About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 8,045 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Ordered wrong size. ModLily was quick and easy to exchange.
Beachwear fits perfectly. I ordered one size bigger than I usually get. Comparible pricing. Two week delivery to Canada. I will order from this site again.
The coat I ordered XXL was so small an 8 yr old could not wear it. Took 7 weeks to get it and they do not Accor them back NO Refunds. $55 lesson. Never buy from China Mart company
Today when I decided to return my items that were too small for the live chat lady was very helpful and I appreciate all her house she was very good and instruction me what to do
Ordered some clothes.
A pair of shorts didn't arrive.
The company fixed the situation.
Thank you
The tops fill up with air when you are in the water.
I don't know why but I hate that.
Received my swim suit Friday and it's very poor quality material and has snags in material. The fit is good and it's cute so I'm really disappointed that it's not what I thought it would be!
I ordered from Modlily without researching. Boy, was that a mistake. Ordered a top that was probably 2 sizes larger than what I ordered. I then began the process of trying to get a refund. Of course the rep offered 50% without sending back the merchandise. I declined. Then rep offered 80% without returning the merchandise. I accepted that as a reasonable option. Rep. Stated the amount which would be refunded and I requested a timeframe in which I would see it back on my Paypal account. Haven't heard back since. I cannot log into my account even after server password changes. I am now on hold with Paypal to start a claims/ dispute. This is the worst company I have ever dealt with and again will never purchase from them again. I see that Modlily sends an auto reply to all of these complaints and requests the order number. Here it is but I seriously do not expect any results!
#M**************
All buyers beware... additionally the dye of the shirt literally has turned my fingers blue from just handling it.
Return process is not easy! I had to reply to an email in order to get my return started.
Receiving my items took awhile compared to other sites.
If you need to return something, you need to pay for the item to be shipped to CHINA. Clothing is POOR quality and not true to size. My order was literally donated and I lost the whole cost of the items. STAY AWAY
Nice styles,colors and textures! Love shopping here.
Only drawback is to have patience with delivery.
There was a slight delay in in delivery of my order but I was informed and given an apology. Very good prompt communication and excellent quality of goods. Definitely worth 5 stars!
The best thing that I really like Modlily is their product quality though it's quite cheap but it's excellent. I am always in love with all the items I purchase from here!
Not only is the quality of the product poor but the sizes were way off and I was unable to return or exchange items. I will not be purchasing from Modlily again.
I have ordered bathing suits and many cute tops. All good quality, perfect fit, shipped within two weeks.
The sizing is horrible and you cant call this company, you can only email them. They also refuse to write back on returns
Do not order from this China based company
Horrible!
Live chat very helpful! Logging in & return with Modlily very confusing for me. Could not have done it without the help of live chat. Hopefully I won't have any problems reordering
I ordered the straight bottom style, NOT the handkerchief style. Last be this top! Its affordable, soft and the perfect length to wear with leggings. This is a size small in black
Imagine my shock when I reviewed my order but
Saw I hit the wrong size. I
Immediately reached out and had this resolved quickly. Thanks so much for the great customer service.
I BOUGHT SEVERAL ITEMS AND THEY REFUSE TO GIVE ME FULL REFUND. I HAD NO IDEA I WAS TO KNOW THE COMPANY WAS FROM ANOTHER COUNTRY HENCEFORTH, THEIR REASON OF THE SMALL SIZING!... WOULD RECOMMEND NO ONE ORDERING FROM THIS COMPANY. IT TOOK 3 WEEKS TO RECEIVE AND NOW UNABLE TO RETURN. RIDICULOUS!,,
DO NOT EVER ORDER FROM THIS COMPANY!
They charge you immediately, then do not ship. When you inquire about your order you get a pre-programmed response that is HORSE $#*!! Then all communication is cut off! Un believable! Trying to get my money back. I hope that Pay Pal will cut them off!
Hi Erin,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We will send the order out, and a shipment notice including the tracking number and link.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.