Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
Love my shirts and fit so well and feel so comfortable
Beautiful Quality but unfortunately I ordered a size larger (just in case) and it is too big. I am exchanging the product, I guess I will see how easy or difficult that will be soon.
Will do another review soon.
I ordered at the end of December and knew I was pushing my luck to get before vacation…I sent a message and they sent one super quickly so that was fabulous, but the rest didn't arrive until toward the end of February. So a little mixed bag of food and bad for shipping…the swim suits are absolutely adorable
I purchased two bathing suits both tankini's with shorts, I usually take L but ordered XL as I had ordered before and the L was a little snug. Both suits are beautiful can't wait to wear them in the summer!
The swim suit bottom is good quality, true to size And is adorable.
Arrived on time. Beautiful colour and fit. Have ordered another already
I was skeptical at first but glad I decided to order from them because I absolutely love this one where even for older people they look good
This swim set is great. The fit is true to size and matched the description perfectly. Shipping time was good.
Beware of their shipping policy. I ordered 3 bathing suits and only received one. The other two have not shipped and are supposed to be here in 7 days at the latest per their shipping time frame, that's exactly a month from the time I ordered it. As of 2/28/23, my other items are still in the "processing" status. Placed the order on 2/7/23. If by some miracle I get the swim suits, I will update this review.
Everything I have loved and have also told others about my shirts & bathing suit that I have gotten
Product was as described. Very pleased with it. Fits well.
My outfit partly fit the shorts fit was a true size 3X, however The top that matched the shorts it was a set the top was an extra large so that was a down
Fall
Little over priced. No discounts would apply. Size good, delivery was within decent time
I received my order in good time. The package was in great shape.
Modlily is a scam company. They up-charged me for expedited shipping and promised a delivery date. It was delivered one full week after promised date. When I reached out to say they missed the event, I was unable to wear the dress, I would like a refund-- they said we can refund it with a shipping charge. I said, you already charged expedited shipping and didn't deliver on time, now you want to charge for me to ship it back to you. They replied, yes. Then on top of that, they charge 2 international fees to my bank account without my knowledge. This company is a foreign Asian company that cannot be trusted, and should be forced to remove their website with such ongoing fraudulent practices. Look at all the terrible reviews, they are endless. I can show you proof of promised delivery date vs. actual delivery date if you request it. As well as email correspondence that said I will be paying for additional shipping to return it, even though it showed up too late for me to wear.
I have ordered from modlily for a couple of years have been very satisfied
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.