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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
California
1 review
0 helpful votes
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Perfect
June 10, 2017

They have wonderful items at great prices. I have been happy with everything I have purchased. What you see is what you get. I can't stop looking at it, will be buying more. Price was great and sevice was wonderful.

Date of experience: June 8, 2017
California
1 review
0 helpful votes
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Excellent Customer Service
April 11, 2022

I placed an order and realized I wouldn't receive it when I needed it. I asked to cancel my order and they did it immediately. Very pleased with their Customer Service. I would definitely buy from them again.

Date of experience: April 11, 2022
China
1 review
0 helpful votes
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High quality
May 27, 2017

Perfect website. I fell in love with this dress since saw it on the site. Based on the review I read I was hesitant to purchase it, but it was the best decision I ever made. It's not as see through as I thought so i was able to wear it with a normal VS black undie. It's my favorite summer maxi dress and I wore as much as I could during the summer.

Date of experience: April 25, 2017
Utah
2 reviews
1 helpful vote
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Shipping problem
February 11, 2022

When I received the pkg of 3 orders of swimwear I was shocked to see the package had been cut from top to bottom and a huge label had been stuck over the cut opening of the shipping bag to hold it together. The label had my house # written on it. (?) one of the swimming suits had been damaged from the cutting device.

Date of experience: January 12, 2022
Arizona
1 review
0 helpful votes
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Perfect fit!
July 25, 2017

I was a bit skeptical when I ordered this dress. I read the reviews and decided to order it and if it didn't work, I would simply return it. I got the dress on Friday and wore it to a friend's wedding the next day. The fit was perfect. I ordered a medium (8/10), I am almost 5'7" and weigh about 150. It was the perfect length. The top part was a little see thru, but I wore a nude color cami underneath. It worked out perfect. I would order again and recommend this to others!

Date of experience: July 25, 2017
Ohio
2 reviews
0 helpful votes
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This poses a problem for me. I am a 34D cup but have a small bottom. I need medium or small bottoms but a large or extra large top. I will have to return my suit for a full refund. If I order in a size large the bottoms will be too big. Its a shame, cause the material appears to be good Quality.

Date of experience: April 6, 2022
Ohio
1 review
0 helpful votes
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Awesome online shop
September 16, 2017

At first I was pretty sceptical about Modlily since I had never heard of it before, but I ordered a black dress from there website. After receiving the order confirmation email, it took about 6 days to get here! I was so pleased that it had arrived! The dress fits PERFECTLY, the quality is good and now I am wearing the dress to prom!

Date of experience: September 16, 2017
New York
3 reviews
6 helpful votes
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Products are Junk
May 16, 2017

I ordered two bathing suits, shirt and jewelry. One of the bathing suits isn't even sewn on the seam. I am 5'5 and i weigh 135 I ordered a size XL shirt and it is tight. The shirt is a pretty shirt, I seriously could have bought nicer earrings at a dollar store. My order number is M**************

Date of experience: May 16, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Florida
1 review
9 helpful votes
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Terrible
February 5, 2020

I ordered 3 shirts from this company. Two were extremely small and one was the COMPLETELY wrong item. They came in two shipments and took forever. When the first order came it was too small. I tried to contact Modilily but their site was down. Received the third item and finally was able to submit a return ticket. They refused the first two items stating it had been over 30 days, it was 31 days and only because their site was down TWICE! The second shipment was given a return label and now they refuse to refund because they say it was stained and was the wrong item. Yes it was the wrong item and NO it was not stained. The reason I returned it is because it was the wrong item. It was never worn and was placed immediately back in the packaging so there is no chance it was stained. Terrible quality, terrible customer service and a complete rip-off.

Date of experience: February 5, 2020
Ohio
4 reviews
0 helpful votes
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Exchange process
July 23, 2022

Wanted to exchange a couple of items. The exchange website is not the best... I had to chat to get a clearer understanding of how to proceed with the exchange. The one I talked with was Oviya, she was very helpful, but just a little hard to understand due to the language barrier, but we finally worked it all out. She did her best to help me understand, and I appreciate her patience with me.

Date of experience: July 23, 2022
Florida
1 review
0 helpful votes
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I am very pleased
September 13, 2017

I have ordered many items from this shop, dresses and jewelries. Overall I am very pleased with the quality of the items. The shipping time is reasonable and the prices are quite reasonable too. Overall I am delighted to order from this site.

Date of experience: September 13, 2017
Alaska
1 review
0 helpful votes
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Great customer service
December 29, 2022

I only received part of my order. Emily was willing to ship my remaining items asap. I needed it in a few days & since it wouldnt arrive at the time, i wanted to cancel it. With no hesitaton, Emily took care of it. I was pleased how quick & easy this online chat process was.

Date of experience: December 27, 2022
GB
1 review
1 helpful vote
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I am a bit concerned with some reviews of other people and I placed my order today and I hope it's not fake and I hope I do deliver my order to my billing address that I sent to you today. Hope you understand me

Date of experience: March 10, 2016
Australia
1 review
2 helpful votes
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Purchased bikinis and double checked the measurements according to modlilys wonderful sizing guide purchased the 2 XL as by the measurements the togs would actuall be to big, received my parcel and honesty would be lucky to fit a small 10 yr old.Not happy Jan, please buyer beware very.

Date of experience: March 23, 2017
Texas
1 review
0 helpful votes
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True to size
August 23, 2017

I love it! Just as the picture. Good fabric and its not short! It covers what it should and I gotten the size just as usual and fits me well. Still the difference isnt too bad and I love how it looks!

Date of experience: August 23, 2017
Virginia
1 review
10 helpful votes
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Surprisingly love it!
March 31, 2016

I was DEFINATELY expecting the worst after reading the reviews and what some friends had told me from their experience ordering from rosegal and modlily. I loved the black crochet-like one piece they were advertising on Facebook so much though that I went for it and ordered it ($22 loss wasn't gonna be the end of the world if it was awful). First off after reading how long some orders took I was shocked when it came in ten days! From China, not too shabby! Secondly I already had been told the sizes run smalllllll, I'm petite (5,4") but very large in the chest (DDD34), so I said better safe than sorry and got an XL. It's fits nearly perfect, the chest area still is pretty small, some boob spillage, but nothing too much. It is nicely made and cut. Very comfortable. I would just recommend to buy a size or two up!

Date of experience: March 31, 2016
North Dakota
1 review
6 helpful votes
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Modlily is just like Rosegal, SammyDress, etc... their website shows you pictures of beautiful clothing but what you get is garbage. I ordered a swimsuit... it took forever to arrive and what I got was falling apart and made out of a stiff polyester fabric - not swimsuit fabric. And the fit was horrendous! Then when I contacted the company they first insisted that if I didn't like the suit I could give it to someone else who would "appreciate it" - huh!?!? Then they wanted pictures: I lsent/uploaded pictures 3 times - but then the photos would magically disappear. I insisted on a refund - they were only going to give me $6.00 back. After over month of haggling with them, I finally remembered I'd used Paypal to puchase the suit and, after some more back-and-forth, Paypal got me a full refund.

What the swimsuit was supposed to look like.
Notice how stiff the fabric is! It doesn't even unfold or relax but stick straight out at the bottom.
Stitching was already unraveling when it came out of the package.
Date of experience: June 21, 2016
California
1 review
0 helpful votes
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Thank you!
June 6, 2022

I appreciate my question was answered pomptly and explanation was given courteously. I will endeavor to read the coupon details more clearly. Thank you for the discount given and I will certainly recommend you!

Date of experience: June 6, 2022
California
1 review
3 helpful votes
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Bad business PRACTICE
April 13, 2017

I purchased an item in Dec of 2016. I checked my paypal charges in March. Showing charges from Modliliy. I emailed Modliliy that i never received an item from them, They said it was delivered in March 26,2017. After 3 mos they delivered and it was left in my front door they said. After 3 mos. Who knows who could have gotten it. They won't refund my money for the very long delay and to think I never get the item. Do not order to this company, They are unreliable, don't care how long it takes for the delivery as long as they get your money. They told me they spend money for the shipping so they won't refund.

Date of experience: April 13, 2017
Illinois
1 review
0 helpful votes
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A huge selection of clothes from Modlily!
June 12, 2024

Modlily's clothes are made for real size women. They have a whole selection of tops that are kind to your figure!

Date of experience: June 12, 2024