About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
A great site for all your needs with a great customer experience. Offers easy returns. They have a very easy to use website. I have bought several items from them and each one was a great bargin.
Love, Love, Love
Allow 2 weeks for delivery (just in case you need for a holiday) I ordered 2 tankini tops and both were too small. Ordered XL size 20 and the bust was no way near a 20. I have sent back and ordered XXL but I am a little concerned that they still may not fit as they were a lot too small. They tankinis were as the pictures (pretty) and quality was good just too small. These were ideal for me if they would have fit as you can order different size swim trunks as I am a size 10. I have kept them and hoping the replacements tankini tops will fit when replaced.
Do not buy! Really poor quality. First off all you have to wait ages until it arrives and when you discover what did you order you are not able to return it because Customer Service Ignores you!
I really do not recomend!
I contacted customer service with questions, and they answered quickly and professionally. They made an error right and a lifetime customer. I have already placed my 2nd order and it came in record time! Very happy with the product and the service.
I just got this yesterday and tried it on. I love it, the fabric is nice and its well made. I am 5'8 158lbs, with hips (!)and a smallish waist, I got an XL. Its tight around the hips but I think if I went up a size it would be too loose in the bust and waist. I normally wear a size 10. I'll post a pic after I wear it Saturday
When you see a company on FaceBook you wonder if they are reputable. I took a chance and ordered from ModLily. Seriously, I wasn't sure if I would get the shirts or not but yay, I did get the shirts and they are good quality and they fit as described. I will order from them again!
I cancelled an order several hours after I placed it because I became worried about the sizing. It has been 5 months and still no refund. After many messages back and forth they told me to check with Paypal. I didn't use Paypal. They told me they sent it to a bank, but couldn't tell me to whom they sent it. My bank never got it. They will no longer answer my messages. Never, ever deal with this company!
I bought a swimsuit then 2 days later a dress. The dress showed up first, XXL fit like a medium. Then about a week later the swimsuit showed up, that size seemed to fit as expected. Emailed to try and return the dress, but weren't very helpful about it. Complained about high shipping costs.
SO comfy and flowy! Fits and looks EXACTLY like the photo! I can think of a million different ways I could wear this with different combinations of accessories n' stuff! I might order the other colors just because it fits so nice and was so cheap!
Nice measurements. I ordered this dress a little afraid that it would be too small in the bust. But actually it is perfect! The lace and the stripes make it a gorgeous dress for summer, and it is very lightweight, which is nice. The skirt is very full and flowy.The dress turned lots of heads, and I felt beautiful.
I love the clothing ModLily has to offer. Everything I have purchased has fit very well and is of great quality. The prices are very reasonable and the sizes are true to the sizing guide. I have not had to return anything, so I am very pleased with the items I have received so far. I am petite in size and it's hard for me to find clothing that is made this well. I will be purchasing from ModLiliy again. (Smiley Face emoji!)
I really love the sweater and sweatshirt I bought. They are soft and pretty and they are on the thin side. I like my tops thin and light. I gave only 4stars because shipping is very slow. It should not take months to get your order.
I ordered a couple of swim suits from ModLily.com I referred to the size chart like I was told to etc., and not only did I pay for the shipping to arrive sooner which it did not the swim suits did not fit.
All I want to do it return the suits and get my money back.
I have contacted this HORRENDOUS company well over 5 times and they do not respond. The fact that they don't fit is no ones fault all I want is my money back PERIOD. I'm not asking for the world just like a normal company return my product for my money back. They are not responding to me and I'm going to get stuck with product that does not fit. I absolutely DO NOT recommend this company, stay the he! Away from it!
My entire experience - from shopping to ordering to having to ask a question about my order - has been a pleasure. Your site is so easy to maneuver and your service is excellent! I will be ordering again!
Great seller and very easy to work with. Really glad that I found this business online. They were very accommodating.
I ordered the pretty grey polkadot shirt from the internet. What a cheap looking shirt. Doesnt look anything like picture. Very Very cheap material and no tags on how to care for it. Long sleeves are too short. Material in picture is entirely different than what I received. Mine is cheap cotton and I wonder what happens when I wash it.
Modlilly has responded to all my complaints. Bathing suit was a "second" but was sold as a new item stitching on breast was folded on one breast and sewed different. Criss cross in front came unsewn upon first try on. Padding in cups look like cellulite. Fits great but poorly made. Modlilly gave me a 3.50 credit. Suit was around 29.00 and non returnable
My experience was as I thought it would be which is effortless. I picked out my swim suit, ordered it, and it came earlier than stated! I love it and I will be ordering again from my new fav place, Modlilly!
Do not do any business with this company. They are not what they appear to be. When they tell you that your item will ship within 5 days they set it in "Preshipping" for weeks on end so it generates a tracking number and because it has a tracking number they won't do anything for you.
They do not answer any questions or concerns and the number they list to call overseas does not work. There is NO way for you to get a refund, to file a complaint or at this point even receive your order.
BE VERY CAREFUL!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
The garment was a great fit and delivery prompt.
My only complaint is that the fabric has a few pulls in it after one wear to a wedding which indicates the quality of the fabric could be better.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,