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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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Thanks to all of you who gave reviews. I was about to order about 5 items from them. So glad you all made me see the truth BEFORE I ordered. Thanks, again.
Horrible customer service. Orders take forever to arrive, and the quality of the products is very poor.
Trying to get my refund through PayPal. I do not believe that this company has any intention of refunding me.
Hey, Modlily, you truly suck. I will happily spread the word about your terrible company.
Its took 3 months to get my order and at the end i get it wet and stink amd i had to put it in the garbage.
They said that they will make me refund 20for something i dont have but they didnt even give this refund and they dont answer me any more.
Dont buy from them!
Do not, I repeat... DO NOT ORDER FROM THIS COMPANY! I ordered a long sleeved sweater in a size large but should've ordered an x-large as the sleeves were not near long enough. The cost of the sweater was $37. When I took it back to the post office, the cheapest method of return was going to cost me $113. You read that right...$113. I now have a sweater I cannot wear, no way of returning it, and a lesson learned.
I ordered a blue jean coat and a really cute sweater/ blouse, i actually like both BUT they run very very small! I have tried about five times to get some assistance to exchange these with no luck! Will NEVER order from Modlily again!
I ordered a sweater and the quality was very poor and did not fit. When I opened the package where was a liquid inside the package!
I tried to return it online and could not navigate their system. Still waiting to hear back from them but not holding my breath.
The coat I ordered XXL was so small an 8 yr old could not wear it. Took 7 weeks to get it and they do not Accor them back NO Refunds. $55 lesson. Never buy from China Mart company
My garment, a denim coat, arrived w/o cut-out button holes. I was made an offer to keep the item and receive a 10% credit to my account. I refused. Now, I cannot get ANY reply to any of my inquiries. I am donating the coat. Hopefully, someone can get some use out of it. My advice... DO NOT WASTE YOUR MONEY.
Ordered linen-felt like burlap. Finger went right through thin material. One XL item fits my size 8 daughter.
Ordered 3 day expedited delivery... got it in over three weeks!
Don't trust anything they say. Got a ticket number and we mail after email but did not reimburse me.
Terrible quality (word doesn't even belong here), NO quality, NO service.
Waited 1 1/2 months to receive. Clothes smell like chemicals. Arms, pits and shoulder too tight and yes, I am a true small. Poor craftsmanship & quality. Cheap. Not worth time or money!
Modlily is a very poor company to do business with and the clothes that arrive... if they do at all. Are poorly made and not at all like advertised.
I wish I'd read these reviews before I ordered! The item was nothing like the way it looked online. It's a totally different color, the fabric is cheap, and the workmanship is awful. The only place this deserves is the garbage. If there was a zero rating, that's what I'd give it!
You can tell from the language all these reviews are written by the same person the English is terrible,, do you think we are all stupid or something? Well I have clothes from them and they are great yaaaa boo
The material is the cheapest ever see through. Size are not correct and takes months to get. Past ridiculous they send fake ups tracking numbers that goes to nothing.
I rarely write reviews of anything, but I want to be sure you do not lose your money, your time or your sanity buying clothing from this CHINESE company. In November I purchased 5 tunics in a size I wear in over 30 different brands of clothing. The shipment arrived in 2 days without an invoice in it or instructions for return. None of the pieces fit, with extremely snug armholes and sleeves and very wide body of the tunic. The chemical smell of the clothing was overwhelming, to the point we had to put them outside in order to "air them out". I contacted the company via the weblink they provide on their website. 8 days later I got a response that asked the question: "Are you sure they are the wrong size. It would be very expensive to return them to us, it is not worth it. Can you give them away or resell them?" I had several back and forth unpleasant emails with them asking why they state on their site that you can return the products for a refund when they have no intention of doing so? They explained that with the limited 60% refund (40% restocking fee) and the cost to ship it back to China I would end up not having much of a cash refund. I then got an email that said "If you trust me, I can compensate you differently if this would be acceptable to you." At that point I quit communicating with them. The quality of their clothing to me is equivalent to the quality of clothes you get at KMart/Walmart with a price tag of Khol's, Target, Macy's etc. IF I can help spare just one person going through the financial loss and insanity of trying to work with this group of thieves then I will be glad to have spent the time I did today to write this review. Spend your hard earned $$ on US made and sold goods!
Do not order from this company. It is a scam. I ordered a shirt from them on Nov. 11,2016. I have never received it. Now they tell me it was delivered. I don't have it! So they are going to give me a 60 percent refund because they gave 40 percent of my money to the shipping company. WTF? DO NOT DO BUSINESS WITH THIS COMPANY.
Around the 1st of November, I ordered a top from Modlily for my grandaughter for Christmas, and it never arrived. They accepted my payment through PayPal and I received notice that it had been shipped so I waited and waited and waited, still no delivery!
So I went to their website to speak with someone about my order, they have no phone number so you have to send an email explaining he problem. I proceeded to do that and they asked for the order # which I filled in and it came up that that was an improper number, so I rechecked it twice more to no avail. It would not let me advance any further.
I could not call them, I couldn't sent them an email, my hands were tied.
This company is a mess, DO NOT ORDER FROM THEM,
Same as what everyone else says! Garbage... save your money! When I wanted to return the item, they told me I would have to pay all the return and shipping fees TO CHINA?!?!?! And it says Easy Returns on their website!? BULL! Garbage and it takes FOREVER to arrive! Not worth even a half off the price they charge! Junk, garbage, sweat shop clothes! Avoid these scammers!
I wish I would have researched this company!
You're a horrible company. I've decided I will work actively to tell people the truth about Modlily. I ordered a gift and it didn't fit. In the year 2017, the common courtesy is that there is an exchange. Modlily said that all I would get is a twenty percent off of a future purchase. That's shameful. Sure, they said I could return it, but the company is in China! Stay away. Stay away... Stay away!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members