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ModlilyReviews 8,381

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
821
value
469
shipping
480
returns
385
quality
450
This company does not typically respond to reviews
North Carolina
2 reviews
0 helpful votes
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Nice dress. Fits to size!
March 5, 2023

This is for a wedding. I'm happy to say it will make me feel great and comfortable!

Date of experience: March 5, 2023
Illinois
1 review
0 helpful votes
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Great swimsuits
March 4, 2023

Was very pleased with the swimsuits I ordered. Fit was great!

Date of experience: March 4, 2023
Minnesota
1 review
0 helpful votes
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S L O W!
April 3, 2023

My first order arrived in 2 weeks - relatively slow, I thought. My second order still hasn't arrived after 4 weeks. I checked the order to be sure I had submitted it correctly. I had, but it had not yet been acknowledged. I clicked the "Where is my order" button and, after several days, it is still listed as being processed. I will be grateful to receive the items someday. Order #**************

Date of experience: March 4, 2023
Massachusetts
2 reviews
0 helpful votes
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Satisfied
March 4, 2023

Received my 3 dresses, looking forward to summer to be able to wear them. I love the dresses.

Date of experience: March 4, 2023
Missouri
1 review
0 helpful votes
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Return/refund
March 4, 2023

Returned an item - great & fast response from customer service!

Date of experience: March 4, 2023
New York
1 review
0 helpful votes
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Swimsuit
April 3, 2023

Fit great size is right. If order more than one swimsuit they come at different times wish when you order they would come all together.

Date of experience: March 4, 2023
Australia
1 review
0 helpful votes
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Bathers
March 3, 2023

I selected the bathers, then returned for exchange. I paid for return and they were received. I had selected the bathers for exchange. I found form a bit hard to follow, but it clearly showed bathers I wanted to exchange for. Time elapsed, then was advised bathers selected apparently did not exist. I told them my husband and myself keep seeing them advertised. Eventually had to supply photo. Love modlily tops which I have purchased. The bathers have arrived and very happy with them. I am 82yrs and will be very careful not to have exchange experience again. Thank you

Date of experience: March 3, 2023
Virginia
1 review
0 helpful votes
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Beautiful colors
March 3, 2023

Everything looked great until I started trying them on. One was cut to low for my taste. I can sew in a little lace and it will be fine. Two didn't fit just right but I may have to lose a little weight. One was perfect if you like very long sleeves. I can cuff them.

Date of experience: March 3, 2023
Ohio
1 review
0 helpful votes
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Had to have help getting refund which was just sent back today so I will see. I love the clothes but if I have trouble sending items back that will be a huge issue!

Date of experience: March 3, 2023
Australia
1 review
0 helpful votes
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Swim Tops
March 3, 2023

Easy online experience, prompt delivery. Very happy with my 2 purchases

Date of experience: March 3, 2023
Australia
1 review
0 helpful votes
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Swimsuit
March 2, 2023

Fitted perfectly Beautiful and soft fabric was delivered before due date

Date of experience: March 2, 2023
Wisconsin
1 review
0 helpful votes
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Swimsuits
March 2, 2023

My order was separated into 2 orders.
With customers service representative Renee helped I was able to get both suits before my vacation.
My only disappointment was I did see another swimsuit after my orders were received that I might have liked better but does a girl need 3?

Date of experience: March 2, 2023
Kentucky
1 review
0 helpful votes
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So I was excited to order their stuff. Looks fantastic. Right? Over 3 months later I'm still waiting for my stuff and according to the sketchy postage link it hasn't moved in a month. Their only responses is we will expedite your purchase and the only way to get a refund is by returning it after you receive it. Originally it was posted to get here by Christmas.it's March. Do not order.

Date of experience: March 2, 2023
New York
1 review
0 helpful votes
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Pleasant
March 2, 2023

I am very happy with the bathing suit I brought, so I ordered more.

Date of experience: March 2, 2023
Iowa
1 review
0 helpful votes
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Was very pleased with time element of delivery, Came before expected date.

Date of experience: March 2, 2023
Pennsylvania
1 review
0 helpful votes
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Very nice
March 2, 2023

It has been a good experience so far. I do have an item to exchange so I will see how that goes.They do say there's no charge for returning but the label cost you $9.99. So yes you do pay.

Date of experience: March 2, 2023
Australia
1 review
0 helpful votes
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A++++ highly recommended
March 2, 2023

Good quality clothing, good variety to chose from and I like the fact that the clothing fitted perfectly and lovely materials and designs and that I won't see many people dressed the same as me walking down the street.
Prompt delivery …….def will tell family about this company

Date of experience: March 2, 2023
Arkansas
1 review
0 helpful votes
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Shopping For The Cruise
March 1, 2023

Great Quality and beautiful patterns, very comfortable and easy on the skin. No problems with ordering and receiving my swimwear. I was a little confused with the exchange process but everything went through

Date of experience: March 1, 2023
Pennsylvania
1 review
0 helpful votes
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Great
March 1, 2023

Not sure if it would be a good fit, but material was fine

Date of experience: March 1, 2023
Alabama
2 reviews
0 helpful votes
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Great Service
March 1, 2023

Return, although not free, are hassel free!
I got the refund as store credit which is perfect for repeat shoppers

Date of experience: March 1, 2023