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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,002 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
812
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Australia
1 review
2 helpful votes
Follow Sharryn O.
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Purchased bikinis and double checked the measurements according to modlilys wonderful sizing guide purchased the 2 XL as by the measurements the togs would actuall be to big, received my parcel and honesty would be lucky to fit a small 10 yr old.Not happy Jan, please buyer beware very.

Date of experience: March 23, 2017
Texas
1 review
0 helpful votes
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True to size
August 23, 2017

I love it! Just as the picture. Good fabric and its not short! It covers what it should and I gotten the size just as usual and fits me well. Still the difference isnt too bad and I love how it looks!

Date of experience: August 23, 2017
Virginia
1 review
10 helpful votes
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Surprisingly love it!
March 31, 2016

I was DEFINATELY expecting the worst after reading the reviews and what some friends had told me from their experience ordering from rosegal and modlily. I loved the black crochet-like one piece they were advertising on Facebook so much though that I went for it and ordered it ($22 loss wasn't gonna be the end of the world if it was awful). First off after reading how long some orders took I was shocked when it came in ten days! From China, not too shabby! Secondly I already had been told the sizes run smalllllll, I'm petite (5,4") but very large in the chest (DDD34), so I said better safe than sorry and got an XL. It's fits nearly perfect, the chest area still is pretty small, some boob spillage, but nothing too much. It is nicely made and cut. Very comfortable. I would just recommend to buy a size or two up!

Date of experience: March 31, 2016
North Dakota
1 review
6 helpful votes
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Modlily is just like Rosegal, SammyDress, etc... their website shows you pictures of beautiful clothing but what you get is garbage. I ordered a swimsuit... it took forever to arrive and what I got was falling apart and made out of a stiff polyester fabric - not swimsuit fabric. And the fit was horrendous! Then when I contacted the company they first insisted that if I didn't like the suit I could give it to someone else who would "appreciate it" - huh!?!? Then they wanted pictures: I lsent/uploaded pictures 3 times - but then the photos would magically disappear. I insisted on a refund - they were only going to give me $6.00 back. After over month of haggling with them, I finally remembered I'd used Paypal to puchase the suit and, after some more back-and-forth, Paypal got me a full refund.

What the swimsuit was supposed to look like.
Notice how stiff the fabric is! It doesn't even unfold or relax but stick straight out at the bottom.
Stitching was already unraveling when it came out of the package.
Date of experience: June 21, 2016
California
1 review
0 helpful votes
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Thank you!
June 6, 2022

I appreciate my question was answered pomptly and explanation was given courteously. I will endeavor to read the coupon details more clearly. Thank you for the discount given and I will certainly recommend you!

Date of experience: June 6, 2022
California
1 review
3 helpful votes
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Bad business PRACTICE
April 13, 2017

I purchased an item in Dec of 2016. I checked my paypal charges in March. Showing charges from Modliliy. I emailed Modliliy that i never received an item from them, They said it was delivered in March 26,2017. After 3 mos they delivered and it was left in my front door they said. After 3 mos. Who knows who could have gotten it. They won't refund my money for the very long delay and to think I never get the item. Do not order to this company, They are unreliable, don't care how long it takes for the delivery as long as they get your money. They told me they spend money for the shipping so they won't refund.

Date of experience: April 13, 2017
Illinois
1 review
0 helpful votes
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A huge selection of clothes from Modlily!
June 12, 2024

Modlily's clothes are made for real size women. They have a whole selection of tops that are kind to your figure!

Date of experience: June 12, 2024
Florida
1 review
0 helpful votes
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Customer Service
June 12, 2024

I had to return a bathing suit twice because neither size fit. They were accommodating and gave me a full refund.

Date of experience: June 12, 2024
Ohio
1 review
8 helpful votes
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BEWARE!
April 1, 2016

Their customer service is horrible. I order 2 swimsuits, after 2 weeks I emailed them & they said they are still waiting for the suits to arrive to their warehouse. I asked them to immediately cancel the order. They ignored my request twice. About 10 days after my request to cancel they shipped it. I asked them to send me a return label since I clearly asked them twice to cancel the order, they wouldn't. Beware! Don't trust them!

Date of experience: April 1, 2016
Sofia M. Modlily Rep
over a year old

Hi
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

Georgia
0 reviews
0 helpful votes
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Shipping and return
January 23, 2022

It took a little longer than it should have to get my items and now I'm waiting again on my return and my exchange. Shouldn't have to wait this long especially since they didn't have to wait that long on their money from my account

Date of experience: January 23, 2022
Illinois
1 review
7 helpful votes
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At this point I have nothing positive to report. I am apalled at the obvious lack of communication with this company. I would like to know if and when my purchase was shipped. If it is still not shipped, i would like to know why.

Date of experience: May 23, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

California
1 review
0 helpful votes
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Worth it!
July 30, 2016

I really like this dress. I ordered a size down and it was still just a tad bigger than I prefer. I wanted it for a party dress but I'll just keep it for a work dress since it hits at the knees. Super comfy. I was very surprised at how heavy the dress was. It's like a spandex material.

Date of experience: June 28, 2016
South Carolina
1 review
0 helpful votes
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The best online company for bathing suits
July 3, 2024

A lot of choices for all age groups. I am s grandma and love Modlily bathing suits this is my third time ordering

Date of experience: July 3, 2024
Kentucky
2 reviews
0 helpful votes
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Excellent customer service
July 3, 2024

Had to return a few items that didn't fit correctly. The communication I received was quick, professional, and took care of my request.

Date of experience: July 3, 2024
New Hampshire
1 review
0 helpful votes
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Love your things
July 9, 2024

Its great love your bathing suits and clothes, ezz asking for too much i just wanted to get a free gift

Date of experience: July 9, 2024
North Carolina
1 review
10 helpful votes
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I cancelled 24 hrs and have to pay $3 handling fee. I'm ok with that but there is email trail of endless BS And now they say refunded to my store account... I have no store account and specifically asked for refund back to my original credit card... TOTAL BS co. I shop exclusively online and have NEVER HAD AN ISSUE... buyer beware for sure

Date of experience: December 2, 2015
Canada
1 review
0 helpful votes
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RIPOFF
July 5, 2022

Everything I ordered wasn't in stock. Requested a refund several times and was assured it was processed but never did receive it. Requested proof it was processed and never received it. DON'T order from this site.

Date of experience: June 5, 2022
New York
1 review
0 helpful votes
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Return and exchange
July 30, 2024

Great customer service excellent quality clothes fits true to size

Date of experience: July 30, 2024
Florida
3 reviews
0 helpful votes
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I ordered a cyan swim top and a cyan swim skirt. They are not even close to being the same color.
Very disappointed to put it nicely. I want a full refund on the swim skirt no kidding no maneuvers flat our my money back for the swim skirt. As for the swim suit I like it and have worn it. I wanted a matching swim skirt.

Date of experience: March 12, 2023
Philippines
1 review
0 helpful votes
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Good experience
October 14, 2021

I like the items that I recieved. I ordered twice already to modlily and I like there service. The only thing I was surprised is that I already paid delivery fee when the items arrived I still pay for delivery?

Date of experience: October 14, 2021