had them for a year and they have lasted so this site is worth trying.
Cheap, poor quality, not like picture, sizes not American fits, stains in garments? Stitching zigzag and they trying not to give me 100% refund after I had to pay another $38 to ship stuff back to China. Offered 60-70% if I sent all product back. Did I mention it was sent back in a week of receipt and they have a 30 day policy. Who do I need to report them to? Should not be able to do business in US. I am reporting to BBH.
Note to self: never buy anything off dodgy online websites before reading the reviews. At least I got sent my dress, about 3 months later. However it was absolutely nothing like it showed on the picture. If I could post a picture to show I would. What a joke
Help, I've just ordered a dress without reading reviews, have I got sucker tattooed on my forehead?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members