About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 8,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Place is a scam. Read the rest of the reviews... Everything they say is true. I should have read the reviews before tangoing with this STUPID company. They are not legit.
BUYER BEWARE!
Very g rvice great.love everything that I have purchased from you great value too. I have loved every thing I bought from you it is a great value for my money will buy somemore.
I am so happy I found Modlily love all the style choices and the quality is amazing
Hittar alltid så fina kläder på Modlily och order via Klarna är ju jättebra!
I placed my order on April 12th, it is now May 19th and I still do not have the two swim suits that I ordered. They did not apply my coupon to my order instead they say I have a $4 credit for my next purchase. There will never be a NEXT purchase. SCAM, SCAM, SCAM.
Purchase most of my tops and tee shirts from ModLily. First place I look for new tops.
After 3 weeks nothing received no tracking info on their site. No reply from service. I will never order at this site.
I have wanted a dress like this for YEARS! It is now my top favorite. It fits like it was made for me and is stunningly beautiful.
I ordered my merchandise on February 22nd and it wasn't until the the very end of March that I finally received my items, in fact it wasn't until that following Wednesday after Easter Sunday that I received it. I tried contacting them only to have to write a ticket because they don't have a live costumer support for you to inquire about your tracking number and etc. All of the items are extremely cheap and none are as pictured plus they run very small although I ordered in larger sizes. Not only that but they also sent me 2 completely different outfits from what I ordered. The clothes are paper thin, you can see through it and they don't have any tags to know sizes or kind of material. It's cheap for a reason but for all the hassle it should be free. I'm warning people NOT to order because I saw some bad reviews but decided to take a chance because the clothes look so pretty online but you don't get anything that's in the pictures. I also ordered a dress to wear for Easter Sunday and since l ordered a month and a half in advance, l just knew I'd have my clothes... NOT THE CASE. Then after having to open a complaint through PayPal, they only wanted to refund me $30 for a $130 purchase. Unless you want to wait months for your order, have no customer service to communicate with, receive the wrong items, have very cheap and thin material, extra small sizing chart as it's not the same as posted on their page then I wouldn't order from modlily. They're a complete scam, waste of time and money with added stress, hassles and headaches.
Hi Jessica,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
Never received my item! I was told it would be re-sent. I still haven't received it. Then I was told I'd get a refund- never got a refund. You guys suck!
DO NOT BUY MODILY.
Hi，Linda C.
Sorry for the inconvenience.
Can you tell me your order number?
I will check the order status.
Looking forward to your reply.
Sincerely
Modlily
I love everything I've ordered from Modlily! Most everything runs true to size. Just wish the delivery was faster
Only problem I had was there wasn't updates when my package would get here and it took forever to get here. I love the blouses.
Love the fit and feel of the fabrics in all of the tops purchased. Tops, tunics, and blouses all run true to size and are comfortable to wear all day
After I inquired about my order, Renee was so nice to divide my order in 2 different packages to make sure I receive my order ASAP.
Thank you for the great service and friendly staff.
True to size,I ordered a large, would order a medium next time. Quality very good material of bathing suits.
I have ordered twice from this company. It works great. The only thing is the clothes fit small so order one size larger.
I love ordering from this site! I can always find what I am looking!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.