
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Awesome. No problem ordering and delivered before expected. Well done.
I love the style and quality. The tracking number is a plus!
It was shipped fast and I am very satisfied with the product I received.
I ordered a bathing suit and received a different one with no tags on that appeared to be previously worn. For weeks I have been trying to request Modlily to give me postage free shipping instructions to return the one erroneously sent to me and ship me the one I ordered and to no avail. I just want to return the one you sent me & receive the one I ordered. I have NEVER dealt with a company who sent the wrong item & refuses to send me the one I ordered.
Been trying
Easy order process, awesome clothes, quick delivery time and have placed another order on Oct 20th, shippment should arrive fairly soon. I love the clothes and plan on Modlily being my go to place to buy my clothea and gifts for others from on a regular basis.
I will not be ordering from Modlily again. It wasn't the worst experience, but the items were not as advertised. One top is a completely different color. One is a weird, cheap material. The black one is pretty much okay.
First order was really not great quality for money, but my second order was great extremely happy with
They were so happy to be of service and got out of their to help out
Purchased a number of items and was pleasantly surprised at the quality of the products received. I will purchase from them again.
All items fit just fine. Have worn all but Christmas top. I have ordered from you previously so my wardrobe is filling with your items.
Sweater is so pretty, great quality, fits perfectly! I'm 5'1 and weigh 124, ordered a small. I love Modlily, shoped with them over the years, they have sweaters and tops, you don't see in stores, which I love, I advise to order up one size, runs alittle small in their sweaters and tops! You won't be sorry ordering from Modlily!
Three days late getting here
A very beautiful dress
I ordered 2 bathing suits of which both fit perfect. They are quality made and true to size. I can't wait to wear on my cruise!
Website is clear and easy to use. Good service and quality products.
Goods arrived ahead of schedule & fit perfectly. Recommended
I received 4 Beautiful tops but two were too big which saddens me. Arrived the day after Modlily said. I would order from them again.
Received my order and they were just as described. Love the colors and how well they wash.
Very nice good quality jewelry
I was very pleased with the jewelry I received
Actually one should give zero stars here because that would be absolutely appropriate here.
I ordered some bikinis in July that were delivered too late, but that's not the main problem.
What I finally received was a joke. Some of the bikinis were soaking wet, so clearly worn, which is incredibly hygienic, especially with this type of product.
The dried fingerprints of the employee who painted them were on the metal fasteners...
Inappropriate parts are made to fit here. On one side the sewing is too wide and higher and on the other side too narrow and lower. This has little to do with symmetry and it is certainly not suitable for the rather symmetrical body of a normal person.
It goes without saying that you have to send back such disgusting and unsatisfactory junk.
I have written almost 50 emails since August and every time I get the standard reply that I should send the goods back to the USA at my own expense. Why to the USA? I have ordered from and to Germany and now should I also pay 40 € shipping costs for all the used second-hand junk?
That is an absolute cheek.
This is clearly a fraud and I can only warn everyone to stay away from a seller with such type of business attitudes. Here you are just ripped off and get some junk that is not worth the nerves and money that you ultimately waste on it.
I will now report the whole store to the consumer advice center and can only hope that nobody falls for this scam anymore.
I added a few pics with some of the issues described, but there are many more.
NOTE: Modlily refuses to take this stuff back or refund the money!
Fit is great and looks just like the picture. Will use this site again!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.