No status on shipment.
Had computer issues which ended up cancelling my order and I couldn't get help in reinstating the order or receiving a status. Couldn't get a refund to my credit card. The refund was held and I had to order from them to get my money back, and still haven't gotten my order or a status.

I placed my order on February 2nd. After 2 weeks I contact them on February 17th and told them to cancel my order. The told me it had shipped on February 5th. The only thing that had been done on February 5th was a shipping label. Now looking at the tracking info it shipped out the same day I cancelled my order. I would never recommend this company to anyone. This company is scammers!

It was great! It was easy and it's convenient. They always have the sizes I need

The clothes are up to date and good quality. The prices are on par with anyone else's. The shipping is expedient and notices are sent to let you know when your order will be delivered.

I selected the bathers, then returned for exchange. I paid for return and they were received. I had selected the bathers for exchange. I found form a bit hard to follow, but it clearly showed bathers I wanted to exchange for. Time elapsed, then was advised bathers selected apparently did not exist. I told them my husband and myself keep seeing them advertised. Eventually had to supply photo. Love modlily tops which I have purchased. The bathers have arrived and very happy with them. I am 82yrs and will be very careful not to have exchange experience again. Thank you

This company is horrible! They sent me 2 items 3-4 sizes too small, then $#*!ed me around for a month claiming that it was cheaper to make a deal. I told them I didn't care whatever worked, but that they needed to pay for the return shipping and that I did not want the products. I did not see the point. After I filed the chargeback with my cc, they apparently posted a response after i charged back and claimed that I would have to pay for the shipping and would only be refunded 60% of the product,

So not do business with them! If you like a garment take a picture to a local seamstress and let them make it. You will have a lot less headaches.

Customer service very POOR! Lack of understanding, and no help provided once sale has gone through! Quality of clothes very cheap, UK market stalls sell better material, shipping costs which make you believe if you pay more than your delivery will arrive quicker! ERM NO! This site should stop trading in the UK!

I ordered 5 items of clothing all very poor quality! Considering all the sizes i ordered were the same, the clothes are all different sizes! One of the swimming costumes I ordered smelt of chlorine! Their customer service is designed to p*ss you off in hope you go away! DO NOT give up!

DO NOT USE THIS COMPANY ITS A SCAM!

The style and clothes are great, but sizes do vary----it may take a small in this shirt and than a large in another. My measurements according to the charts are a small. But a lot of the mediums run really small and the larges are huge. But this is not a big problems because I share the clothing with my family.

I had no issues with mod lily. I would order again. There are many good choices to choose from

Just ordered a 2 piece bathing suit which looked suitable for plus size (the one with tassles on the top). On the photo the bottoms look high waisted. They really are not and no support in the top which doesn't habe as many tassles on the photo. Plus the material is quite see through Looking at other reviews, I don't think I'll even bother asking for a refund as looking at their policy, you don't get a full refund anyway. I just hope other people read these reviews and place a big order with them. Don't waste your money.

Modlily, like Covid-19, comes from China - and nothing good ever comes from there. Their subpar customer service is nothing but an AI chat bot with broken English, and you will get nowhere asking for a refund when something goes wrong with the order.

Ordered a swimsuit and never received it due to a computer glitch on their end. First they claim they never received my payment even though the charge clearly shows on my credit card statement. Then they claim they didn't have my address, which had to be entered twice while ordering. They canceled my order without telling me and kept my money. When I asked for a refund I got nothing but a runaround.