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business logo of Modlily

ModlilyReviews 8,635

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Japan
1 review
0 helpful votes
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Always cool
April 26, 2017

One of my favorite shopping website. I bought many products here, specially swimsuits are perfect quality.Its very comfortable fitting and feels great. Perfect fit! Great material. My daughter LOVES this website too.

Date of experience: April 25, 2017
Japan
1 review
0 helpful votes
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Great company
April 26, 2017

Material is so wonderful which makes me happy. I thought the materials would be thicker but surprisingly thinner. It's soft though, so that's a plus. Out of all I bought, this was my favorite. It fits me just nice. I'm going to buy a different color this time.

Date of experience: April 25, 2017
Japan
1 review
0 helpful votes
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Never let you down
April 26, 2017

Strongly recommend this website to all. Fast shipping and nice service. I love this bathing suit! It is so cute, and comfortable too. I lost the strap, but it still looks great as a strapless. The buttons are bulky, so it looks odd if you wear the suit under a dress or something, but for the beach or pool this can't be beat. I pair it with a nice floppy striped hat, big sunglasses, and am ready for a day in the sun

Date of experience: April 25, 2017
Missouri
1 review
1 helpful vote
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I have been waiting 15 days for a shipment to at least be sent. I am still waiting. I have finally received a tracking number which has been holding for 3 days now. I feel this company is a scam.

Date of experience: April 25, 2017
New York
1 review
0 helpful votes
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Pleasantly Surprised
April 26, 2017

With such low prices, I was nervous that the merchandise I ordered wouldn't look anything like the pictures. I decided to give it a try and I'm glad I did! The suit fits great and the necklace is beautiful!

Date of experience: April 25, 2017
Texas
2 reviews
0 helpful votes
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ModLil Tankini
April 25, 2017

My new Tankini swimsuit fits great. The quality is good, and will be my "go to" swimsuit this summer. Thanks ModLil - this was an impulse buy, I usually don't buy clothes on line.

Date of experience: April 25, 2017
Washington
3 reviews
7 helpful votes
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I received items that were wrong sizing compared to what the website had listed on their website. I contacted them to try to return items and found that it was very expensive to ship to china as that is the address they gave me. They then offered me 30% back of what I paid for items. I answered Rotita and said I would take it since it was too expensive to ship back, but now after contacting them at least 3 times they won't answer me. I won't ever deal with them again and it looks like I am out a lot of money that I spent on clothing. Fang En (Tel: *******6409)
Room2092, #15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, *******, China

Date of experience: April 25, 2017
China
1 review
0 helpful votes
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Fit perfect
May 27, 2017

This was my first purchase experience. Fast Delivery. I received this item in 4 days! I loved this beautiful blouse and thing if it were in my large bust size, would look really nice on me and would take the attention off the large bust issue i deal with. Luckily! I have a very sweet bff that is smaller than I am so I wrapped it and made it one of her favorite birthday gifts ever. This blouse looks awesome on her.

Date of experience: April 25, 2017
Hong Kong
1 review
0 helpful votes
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True to size
May 27, 2017

Good shop and customer service. I have bought an very beautiful top, it's thin and delicate. Put on and off with care to make sure it won't tear. Definitely runs small, order two sizes up. All in all, I love it so much and will recommend to my friends.

Date of experience: April 25, 2017
China
1 review
0 helpful votes
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Love the color
May 27, 2017

Amazingly beautiful site and good quality products. I ordered two sizes up because it runs super small. Loving it! The XL almost did not fix however i managed to wiggle myself in and i LOVE it should have order another colour.It's perfect, very delicate I recomend hand wash.

Date of experience: April 25, 2017
China
1 review
0 helpful votes
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High quality
May 27, 2017

Perfect website. I fell in love with this dress since saw it on the site. Based on the review I read I was hesitant to purchase it, but it was the best decision I ever made. It's not as see through as I thought so i was able to wear it with a normal VS black undie. It's my favorite summer maxi dress and I wore as much as I could during the summer.

Date of experience: April 25, 2017
China
1 review
0 helpful votes
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Good for the season
April 25, 2017

Nice measurements. I ordered this dress a little afraid that it would be too small in the bust. But actually it is perfect! The lace and the stripes make it a gorgeous dress for summer, and it is very lightweight, which is nice. The skirt is very full and flowy.The dress turned lots of heads, and I felt beautiful.

Date of experience: April 25, 2017
China
1 review
0 helpful votes
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Perfect fit!
May 27, 2017

I really like this shop! It's so different from what I usually purchase and I'm excited about the products. The material it's not see thru and it irons easily. The lace part it's nice and you can wear a bra or the black stripe they gave me with this dress. Love love love.

Date of experience: April 25, 2017
China
1 review
0 helpful votes
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LOVE THEM!
May 27, 2017

I'm a plus size woman and love to look nice, I love my clothes to look young and present showing an older woman with freshness and current ideas of what's happening. I found that this site sales are the best, the clothes are so beautiful and high quality. Don't wait, don't hesitate check out this site online and shop away and save.

Date of experience: April 25, 2017
Utah
1 review
5 helpful votes
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I have been dealing with this company for quite some time through email. Long story short: Ordered 2 swim suits. Received the suits in child sizes instead of adult sizes. They made it so difficult to just try and exchange or return. Measurements and pictures and all kinds of crazy details were asked for throughout several emails. Instead of fixing their mistake they offered me 20 percent of what I paid. Then it was 35 percent. Then it was still a partial refund and I have to pay shipping to China. Do you know how expensive that is?! They still have not refunded anything and this all started about 2 months ago. Save yourself a headache and shop somewhere else!

Date of experience: April 24, 2017
Colorado
1 review
0 helpful votes
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BUYER BEWARE!
April 24, 2017

-gave a fake order number
-customer service impossible to get a hold of
-quality of clothes purchased is TERRIBLE, and not what is shown in the photos
-have to pay to return

Date of experience: April 24, 2017
Pennsylvania
1 review
1 helpful vote
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THIS IS A SCAM!
April 24, 2017

I have not received my order, they have me a bogus order number and I can't get in touch with anyone. I'm pissed because I really wanted the dress I ordered, I WANT MY MONEY BACK

Date of experience: April 24, 2017
Texas
2 reviews
1 helpful vote
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Horrible!
April 24, 2017

Horrible quality. Didn't fit. Tried to submit a ticket to return but no one has gotten back to me and it's been one week. Their website states that you will receive a response within 24 hours. I will NEVER order from here again.

Date of experience: April 24, 2017
Florida
1 review
2 helpful votes
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I ordered two swim suits from this company with the idea to send a size back that didn't fit. They are in China and basically told me it would cost me too much to return it. The quality is bad too and it takes almost a month to get your merchandise. Not good!

Date of experience: April 23, 2017
California
2 reviews
3 helpful votes
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Way too small!
April 23, 2017

Never ever again will I order from a company that is not well known. My mistake not reading the reviews. The swimsuit was cute, but the XL was more like a medium and my 25.00 swimsuit would cost 30.00 to return. So screwed again! I had no idea the suit was coming from China until I got the tracking. Boo!

Date of experience: April 23, 2017