Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
Never order from this company. Weeks later I still don't have what I ordered and they won't return my messages or answer the complaints I ahve filed. Thank goodness I used Paypal to order it. They usually come thru in times like this.
Will I receive my swimsuit in time to put my summer clothes up for the winter?
Hi LeLe,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Dont order from this company... PERIOD... the service is terrible... sizes dont match your actual size... how do they not have a customer service telephone number? I wish i would have researched this company better before purchasing. There clothes on the website look great--but its a set up for the cheapest looking clothes you will ever see!
Hi Tailor,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
I wish I could give no stars, I ordered a jumpsuit from them, OMG! PAPER THIN, CHEAP A$$ material couldn't believe it. I'm wearing the jumpsuit at night for my pajamas that's how thin it is. YOU GET WHAT YOU PAY FOR TRULY!, ESPECIALLY COMING FROM CHINA. I WOULD NEVER ORDER FROM THEM AGAIN, THANK GOD I ONLY PAID $ 22. I WROTE A REVIEW ON THE JUMPSUIT ON THEIR WEBSITE BUT THERE PUNK A$$, WONT POST IT. I KNOW DAMN WELL ALL THOSE 5 STAR REVIEWS ARE FAKE
Hi
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I ordered my blue jean jumper and I haven't received it nor can I even login on the site anymore $#*!ing frauds... scam artist
Hi LaTossah,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Their customer service is horrible. I order 2 swimsuits, after 2 weeks I emailed them & they said they are still waiting for the suits to arrive to their warehouse. I asked them to immediately cancel the order. They ignored my request twice. About 10 days after my request to cancel they shipped it. I asked them to send me a return label since I clearly asked them twice to cancel the order, they wouldn't. Beware! Don't trust them!
Hi
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
I ordered from this site and the item size was not right and I went off of what they said for US. The dress was paper thin and sheer which was to be a sundress. When I requested to return it they said they would give me 20% back and to keep the merchandise. I said ok than they never gave it to me so I requested a refund through PayPal they agreed to issue refund however I had to pay for shipping. The clothes were 67.00 and the return shipping was 89.00. Did not make any sense. Poor service. Worse experience ever! Don't do it! Don't do it! It gets a 1 because I can't give it a zero.
Hi Shaunta,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I was DEFINATELY expecting the worst after reading the reviews and what some friends had told me from their experience ordering from rosegal and modlily. I loved the black crochet-like one piece they were advertising on Facebook so much though that I went for it and ordered it ($22 loss wasn't gonna be the end of the world if it was awful). First off after reading how long some orders took I was shocked when it came in ten days! From China, not too shabby! Secondly I already had been told the sizes run smalllllll, I'm petite (5,4") but very large in the chest (DDD34), so I said better safe than sorry and got an XL. It's fits nearly perfect, the chest area still is pretty small, some boob spillage, but nothing too much. It is nicely made and cut. Very comfortable. I would just recommend to buy a size or two up!
I ordered middle of February it arrived today.
Absolute rubbish. The material is so cheap. And obviously will not wash well or last long. One item is NOTHING like the picture. Another item is supposed to be extra large it's more like a small.
I would tell anyone NOT to order from this site. Just Cheap Crap.
I ordered a swimsuit from this site a month ago and it still isn't showing as shipped! I have urged shipping a bazillion times and still nothing has changed! I'm almost positive this is a scam site! Don't waste your time or money!
The pictures and display are BBM nothing of what you get! The product took a month to get here and was complete garbage. I feel lime i bout the lowest of the low sweatshop dress ever. Nothing like it is described and looks.
I ordered from Modlilly on 3/16/16 paid for expedited shipping received a confirmation email that my order shipped still haven't received my order and today is 3/28/16 there's no way to get through to the company all I need is a refund! This company should be reported and not allowed to take customers money!
They did not even deserve a 1 star but of course there was nothing lower. I ordered two swimsuits from this company (Modlily) that looked very sexy in the pictures. When I received them about 3 weeks later, the one swimsuit that has cutouts all over it and did not cover my breasts although the cut is a little lower on the model to make sure her breasts are covered. So that was the first thing (the swimsuit was a complete different cut). Now my second swimsuit is a tie up in the front, from the looks of their picture. When I got it, they sent two strings with the swimsuit and absolutely no instructions on how to lace it up. After contacting them back and forth with regards to how to return the items and get my money back. They send this message: "We are so sorry that our products fails to meet your satisfaction and you can return it back. But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time. As for the one you received, you really cannot wear them, we suggests giving others as a gift or selling them on line. You will sell them at good price. Thank you. How about we send you some compensation in your user center, you can use it next time. Pls advise. "
Please note this is their grammar/spelling, I typed exactly what they wrote.
This company is a scam and I am pursing a consumer lawsuit against them.
If I could give no stars I would! Quality terrible cheap and nasty, they lied for 2 weeks as to my order did not dispatch as item our of stock told me it had been dispatched when I asked for a refund, finally dispatched after constant messages to cancel order, now they want me to pay return postage and 40% order value for an order that is 4 weeks late and I asked to cancel! Lying cheating Scum, do yourself a favour and do not use them
I want My Money back. It"s different... low Quality
I ordered a size extra large. I receive a 5 petite extra small. I'm furious right now. I think i will want my money back.
So I placed a order March 4. Today is March 29th and I just received my package today. I was a very angry person because how long this took and they actually display that it ships in 24 and it doesn't. I submitted several tickets and kept gets emails with bogus $#*! tracking numbers. But overall the material definitely runs very small and is a cheap. Haven't tired on any if the items yet but I guess I'll get my one wear out of them if my $#*! fits into the bottoms of the bathing suits
Don't do it... It's not a good website to order from honestly
Worst company ever! I ordered and paid in January with express shipping it is now match and I still don't have my refund that I argued about receiving for over a month. They are a scam fraud company with false advertising. This company should have a class action lawsuit for all the people they have screwed over.
I would never order from them again even though I did get all my items 3 maxi dresses and 2 swimsuits and they all fit and looks like the pictures. I'll admit the material is cheap though, they'll probably fall apart after I wash them one time. Smh. Reason I won't order from them anymore is because the company is in China and it did take 3 to 4 weeks to get my stuff after putting in several tickets for a refund and can never talk to a live person on the phone. That's bad business to me and I really learned my lesson.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Hi Joy,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?