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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I ordered 3 shirts and so far have only received 2 of them. I have not received an update on my remaining order and I can no longer track the delivery progress. I am very disappointed with this companys customer service and very concerned about getting a refund for the missing item.
I ordered 3 tops. They were cute but not th right fit or look for me. I emailed Midlily the day I got them. It says they will respond in 1 business day. It has been 6 days with no response. I only use 30 days to send it back. Suspicious after reading these reviews that Im out of luck.
I placed an order with you months ago--I have NOT received 2 of my tops that I have already paid for! I have continually emailed you and never got a response! If I do not get mt tops soon--I will go on Facebook and tell all of my 1000 friends to never order from you and I will turn you into the BBB! I want my damn tops that I ordered from you months ago!
I have made 3 purchases so far, I love every top I have gotten, the quality and workmanship is the best ever. The colors are vibrant, and look exactly like the picture, the shipping is a long time, but well worth the wait, I recommend Modlily for the the prettiest and best quality tops around.
I love doing business with this organization... I would certainly recommend buying from this organization... I also would give it a perfect scote
Love the clothes, only hope is faster shipping. Everything has fit well and I have not had to return anything. Sizing has been accurate to the sizing charts.
Ive bought some really pretty blouses & swimsuits. I have gotten a few items that were not how they looked in the picture but Modilly offered me great return solutions. Some things do take a long time to receive.
This was my first time shopping here and everything I ordered was of good quality. I did order a larger size than I normally wear because their measurements seem smaller than U.S. sizes. But, that's okay. The clothes and their fabric colors are cute and as pictured. I will order again. Yes... it did take a little longer than I had hoped to receive my order, but it still arrived within a reasonable time... only about 4 or 5 days later than expected.
I really like the the clothes I've ordered. The tops run a bit small. I usually wear an XL. Best to order a size up for comfort. I love the styles they have. I love tunics with jeans or leggings. I'm almost 68 (feel like I'm 28 lol)
I love following some trends. This is the place I would order. They are very understanding as I sent an email and received a quick response and I. Mefiate satisfaction.
I never received my merchandise after waiting for 5 weeks. ModLily has offered to give me a 50% refund. NO - no merchandise, no money for them. I will contest the charge with my credit card company. TERRIBLE customer service.
Dear Donna J.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I was hesitant, but everything I purchased was just perfect. I will be ordering again for sure. I am so happy with everything I purchased. Way better than the department stores and such an amazing selection Very Happy
I would not have written this type of review but I had contacted you a few weeds ago to return some items and you said that you would get back to me and have not. Pls respond to this review
Dear Sharon F.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered some shirts and sweaters last January 25,2018, Until now the goods is undelivered. I had it rushed for delivery within 5-7days but after my payment, there was no communications at all. The paypal receipt indicated that there is no shipping advise from merchant
I sent an inquiry on the status of my order but it says the merchant is on holiday so could not give me answer. I told them that I wish to cancel and return my payment but it was just ignored. Until now, there is no update and no delivery of goods and you want me to give a good review in exchange of few dollars coupons?
I only want my goods because I paid for it!
Dear EDEN N.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I started a new job in a professional setting and I have upgraded my wardrobe with ModLily. The clothes are made well and there is detailing that make them amazing. Best of all is they are comfortable.
Super happy with this site. Wish garments were shipped faster but the styles are so unique; materials great and true to sizes. So glad I found this site!
I sent back item that wasnt as described. Never received refund after multiple attempts. Beware of this company! Theyll try to reel you in with pics that are NOT accurate. Dont waste your time or money with this company.
Dear Kim P.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Poor company response. Tickets never answered. Closes never received. Refund never received. Yes clothes are nicely advertised but that is all you will receive.
Dear Bonnie W.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Clothes too small. No sufficient contact information at website. In order to exchange or refund you have to submit a request a "ticket" number which they will send you an email if they approve your request. Then they will tell you how to return the item. Additionally, I ordered some jewelry which I am yet to receive. I liked the look of their clothes, but their website is a mess and I am afraid I will be stuck with two items I can't wear. BUYER BEWARE!
Dear Daniellia W.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I love shopping here for quality, selections, price and accuracy of all my many orders. Thanks for being here
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards