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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 8,001 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
812
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Illinois
1 review
0 helpful votes
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Perfect swim tops
June 18, 2024

I love ModLily for their swimsuit tops. They are very flattering and camouflage body flaws. The only thing I would improve is faster shipping.

Date of experience: June 18, 2024
Texas
1 review
0 helpful votes
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Affordable trendy website
May 29, 2024

I ordered a few bathing suits on this website a few weeks ago. The bathing suits were shipped and delivered quickly, and are amazing material! Highly recommend shopping on modlily!

Date of experience: May 29, 2024
Texas
1 review
0 helpful votes
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Frustrated Retun
September 14, 2022

I have been shopping with Modlily for a while & my last purchase I needed to return a few items. I was having a very frustrating return experience & could not get a return label or anyone to help me thru email. I finally decided to start a live chat & Maya come through like a champ. She was VERY informative & gave me detailed instruction on my return items but more importantly she was VERY polite. I appreciate ALL her help. I love what Modlily has to offer & can't wait for my next shipment. Thanks again for helping me in my time of stress. Darlene Willborn

Date of experience: September 14, 2022
Australia
1 review
0 helpful votes
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Great service
June 5, 2022

After placing my order I realised I ordered the wrong size. I immediately thought i had wasted my money however hoping for the best I sent an email requesting a size change. I received a reply email within hours stating the order has been canged. My dresses arrived well packaged & fitted. I am very happy. Thank you

Date of experience: June 5, 2022
Italy
1 review
11 helpful votes
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Stay away from It!
August 11, 2019

Received sizes so small that couldn't be worn by a midget. Poor material on which they lied, poor sewing. I still have their email where they state that I must return the merchandise to Shangai at my own expenses plus taxes.The shipping would have been 220 Eu, my purchase 200, right out the window! No guarantee of money back. They didn't comply with my PayPal and refused to return the money. Clothes are such poor quality that non one would buy them in Italy. Sadly enough this company pairs with New Chich and Floryday, with same unfortunate policy. Stay away from them all!

Date of experience: August 11, 2019
Nevada
1 review
3 helpful votes
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I ordered 4 swimsuits and paid with PayPal. I'm just out a hundred bucks, I see that now. I did not realize the goods were being sent from China and that took two weeks alone. Can not get ahold of ANYONE and their email "response" is just and auto response that doesn't solve a thing. I keep requesting an RMA # for return of new unused items still in the packaging. The suits do not fit, they are such poor quiality its ridiculous. They got me this one time but never again. I hope this helps you NOT order from this awful company.

Date of experience: May 9, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Washington
1 review
4 helpful votes
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I just ordered with company a couple of days ago. Still havent recieved a tracking or order number through my email. I didnt know at time of order that the sizes run very small. I already know I'm screwed with the sizes I ordered. I also used their other company Rosewholesale to order, not knowing it was same company with a different name. I dont use my credit card on any online sites to purchase with. Paypal is free and I encourage anyone to use them to pay through. I did and already see I might have to file a dispute to recoup my money. Paypal will get your money back sooner or later. After reading reviews I will never shop with these 2 sites again. Modlily or Rosewholesale

Date of experience: February 28, 2016
Canada
1 review
1 helpful vote
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I bought what looked like a cute dress. The sizing info was inaccurate and the material was a horrible polyester. I "submitted a ticket". The company responded saying since shipping was so expensive from North America, that they would compensate some how. I declined the offer and have repeatedly emailed them so I could return the item. ZERO response. DO NOT BUY FROM THIS COMPANY! Now I'm stuck with a dress that smells like plastic and will likely disrupt my endocrine system if worn.

Date of experience: February 8, 2017
Tennessee
1 review
0 helpful votes
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I am so happy with my swimsuits!
April 11, 2023

It was hard to narrow down my purchase from all the pretty choices! I am 59 yrs old and looking for adequate coverage without looking frumpy. I chose the Fake 2in1 Striped Dark Grey Tankini Top with matching skirt and the High Waisted Paisley Print Green Swimdress Top with the Pocket Detail High Waisted Swim Shorts. I followed the size guide lines and selected M tops and L bottoms. I am 5' 5" and weigh between 140-145 pounds. I wear a size 14 pants and 12 dress. The suites fit very well and feel great. The best part for me is that the shorts cover my rear cheeks and are so comfortable. (the skirt comes down enough in back, also) All the pieces are of high quality and look good. My husband likes them, too:-) Bad lighting in my pictures doesn't compliment the colors; they are better in person. I can't wait to go swimming!

+2
Date of experience: April 11, 2023
Pennsylvania
2 reviews
0 helpful votes
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Surprised it arrived so fast
October 18, 2021

Ordered 3 items on September 23rd, and they arrived on October 13th from Shanghai! I seriously thought I wasn't going to receive it until well into November (which has been my past experience with other businesses shipping out of China.) Very satisfied with the shipping aspect of this order!

Date of experience: October 18, 2021
Texas
1 review
4 helpful votes
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Don't order!
April 13, 2017

Took 3-1/2 weeks to get my order... from Shanghai! I ordered it for vacation... yup, it arrived the day I came home. Tracking stated it was "in process to ship" for 2 weeks. Terrible service! DO NOT ORDER FROM HERE!

Date of experience: April 13, 2017
Pennsylvania
2 reviews
16 helpful votes
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The S-L-O-W shipping might be worth the wait if you were getting a great deal on some nice clothes; but this is over-priced Dollar Store merchandise. "Item not as pictured or described" is an understatement: the "wine" colored dress I ordered turned out to be a garish orangy red, poorly made of cheap fabric, and the sizing is so far off that, even if I decided I might wear this ugly crap in public, I couldn't. The only thing different in my review of the 2nd dress is that the color is slightly closer to the described/pictured color. Neither is wearable. Returns: too much of an ordeal. Don't believe the website pictures /descriptions! Save your money!

Date of experience: November 3, 2016
Kentucky
1 review
4 helpful votes
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Poor Customer Service
April 11, 2016

I ordered two dresses. According to the size chart, they should have been fine. When I got them, they were to small and they said they are Asian sizes. They tried to offer me a discount on a future purchase because they said the shipping is so high, I wouldn't get any money back. They should have eaten that shipping since what I got was not what it said it was. I ended up giving the dresses to the lady at the post office when I saw how much they wanted to ship them back to CHINA. I would not recommend doing business with them and I never will again!

Date of experience: April 11, 2016
Sofia M. Modlily Rep
over a year old

Hi Tami,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Connecticut
1 review
1 helpful vote
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Run don't walk
May 3, 2017

This site sucks, I have been trying to do a return for a bathing suit for a month. There is no easy way to do returns. You have to open a ticket. I opened one I got a response that said "send us pics". I don't want to send it pic of me in a bathing suit, it just doesn't fit right. Period! Aaaargh!

Date of experience: May 3, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New York
2 reviews
16 helpful votes
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SCAM SITE
March 7, 2016

I placed an order for 2 bathing suits on February 26,2016 it is now March 7th and the order has notneven been shipped yet. Both items i ordered stated that they would be shipped within 2-4 days. I have sent several tickets and have recieved no response from anybody. Needless to say i will not be ordering from this company ever again. I feel they are another scam site as is Sammy Dress

Date of experience: March 7, 2016
KR
1 review
0 helpful votes
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Very Nice Dresses
October 31, 2016

Truly speaking, the dresses I bought from Modlily are much better than those I bought on other online shopping websites. But I waited for almost two weeks for my package. But I really like the styles on Modlily therefore I think it worth waiting for.

Date of experience: September 29, 2016
Canada
1 review
0 helpful votes
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Mixed feelings about site
February 28, 2022

I find it very difficult to login into my account. Easy to shop and get an account set up but then when trying to login to do more shopping a second time I find it very difficult. The SIGN IN button doesn't seem to work.

Date of experience: February 28, 2022
Virginia
1 review
3 helpful votes
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Good luck if you buy a product that doesn't fit and you need to return. I followed all of the on-line return instructions ans sent the package to the address Modliliy provided along with the ticket number on the outside of the package and they refused it!
I then took a photo of the returned package to post on their website to show proof of delivery and the system said my cell phone photo was too small to post.
I just want my money back and have issued a formal complaint with Chase Visa.

Date of experience: July 14, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

North Carolina
2 reviews
0 helpful votes
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Cheated on a return
August 12, 2020

I purchased quite a few items & 1 was too small & 1 was too large. Sent only the 2 back & I got an email that they were received back stained so I wouldn't get a full refund. I only tried them on & put them right back in the bag... definitely no stains. They have lost a customer even though I do like the clothes

Date of experience: August 12, 2020
California
1 review
1 helpful vote
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Don't. Just don't
April 18, 2016

I finally received my order after 6 weeks. My swimsuit was cheaply made. The tankini top was huge for a medium. The bottoms fit fine but I had to assemble the strings to them. My jumpsuit came the same way. The bottom portion of the jumpsuit was tight fitting while the upper portion was very loose fitting. My body isn't oddly shaped either. I'm very proportionate. 34C, size 6 pants.
After finding out how their returns work, I'm just taking a loss.

Date of experience: April 18, 2016
Sofia M. Modlily Rep
over a year old

Hi Jennifer,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,