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ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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New Zealand
1 review
0 helpful votes
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Modlily review
October 25, 2021

Awesome. No problem ordering and delivered before expected. Well done.

Date of experience: October 25, 2021
Canada
1 review
0 helpful votes
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Love it
October 25, 2021

I love the style and quality. The tracking number is a plus!

Date of experience: October 25, 2021
Ohio
1 review
0 helpful votes
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Awesome Product
October 25, 2021

It was shipped fast and I am very satisfied with the product I received.

Date of experience: October 25, 2021
Pennsylvania
1 review
1 helpful vote
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I ordered a bathing suit and received a different one with no tags on that appeared to be previously worn. For weeks I have been trying to request Modlily to give me postage free shipping instructions to return the one erroneously sent to me and ship me the one I ordered and to no avail. I just want to return the one you sent me & receive the one I ordered. I have NEVER dealt with a company who sent the wrong item & refuses to send me the one I ordered.

Been trying

Date of experience: October 24, 2021
Virginia
1 review
0 helpful votes
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FANTASTIC
October 24, 2021

Easy order process, awesome clothes, quick delivery time and have placed another order on Oct 20th, shippment should arrive fairly soon. I love the clothes and plan on Modlily being my go to place to buy my clothea and gifts for others from on a regular basis.

Date of experience: October 24, 2021
Texas
1 review
10 helpful votes
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Not as advertised
November 22, 2021

I will not be ordering from Modlily again. It wasn't the worst experience, but the items were not as advertised. One top is a completely different color. One is a weird, cheap material. The black one is pretty much okay.

Date of experience: October 23, 2021
Australia
1 review
0 helpful votes
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2 orders
November 21, 2021

First order was really not great quality for money, but my second order was great extremely happy with

Date of experience: October 22, 2021
Australia
1 review
0 helpful votes
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Searching my package
October 22, 2021

They were so happy to be of service and got out of their to help out

Date of experience: October 22, 2021
Pennsylvania
1 review
0 helpful votes
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Great experience
October 22, 2021

Purchased a number of items and was pleasantly surprised at the quality of the products received. I will purchase from them again.

Date of experience: October 22, 2021
Illinois
1 review
0 helpful votes
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Comfortable
October 21, 2021

All items fit just fine. Have worn all but Christmas top. I have ordered from you previously so my wardrobe is filling with your items.

Date of experience: October 21, 2021
North Carolina
4 reviews
0 helpful votes
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Gorgeous
October 21, 2021

Sweater is so pretty, great quality, fits perfectly! I'm 5'1 and weigh 124, ordered a small. I love Modlily, shoped with them over the years, they have sweaters and tops, you don't see in stores, which I love, I advise to order up one size, runs alittle small in their sweaters and tops! You won't be sorry ordering from Modlily!

Date of experience: October 21, 2021
Kentucky
1 review
0 helpful votes
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Wedding apparel
October 21, 2021

Three days late getting here
A very beautiful dress

Date of experience: October 21, 2021
Florida
1 review
0 helpful votes
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Great quality at a great price
October 21, 2021

I ordered 2 bathing suits of which both fit perfect. They are quality made and true to size. I can't wait to wear on my cruise!

Date of experience: October 21, 2021
GB
1 review
0 helpful votes
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Happy with my order
October 21, 2021

Website is clear and easy to use. Good service and quality products.

Date of experience: October 21, 2021
Australia
1 review
0 helpful votes
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Excellent service
October 20, 2021

Goods arrived ahead of schedule & fit perfectly. Recommended

Date of experience: October 20, 2021
Canada
1 review
0 helpful votes
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Ladies tops
October 20, 2021

I received 4 Beautiful tops but two were too big which saddens me. Arrived the day after Modlily said. I would order from them again.

Date of experience: October 20, 2021
South Carolina
1 review
0 helpful votes
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Blouses with color
October 20, 2021

Received my order and they were just as described. Love the colors and how well they wash.

Date of experience: October 20, 2021
Mexico
1 review
0 helpful votes
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Pleased with my order
October 20, 2021

Very nice good quality jewelry
I was very pleased with the jewelry I received

Date of experience: October 20, 2021
Indiana
2 reviews
0 helpful votes
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WARNING! Scam and really bad quality
November 18, 2021

Actually one should give zero stars here because that would be absolutely appropriate here.

I ordered some bikinis in July that were delivered too late, but that's not the main problem.

What I finally received was a joke. Some of the bikinis were soaking wet, so clearly worn, which is incredibly hygienic, especially with this type of product.

The dried fingerprints of the employee who painted them were on the metal fasteners...

Inappropriate parts are made to fit here. On one side the sewing is too wide and higher and on the other side too narrow and lower. This has little to do with symmetry and it is certainly not suitable for the rather symmetrical body of a normal person.

It goes without saying that you have to send back such disgusting and unsatisfactory junk.

I have written almost 50 emails since August and every time I get the standard reply that I should send the goods back to the USA at my own expense. Why to the USA? I have ordered from and to Germany and now should I also pay 40 € shipping costs for all the used second-hand junk?
That is an absolute cheek.

This is clearly a fraud and I can only warn everyone to stay away from a seller with such type of business attitudes. Here you are just ripped off and get some junk that is not worth the nerves and money that you ultimately waste on it.

I will now report the whole store to the consumer advice center and can only hope that nobody falls for this scam anymore.

I added a few pics with some of the issues described, but there are many more.

NOTE: Modlily refuses to take this stuff back or refund the money!

+1
Date of experience: October 19, 2021
Missouri
1 review
0 helpful votes
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Fit is great and looks just like the picture. Will use this site again!

Date of experience: October 19, 2021