Sitejabber Website Reviews and Complaints
business logo of Modlily

ModlilyReviews 8,381

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
Write a Review

From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
821
value
469
shipping
480
returns
385
quality
450
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
Follow Mackinnon Z.
Unfollow Mackinnon Z.
Send Message
Share Review
Report Review

Bathing suit
February 17, 2023

Very satisfied with everything,love the bathing suit, will order another one

Date of experience: February 17, 2023
Florida
2 reviews
0 helpful votes
Follow Catisha X.
Unfollow Catisha X.
Send Message
Share Review
Report Review

Perfect fit
February 17, 2023

My dress was True to size. I received many compliments. Loved it!

Date of experience: February 17, 2023
Indiana
1 review
0 helpful votes
Follow Kathy F.
Unfollow Kathy F.
Send Message
Share Review
Report Review

Satisfied customer.
February 17, 2023

Shopping with Modlily was probably the easiest but yet the hardest thing to do. Easiest, because, well, easy.
Hardest because they have so many beautiful clothes to choose from. If I was to purchase everything that I loved at Modlily, let's just say I would need a bigger closet.

Date of experience: February 17, 2023
Pennsylvania
1 review
0 helpful votes
Follow Peterson E.
Unfollow Peterson E.
Send Message
Share Review
Report Review

A swimsuit that fits
February 17, 2023

I was apprehensive about buying a swimsuit online. But the experience worked out fine and I will probably buy another one soon. Also, Alice was able to give me assistance and did a very good job.

Date of experience: February 17, 2023
Idaho
1 review
0 helpful votes
Follow Peterson M.
Unfollow Peterson M.
Send Message
Share Review
Report Review

Amazing
February 16, 2023

So very happy with the clothes that I purchased true to size and pretty fast delivery from where it comes from but overall I was very happy

Date of experience: February 16, 2023
GB
1 review
0 helpful votes
Follow Crowther W.
Unfollow Crowther W.
Send Message
Share Review
Report Review

Great service
February 16, 2023

Excellent service driver was lovely who delivered them.

Date of experience: February 16, 2023
Australia
1 review
0 helpful votes
Follow medhurst A.
Unfollow medhurst A.
Send Message
Share Review
Report Review

Products are fabulous quality. Once I worked out the sizes as American sizing is different to Australian sizing Very very happy with my 2 new sets. The postage was quicker than expected. Thanks

Date of experience: February 16, 2023
Wisconsin
7 reviews
0 helpful votes
Follow GAIL F.
Unfollow GAIL F.
Send Message
Share Review
Report Review

Cool Offerings
February 16, 2023

I have purchased several items from this company in part due to their great clothing. Not only are the clothes stylish they are reasonably priced. Shipping is done in a timely manner. Overall I like shopping ModLily

Date of experience: February 16, 2023
Wisconsin
1 review
0 helpful votes
Follow Beary H.
Unfollow Beary H.
Send Message
Share Review
Report Review

Swim suit
February 16, 2023

Everything went fine a little pricey but nice. I haven't worn it yet so I don't know how well it will wear.

Date of experience: February 16, 2023
California
1 review
0 helpful votes
Follow Martin O.
Unfollow Martin O.
Send Message
Share Review
Report Review

Need to return an item
February 16, 2023

I am trying to figure out how to return one item that I ordered. The other items fit but this one is too small an I'm having a problem navigating how to return it to you. Please help.

Date of experience: February 16, 2023
New Zealand
1 review
0 helpful votes
Follow Mills Y.
Unfollow Mills Y.
Send Message
Share Review
Report Review

Swimwear
February 16, 2023

Quick and efficient. True to size so it fits well.

Date of experience: February 16, 2023
West Virginia
2 reviews
0 helpful votes
Follow Kahn W.
Unfollow Kahn W.
Send Message
Share Review
Report Review

Excellent Service
February 16, 2023

I received excellent service and good attention to my needs in a reasonable amount of time.

I can't thank Emily enough for her excellent service!
She made sure that I got what I was looking for and made sure from start to finish that I had all the information that I needed.

Date of experience: February 16, 2023
Colorado
1 review
0 helpful votes
Follow Nadine T.
Unfollow Nadine T.
Send Message
Share Review
Report Review

Pleased customer
February 16, 2023

Ordering was very easy. Great selections to choose from. Delivery was done within one week of ordering. Product was great fabric and true to fit. Very pleased with order.

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
Follow Mimeault O.
Unfollow Mimeault O.
Send Message
Share Review
Report Review

Grandeur
February 16, 2023

Merci très belle couleur.
ça fait très bien.
Je vais en profiter lors de mon prochain voyage dans le sud

Date of experience: February 16, 2023
Texas
2 reviews
0 helpful votes
Follow Fern Y.
Unfollow Fern Y.
Send Message
Share Review
Report Review

Love the colors!
February 16, 2023

The top ran small. I usually wear an XL with no problems.
I wear a DD and it was small.
Otherwise a very nice suit for the money!

Date of experience: February 16, 2023
Australia
1 review
0 helpful votes
Follow Engellenner O.
Unfollow Engellenner O.
Send Message
Share Review
Report Review

Tops
March 18, 2023

Seem to take a long time for the items to arrive & there was correspondence along the way

Date of experience: February 16, 2023
California
1 review
0 helpful votes
Follow Bolinger F.
Unfollow Bolinger F.
Send Message
Share Review
Report Review

Satisfied
February 16, 2023

When something isn't perfect, this company takes care of it. Impressed with the service.

Date of experience: February 16, 2023
GB
1 review
0 helpful votes
Follow Capper F.
Unfollow Capper F.
Send Message
Share Review
Report Review

Great quality.
February 15, 2023

Placing the order was very easy. Products very good quality and true to size. Would definitely recommend.

Date of experience: February 15, 2023
Florida
1 review
0 helpful votes
Follow Julia J.
Unfollow Julia J.
Send Message
Share Review
Report Review

Tankini Top
February 15, 2023

Good fit, length is perfect, wide straps a plus! Nice design/fabric

Date of experience: February 15, 2023
Texas
2 reviews
0 helpful votes
Follow Pitt S.
Unfollow Pitt S.
Send Message
Share Review
Report Review

Waiting. For my order
March 17, 2023

I hoped to get my order from the U.S.,But it is coming from China.too bad the delivery time is more than 30 days.Even on 24 HR Dispatch items.

Date of experience: February 15, 2023