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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Kentucky
1 review
1 helpful vote
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WARNING!
May 18, 2017

Do not do any business with this company. They are not what they appear to be. When they tell you that your item will ship within 5 days they set it in "Preshipping" for weeks on end so it generates a tracking number and because it has a tracking number they won't do anything for you.

They do not answer any questions or concerns and the number they list to call overseas does not work. There is NO way for you to get a refund, to file a complaint or at this point even receive your order.

BE VERY CAREFUL!

Date of experience: May 18, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Australia
1 review
0 helpful votes
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Promptly delivered
May 9, 2024

The garment was a great fit and delivery prompt.
My only complaint is that the fabric has a few pulls in it after one wear to a wedding which indicates the quality of the fabric could be better.

Date of experience: May 9, 2024
Colorado
1 review
0 helpful votes
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Happy Customer
May 23, 2024

I browsed thru the website. I placed an order. Shortly I received my complete order. I washed and dried the tops and they all fit perfectly. Your website is awesome.

Date of experience: May 23, 2024
New Hampshire
1 review
0 helpful votes
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Great customer service
June 1, 2022

I had issues trying to pay for my order with a Vanilla Visa card as a Visa, I think because it's for use in the US only. At the checkout, it wasn't letting me select PayPal so that I could still use it. I submitted a ticket, and then soon received an Emil for $1 off to complete my order. There was a PayPal link in the email that i was able to use. Later that night I received an email from customer service stating that my order had gone through.

Date of experience: June 1, 2022
New Jersey
1 review
0 helpful votes
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No Problems
July 9, 2017

Absolutely love this site. My first and second online clothing shopping experience. The shipping time and customer sevice was excelant and the quality of the product is amazing. Online ordering was no problem and I received my item within 3 to 8 days. I would order again.

Date of experience: July 9, 2017
Washington
1 review
0 helpful votes
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Love Modlily
July 22, 2017

Molily is amazing. Fast shipping, great products. I have never had to return and everything is as described or better. They have almost everything I need and rarely have to go elsewhere for products. Fast, reliable and always taking responsibility for what they sold to me.

Date of experience: July 22, 2017
Massachusetts
1 review
0 helpful votes
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Shipping
July 4, 2024

Shipping issue with delivery address; resolved, notifications prompt and responded to make it happen

Date of experience: July 4, 2024
Illinois
2 reviews
0 helpful votes
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Return
July 10, 2024

Needed a different size. Was not like picture on website. Couldn't see the side of merchandise. Hopefully will get another one soon.

Date of experience: July 10, 2024
Louisiana
1 review
0 helpful votes
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Modliliy Purchase
August 22, 2022

The dress and pantsuit did not fit my body shape but the shirt did fit. The shirt was damaged with dark ink spots on back when it was received. I returned all 3 items but would like a replacement for the shirt.

Date of experience: August 22, 2022
Texas
1 review
0 helpful votes
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I have waited about a month to review this dress. I did this because I didn't want to just judge it based on how beautiful it was when it arrived. I wanted to wear it, wash it, see how it held up. I will say I originally purchased the red/black dress in small, but I felt like it was too tight (my build is 32a-25-36). I ultimately kept it in medium although that felt too loose. After washing it on cold/delicate and purposely drying it on low to shrink it a bit (just that first wash, every other time I hang it to dry to keep it's shape) I found it fit a lot better. It is truly gorgeous! I only wish it was about a few inches shorter, but then again I'm only 5'3" so every dress feels too long haha

Date of experience: August 16, 2017
Indiana
1 review
0 helpful votes
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Just as picture
August 23, 2017

I love it! Just as the picture. Good fabric and its not short! It covers what it should and I gotten the size large rather than extra large since I usually fit in large. Still the difference isnt too bad and I love how it looks!

Date of experience: August 23, 2017
Australia
1 review
0 helpful votes
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Very disappointed
June 29, 2023

My packages arrived and the items weren't what I was expecting. The length was too long and the fabric wasn't at all flattering. I wanted to return all purchases only to find it was going to cost as much as the outfits to post back. Packages arrived with Victoria Australia postage but had to send back to USA or Uk. I won't be purchasing from moodily again for this reason.

Date of experience: May 30, 2023
Massachusetts
1 review
0 helpful votes
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Swim suit
July 29, 2024

I am very pleased with the color, material, and the way it fits

Date of experience: July 29, 2024
Canada
1 review
0 helpful votes
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Can't give a zero rating...

Product is not as advertised!
Fabric is not as descried on product page.
Cut is no as illustrated on product page.
Fit is not proportional for average woman.
As product is not as advertised, vendor should be responsible for return shipping. Vendor is refusing cover return shipping.

When posting our issues to Modlily and other sites, responses from Modlily have been "Boiler Plate Responses". It seems that all they did was identify a negative review and pasted a standard "We are sorry..." Response.

On one site the response said "you will not be required to pay the second shipping cost" In our view that is the return shipping costs, which as we mentioned above they will not do.

Date of experience: June 22, 2023
Texas
1 review
0 helpful votes
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Amazing!
August 30, 2017

This dress is amazing! Love the fit. And this was i first time ordering and wasn't sure if the dress would fit but was surprised to see that it did and looked great. I love my dress and would definitely continue shopping here. LOVE IT!

Date of experience: August 30, 2017
GB
1 review
0 helpful votes
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Run a bit small
July 14, 2016

It's a beautiful dress, material stretches and molds to your body. But it does run a bit small. So make sure you order 1 size up if you are looking for a small sized dress... 2 sizes up if you are looking for a dress large or more.

Date of experience: July 12, 2016
Michigan
4 reviews
0 helpful votes
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Confusion
June 13, 2022

I was sent email saying a part of the order was shipped, the rest they had no idea when I would receiveitems items. I was told I could cancel my order. When I tried to customer Debbie's would not let me cancel.

Date of experience: May 14, 2022
California
1 review
0 helpful votes
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Perfect
June 10, 2017

They have wonderful items at great prices. I have been happy with everything I have purchased. What you see is what you get. I can't stop looking at it, will be buying more. Price was great and sevice was wonderful.

Date of experience: June 8, 2017
California
1 review
0 helpful votes
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Excellent Customer Service
April 11, 2022

I placed an order and realized I wouldn't receive it when I needed it. I asked to cancel my order and they did it immediately. Very pleased with their Customer Service. I would definitely buy from them again.

Date of experience: April 11, 2022
China
1 review
0 helpful votes
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High quality
May 27, 2017

Perfect website. I fell in love with this dress since saw it on the site. Based on the review I read I was hesitant to purchase it, but it was the best decision I ever made. It's not as see through as I thought so i was able to wear it with a normal VS black undie. It's my favorite summer maxi dress and I wore as much as I could during the summer.

Date of experience: April 25, 2017