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ModlilyReviews 8,381

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
821
value
469
shipping
480
returns
385
quality
450
This company does not typically respond to reviews
Kentucky
1 review
0 helpful votes
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Red shirt
March 1, 2023

Love my shirts and fit so well and feel so comfortable

Date of experience: March 1, 2023
Canada
1 review
0 helpful votes
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Great Quality & True to size.
March 1, 2023

Beautiful Quality but unfortunately I ordered a size larger (just in case) and it is too big. I am exchanging the product, I guess I will see how easy or difficult that will be soon.
Will do another review soon.

Date of experience: March 1, 2023
Minnesota
1 review
0 helpful votes
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Shipping is a little odd
March 1, 2023

I ordered at the end of December and knew I was pushing my luck to get before vacation…I sent a message and they sent one super quickly so that was fabulous, but the rest didn't arrive until toward the end of February. So a little mixed bag of food and bad for shipping…the swim suits are absolutely adorable

Date of experience: March 1, 2023
Canada
1 review
0 helpful votes
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Wendy
March 1, 2023

Happy with my purchase. Good quality and pretty much true to size. I'll definitely be ordering again

Date of experience: March 1, 2023
GB
1 review
0 helpful votes
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Size
March 31, 2023

Size one item was tight. The second item to small! Offer me 20percent of order! But doesn't not explained how to get it

Date of experience: March 1, 2023
Canada
1 review
0 helpful votes
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Great product
March 1, 2023

I purchased two bathing suits both tankini's with shorts, I usually take L but ordered XL as I had ordered before and the L was a little snug. Both suits are beautiful can't wait to wear them in the summer!

Date of experience: March 1, 2023
Ohio
1 review
0 helpful votes
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Green
March 1, 2023

Customer service was very helpful when returning and reordering. I have ordered a couple times now and will continue to order.

Date of experience: March 1, 2023
Wisconsin
1 review
0 helpful votes
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Swim suit bottom
March 1, 2023

The swim suit bottom is good quality, true to size And is adorable.

Date of experience: March 1, 2023
Ireland
1 review
0 helpful votes
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Best fitting bikini EVER
March 1, 2023

Arrived on time. Beautiful colour and fit. Have ordered another already

Date of experience: March 1, 2023
Illinois
1 review
0 helpful votes
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Love the swimwear
March 1, 2023

I was skeptical at first but glad I decided to order from them because I absolutely love this one where even for older people they look good

Date of experience: March 1, 2023
Florida
2 reviews
0 helpful votes
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Great swim set
February 28, 2023

This swim set is great. The fit is true to size and matched the description perfectly. Shipping time was good.

Date of experience: February 28, 2023
Arkansas
1 review
1 helpful vote
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POOR SHIPPING
March 30, 2023

Beware of their shipping policy. I ordered 3 bathing suits and only received one. The other two have not shipped and are supposed to be here in 7 days at the latest per their shipping time frame, that's exactly a month from the time I ordered it. As of 2/28/23, my other items are still in the "processing" status. Placed the order on 2/7/23. If by some miracle I get the swim suits, I will update this review.

Date of experience: February 28, 2023
Florida
1 review
0 helpful votes
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Everything I have loved and have also told others about my shirts & bathing suit that I have gotten

Date of experience: February 28, 2023
Minnesota
1 review
0 helpful votes
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Product was as described.
February 28, 2023

Product was as described. Very pleased with it. Fits well.

Date of experience: February 28, 2023
Canada
1 review
0 helpful votes
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2 PC short set yellow
February 28, 2023

My outfit partly fit the shorts fit was a true size 3X, however The top that matched the shorts it was a set the top was an extra large so that was a down
Fall

Date of experience: February 28, 2023
West Virginia
1 review
0 helpful votes
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Little over priced
March 29, 2023

Little over priced. No discounts would apply. Size good, delivery was within decent time

Date of experience: February 27, 2023
Kentucky
1 review
0 helpful votes
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Quick delivery
February 27, 2023

I received my order in good time. The package was in great shape.

Date of experience: February 27, 2023
California
1 review
1 helpful vote
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Modlily is a scam company. They up-charged me for expedited shipping and promised a delivery date. It was delivered one full week after promised date. When I reached out to say they missed the event, I was unable to wear the dress, I would like a refund-- they said we can refund it with a shipping charge. I said, you already charged expedited shipping and didn't deliver on time, now you want to charge for me to ship it back to you. They replied, yes. Then on top of that, they charge 2 international fees to my bank account without my knowledge. This company is a foreign Asian company that cannot be trusted, and should be forced to remove their website with such ongoing fraudulent practices. Look at all the terrible reviews, they are endless. I can show you proof of promised delivery date vs. actual delivery date if you request it. As well as email correspondence that said I will be paying for additional shipping to return it, even though it showed up too late for me to wear.

Date of experience: February 26, 2023
Illinois
2 reviews
0 helpful votes
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Shirts
February 26, 2023

I have ordered from modlily for a couple of years have been very satisfied

Date of experience: February 26, 2023
Ohio
2 reviews
0 helpful votes
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Runs big
February 26, 2023

I liked the quality of the tops but they ran big. I was able to adjust them to fit but will order a smaller size next time.

Date of experience: February 26, 2023