Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
I bought a sweatsuit from this site, it was ok, i got compliments, but i ordered this cute tribal print dress for the summer couldn't wait to wear it with some sandals... when i got it... its the cheapest material you have ever seen, it looks like someone just copied the pic and attempted to make it. Its so cheap looking, designs don't even match the picture, i cant get in touch with customer service. That will be the last time i order from them. I saw a lot of positive reviews from others i think thats a scam as well.
Dresses are cheap, fit horribly. Cannot contact anyone to get a "return authorization" to send these back. Never again. Stay away.
Being told to 'wait more patiently' from anyone in the customer service industry is THE worst possible way to respond to a complaint.
I ended up waiting over 2 months for a dress - which never came - and didn't have a working tracking order, in fact it told me my package was untraceable, or non-existent. The poor english-spoken customer service team then continually respond to my emails with 'your package is on it's way, please wait more patiently.' They ignored my request for a refund 3 times even when I threatened to get trading standards involved.
Hands down the worst customer service I have ever encountered. I would strongly advise anyone who is shopping with them in the future to IGNORE their low pricing and shop somewhere where their reviews are above 2 stars. Abysmal!
I ordered a dress and it looked like they took fabric and cut it to look like the dress I was supposed to get a slapped ribbon on there for the straps. It look nothing like the dress I order this website is a complete scam. They told me if I wanted my money back I would have to pay to ship or back to them then I can get my money back please do not order from this website they are a complete scam and are showing false advertisement they do not sent you what is in the picture what so ever
I was so excited and got so disappointed! Please do not waste your money.! The material is very thin and of poor Quality! DO NOT ORDER THE CAMOUFLAGE SET UNLESS YOU ARE A 00! MY 5 YR OLD NIECE COULD NOT FIT IT AND IT WAS A X- LARGE! It comes SHANGHAI, SHANGHAI AND TOOK FOREVER TO RECEIVE IT! ANOTHER THING IF YOU TRY TO CALL ALL # Are DISCONNECTED! MODLILY IS A TOTAL SCAM!
I ordered a swim suit and a necklace from this company. When the swimsuit came, it was NOT the swim suit that I ordered. It was a different swimsuit. They are telling me I have two options.
A: keep the swimsuit they sent me that I didn't order and pay 70% of the cost of the swimsuit that I didn't want in the first place. (because you offered me a 30% refund.)
B: pay return shipping to send back the order, which will cost me probably around $10, and get a refund of $16.66 (The cost of the swimsuit) (which would leave me paying over 50% of the cost of the swimsuit that I didn't order.)
I got screwed. I do not think I should have to pay return shipping on a swimsuit that I didn't order. This is THEIR fault, not mine. This place is ridiculous. I will NEVER order from them again and I urge you all to keep your hard earned money!
Ordered a Body con dress and it came it fit and it only took about 10 days from order to receive
I ordered a dress for a semi formal event, getting closer and closer to the event and finally arrived, when i got it, it looked nothing like the pictures, you could even tell it was a different fabric and the top was see through and the pattern was different, complete scam, never buy from there
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.