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From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast efficient service and always wants to make the customer service experience the best it could be.
Loved the dress! It's a little more form fitting than the picture, but I loved it. The color is gorgeous.
You also receive points for your purchases and other things that you can use on your orders. If you do have any problems getting your product, customer service will gladly help you out. It also doesn't take them too long to respond to any issues that you have.
This is the second time I have ordered from this company and thought the poor customer service from the first order was just a fluke but it wasn't. Ordered item Oct. 16 and they still have not shipped it (3 wks. Later) but, of course, the payment went through my bank immediately. They do not give a tracking number. There customer service is one of those "big circles" with the "we would like to help you but..." Looked at the email confirmation and it says to expect the item between 11/13-11/29. What? Over a month? This is a company that is all about the company, not the consumer.
Horrible service. Took a month to get items. When I received items they were poor quality and didn't fit.
Cant get a hold of them to return.
Dear Cathy J.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.
At first I was unsure of the company, with sizes, length of shipment and communication.
I have to say, I have contacted them, and they completey accommodated me, and was very helpful. Sure shipments take longer when you order from china, but that is expected. I am happy with the customer service.
Dear SHERYL B.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.
Shipping is very slow compared to other sites but items I purchased were excellent quality. I am a U. K. S but ordered M and they are a perfect fit so go a size bigger. Have ordered again!
Don't try to buy anything from this and similar Asian sites with low quality clothes.
It takes forever to receive the order and forget to try to return anything!
Don't promote scams like this! Buy local!
Dear Monica S.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.
I ordered a tunic from Modlily and was extremely happy with the complete process. Order was correct, came much quicker than expected and I was very pleased.
Your items are absolute garbage! My gosh, you ought to feel ashamed selling this crap! The sweater I purchased was nothing like the picture shown. The tankini's I purchased are garbage. I will never shop your site again. People beware! Save your money. Sending items back is a ridiculous hassle and you have to pay to send it back! NOT SATISFIED!
Dear Esther R.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.
Order took a total of 4 weeks to be processed and delivered. So if you are looking for quickness this site is not it. Garment a bit different than pictured. Coat was lined which surprised me, zipper was cheap on quality, and package came in cheap plastic no box. Not impressed and will order merchandise domestically moving forward.
Dear Roberta K.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.
Can't even UNSUBSCRIBE their emails! DON'T ORDER FROM HERE. Inferior products!(is that 100 characters?)
Dear Kate C.
Could you offer your email address so we can unsurscribe for you.
Thank you for your support.
I wish I would have read reviews first. Modlily offered $3.00 for a positive review. You've got to be kidding! You have to get permission to return anything, plus shipping overseas is expensive. It's not worth it! An expensive lesson! NEVER buy from China!
Dear R C.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I NEED SOMEBODY TO SEND ME A RETURN LABEL I NEED TO SEND BACK THE 2 TOPS, THEY ARE TO LITTLE. PLEASE HELP ME. THANKS GAYLE STEVENSON
Dear Gayle S.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
The answer. To a reveiw is always the. Same. "We apologize for the inconvenience could you please tell me your order number".
Dear Roberta K.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Ordered on Oct 10. Tracking info says it has "left originating country"-China on Oct 12 and again on Oct 16 (not sure how that's possible). It's now Oct 25 and it still does not show as in transit on Canada Post website. Where the H is it?
Dear Cindy C.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Cannot believe Im still waiting for tracking information on my over two week old order! Never again!
Dear Kathy J.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
It has been a month and 1/2 and I still haven't received my jacket that I ordered. They are asking for positive reviews - probably not a great idea to ask for reviews until the customer has RECEIVED their item.
Dear Vivian H.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I was about to place an order when I thought I should look at reviews. So glad I did! All bad reviews have the same answer from ModLily. Makes me believe they are computer generated. Watch and see... I bet they respond with the same on my response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cheryl C.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.