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business logo of Modlily

ModlilyReviews 8,636

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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California
1 review
0 helpful votes
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Love it
November 1, 2021

Quick delivery. Sifisfied smooth transaction, very satisfied with my purchase, i will order again in the future.

Date of experience: November 1, 2021
Arizona
2 reviews
0 helpful votes
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Great dress and swimsuit
November 1, 2021

Modlily worked with me to get my order to the right address in a timely manner after I sent it to the wrong address. Yay for Modlily.

Date of experience: November 1, 2021
South Dakota
1 review
0 helpful votes
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Fast delivery
November 1, 2021

Pleasantly surprised with how fast it was delivered since it shipped from out of the U.S.

Date of experience: November 1, 2021
Ohio
1 review
0 helpful votes
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Love the dresses and 2 anklets that where purchased. I have to return the dresses for a smaller size, yay for me! Very easy to order and delivery was pretty prompt.

Date of experience: November 1, 2021
Washington
1 review
0 helpful votes
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Items Received
November 1, 2021

I received my order in a timely manner. It was complete.

Date of experience: November 1, 2021
Canada
1 review
0 helpful votes
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Butterfly Shirt
November 1, 2021

I received my shirt and I am very pleased with it. It fits great. Thanks again

Date of experience: November 1, 2021
Australia
1 review
0 helpful votes
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Happy
October 31, 2021

Happy with overall price product and delivery good quality nice fabric would purchase from this site again

Date of experience: October 31, 2021
Canada
1 review
0 helpful votes
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STAY AWAY
November 30, 2021

This company is a scam. I placed an order 6 moths ago and have still not received it. Now they are telling me it was shipped to an address in Indiana but I lie in Canada. They are now saying that because it is past 6 months they cannot resend it because of strict policy! Really? They had no problem taking my money but never sent my clothes. TOTAL SCAM!

Date of experience: October 31, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order.
Looking forward to your reply.
Best wishes
Modlily

Canada
2 reviews
0 helpful votes
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Love it
October 30, 2021

Super fast shipping! And i love the quality, vibrant colors, and fit is perfect!

Date of experience: October 30, 2021
Ohio
1 review
0 helpful votes
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Very pleased
October 30, 2021

I had no issues with delivery or the product itself. I will definitely be ordering again.

Date of experience: October 30, 2021
Georgia
1 review
0 helpful votes
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Cozy Winter
October 28, 2021

Love the sweaters and tops very comfortable and stylish and beautiful colors

Date of experience: October 28, 2021
Virginia
2 reviews
1 helpful vote
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Very happy
October 28, 2021

I fall into ad traps frequently. I've ordered several products from other sellers that simply never arrived. Modlilly is the real deal. My order of six tops arrived in less than four weeks, the quality is outstanding, and initiating a refund/exchange for couple items has been quick and painless. One sweater just didn't look right on me. Two tops I ordered ran a bit larger than the other tops of the same size. So I'll be exchanging them for one size down.
Very happy with my order, products, and service. Will order again for sure.

Date of experience: October 28, 2021
Washington
1 review
0 helpful votes
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Awesome
October 27, 2021

It was the first time i ordered from here. The clothes are great, it did not take long to deliver and the prices were even better!

Date of experience: October 27, 2021
Canada
1 review
0 helpful votes
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Nice shirts
October 27, 2021

Product as shown. Delivery isn't all that fast but it does arrive.

Date of experience: October 27, 2021
Canada
1 review
0 helpful votes
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Happy with my purchase
October 26, 2021

Everything was exactly as I expected. Quality material and size was exact. Highly recommend.

Date of experience: October 26, 2021
Australia
1 review
0 helpful votes
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Great buy
October 26, 2021

The swimwear was even better in person than the photo such bright colours. Sizing was accurate & I just love them.

Date of experience: October 26, 2021
Canada
1 review
0 helpful votes
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Shopping with ModLily
October 26, 2021

Very reliable service. Well made items and photos match the quality of the actual merchandise. My recent order was very fast in shipping out which was great as it was needed for Halloween. Items come well packed and tracking helps me watch for delivery.

Date of experience: October 26, 2021
Tennessee
1 review
0 helpful votes
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Better than expected
October 26, 2021

Shopping and checkout was easy. Order to be received from 10/21-10/29. Received order 10/25. Order cam in great order and the shirts I purchased is good quality. Colors are better than expected. True to size. Very comfortable.

Date of experience: October 26, 2021
North Carolina
1 review
0 helpful votes
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Anniversary Dress
October 26, 2021

The dress was exactly the right color and I liked it but 12-14 size runs slightly bigger than I wanted.

Date of experience: October 26, 2021
Ohio
2 reviews
0 helpful votes
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I ordered 3 swimsuits and received within about 2 weeks. All 3 are nice quality and fit great! I'm very pleased with the overall experience with ModLily!

Date of experience: October 25, 2021