About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 8,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Purchase most of my tops and tee shirts from ModLily. First place I look for new tops.
After 3 weeks nothing received no tracking info on their site. No reply from service. I will never order at this site.
I have wanted a dress like this for YEARS! It is now my top favorite. It fits like it was made for me and is stunningly beautiful.
I ordered my merchandise on February 22nd and it wasn't until the the very end of March that I finally received my items, in fact it wasn't until that following Wednesday after Easter Sunday that I received it. I tried contacting them only to have to write a ticket because they don't have a live costumer support for you to inquire about your tracking number and etc. All of the items are extremely cheap and none are as pictured plus they run very small although I ordered in larger sizes. Not only that but they also sent me 2 completely different outfits from what I ordered. The clothes are paper thin, you can see through it and they don't have any tags to know sizes or kind of material. It's cheap for a reason but for all the hassle it should be free. I'm warning people NOT to order because I saw some bad reviews but decided to take a chance because the clothes look so pretty online but you don't get anything that's in the pictures. I also ordered a dress to wear for Easter Sunday and since l ordered a month and a half in advance, l just knew I'd have my clothes... NOT THE CASE. Then after having to open a complaint through PayPal, they only wanted to refund me $30 for a $130 purchase. Unless you want to wait months for your order, have no customer service to communicate with, receive the wrong items, have very cheap and thin material, extra small sizing chart as it's not the same as posted on their page then I wouldn't order from modlily. They're a complete scam, waste of time and money with added stress, hassles and headaches.
Never received my item! I was told it would be re-sent. I still haven't received it. Then I was told I'd get a refund- never got a refund. You guys suck!
DO NOT BUY MODILY.
Hi，Linda C.
Sorry for the inconvenience.
Can you tell me your order number?
I will check the order status.
Looking forward to your reply.
Sincerely
Modlily
I love everything I've ordered from Modlily! Most everything runs true to size. Just wish the delivery was faster
Only problem I had was there wasn't updates when my package would get here and it took forever to get here. I love the blouses.
Love the fit and feel of the fabrics in all of the tops purchased. Tops, tunics, and blouses all run true to size and are comfortable to wear all day
After I inquired about my order, Renee was so nice to divide my order in 2 different packages to make sure I receive my order ASAP.
Thank you for the great service and friendly staff.
True to size,I ordered a large, would order a medium next time. Quality very good material of bathing suits.
I have ordered twice from this company. It works great. The only thing is the clothes fit small so order one size larger.
I love ordering from this site! I can always find what I am looking!
Just received my first two suits and loved them! Came back for two more!
The tops fit well but one of them has a permanent crease. Washed and ironed. Hopefully next wash might remove crease.
I ordered a blouse I though I had ordered it properly but I didn't then when I realized I hadn't and got in touch with you you couldn't have been most helpful and quick to help me I am very happy and appreciated all you have done to help me so thank you very much
I have ordered numerous items from bathing suits to dresses & have been satisfied with every item!
I returned a item for a smaller size can't find anything to when I will get it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?