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ModlilyReviews 8,318

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
819
value
469
shipping
480
returns
385
quality
450
This company does not typically respond to reviews
Florida
2 reviews
13 helpful votes
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DONT BUY FROM THIS SITE
November 5, 2015

I bought a sweatsuit from this site, it was ok, i got compliments, but i ordered this cute tribal print dress for the summer couldn't wait to wear it with some sandals... when i got it... its the cheapest material you have ever seen, it looks like someone just copied the pic and attempted to make it. Its so cheap looking, designs don't even match the picture, i cant get in touch with customer service. That will be the last time i order from them. I saw a lot of positive reviews from others i think thats a scam as well.

Date of experience: November 5, 2015
New York
1 review
5 helpful votes
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Just wasted my money
October 24, 2015

Dresses are cheap, fit horribly. Cannot contact anyone to get a "return authorization" to send these back. Never again. Stay away.

Date of experience: October 24, 2015
Guernsey
1 review
3 helpful votes
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Being told to 'wait more patiently' from anyone in the customer service industry is THE worst possible way to respond to a complaint.
I ended up waiting over 2 months for a dress - which never came - and didn't have a working tracking order, in fact it told me my package was untraceable, or non-existent. The poor english-spoken customer service team then continually respond to my emails with 'your package is on it's way, please wait more patiently.' They ignored my request for a refund 3 times even when I threatened to get trading standards involved.

Hands down the worst customer service I have ever encountered. I would strongly advise anyone who is shopping with them in the future to IGNORE their low pricing and shop somewhere where their reviews are above 2 stars. Abysmal!

Date of experience: October 17, 2015
Massachusetts
1 review
5 helpful votes
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I ordered a dress and it looked like they took fabric and cut it to look like the dress I was supposed to get a slapped ribbon on there for the straps. It look nothing like the dress I order this website is a complete scam. They told me if I wanted my money back I would have to pay to ship or back to them then I can get my money back please do not order from this website they are a complete scam and are showing false advertisement they do not sent you what is in the picture what so ever

Date of experience: October 13, 2015
Texas
1 review
8 helpful votes
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I was so excited and got so disappointed! Please do not waste your money.! The material is very thin and of poor Quality! DO NOT ORDER THE CAMOUFLAGE SET UNLESS YOU ARE A 00! MY 5 YR OLD NIECE COULD NOT FIT IT AND IT WAS A X- LARGE! It comes SHANGHAI, SHANGHAI AND TOOK FOREVER TO RECEIVE IT! ANOTHER THING IF YOU TRY TO CALL ALL # Are DISCONNECTED! MODLILY IS A TOTAL SCAM!

Date of experience: October 1, 2015
Missouri
2 reviews
10 helpful votes
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I ordered a swim suit and a necklace from this company. When the swimsuit came, it was NOT the swim suit that I ordered. It was a different swimsuit. They are telling me I have two options.

A: keep the swimsuit they sent me that I didn't order and pay 70% of the cost of the swimsuit that I didn't want in the first place. (because you offered me a 30% refund.)

B: pay return shipping to send back the order, which will cost me probably around $10, and get a refund of $16.66 (The cost of the swimsuit) (which would leave me paying over 50% of the cost of the swimsuit that I didn't order.)

I got screwed. I do not think I should have to pay return shipping on a swimsuit that I didn't order. This is THEIR fault, not mine. This place is ridiculous. I will NEVER order from them again and I urge you all to keep your hard earned money!

Date of experience: September 9, 2015
Missouri
7 reviews
38 helpful votes
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Had a good experience
August 28, 2015

Ordered a Body con dress and it came it fit and it only took about 10 days from order to receive

Date of experience: August 28, 2015
Massachusetts
2 reviews
4 helpful votes
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I ordered a dress for a semi formal event, getting closer and closer to the event and finally arrived, when i got it, it looked nothing like the pictures, you could even tell it was a different fabric and the top was see through and the pattern was different, complete scam, never buy from there

Date of experience: August 20, 2015