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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Indiana
1 review
0 helpful votes
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Beware of return policy!
January 29, 2023

I ordered a beautiful Christmas top beginning of November. It took 6 weeks for it to arrive! I couldn't even wear it for the holiday party that it was intended, not that I would have worn it anyway as the top was hideous. It did not look anything like the description and it was way too large. I paid $10 in shipping for a top that was not as described and took 6 weeks to get here. Return policy is you have to pay $10 to return the item- not well communicated on their website as you can imagine. So I'm out $20 for a top that had to be returned that was never worn and was not as advertised. I will never order from ModLily again.

Date of experience: December 30, 2022
Maryland
1 review
0 helpful votes
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Prompt response
August 7, 2022

I have been trying to make this purchase for over a week with no success. Anusha is the first person to respond with a response that may or may not help. I have used these cards before on other sites with no problem but been unable to at this one.

Date of experience: August 7, 2022
Rhode Island
1 review
3 helpful votes
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Return merchandise
March 28, 2018

I have been trying to return two bathing suits I got a couple of weeks ago, way to small. I have been trying to get and rma and a return address but no one has gotten back to me at all~~ a little annoying! I hope someone can follow up on this and resolve it, I am also looking for full credit! Mrs diane brown

Date of experience: March 28, 2018
New York
2 reviews
11 helpful votes
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ModLilly and Fashion Mia I believe are the same company! The websites are designed to frustrate you so that you give up and just keep the merchandise and forget about the money you spent. Upload photos? Seriously? I am trying to return 2 items and it's a process. I ordered about 8 items from Fashion Mia and half of them were not available AFTER I already paid for them! What a scam! Never again! If I don't get a response quickly, I will file a complaint with the Federal Trade Commission! I bet all the "great" reviews are phony!

Date of experience: July 31, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Canada
2 reviews
4 helpful votes
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I recently ordered 2 swimsuits for an upcoming trip. I was concerned about the shipping timeline and worried I wouldn't receive the order before I left. When I submitted a ticket asking about it, I received a speedy and reassuring response. My other concern was seeing reviews stating the sizing was out of spec. I can tell you, my order arrived today, as scheduled, and the quality was excellent, the sizes were exact, and the suits were exactly as shown and described. This will not be my last order with Modlily. Can't say enough about their sales and service!

Date of experience: February 23, 2017
Georgia
1 review
0 helpful votes
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Great prices!
April 1, 2017

The item I ordered was a tankini. The top fit, but the bottoms were smaller than needed, so you may want to take this into consideration before choosing the size to order. The company was willing to work with me to get what I needed, which was very helpful. The shipping did take longer than ordering locally, but I received the item when promised and before I needed it, so that was good. The best thing about this company is the prices!

Date of experience: March 31, 2017
Ohio
1 review
0 helpful votes
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Still waiting for half of my order
May 17, 2024

One month later and still waiting on half of my order. Also need to return a couple items I have received but can't access the return information. Maybe once the rest of my order arrives?

Date of experience: May 17, 2024
South Carolina
1 review
2 helpful votes
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So furious!
May 18, 2020

I ordered from Modlily on May 5th and cannot get an answer from them about WHERE my package is. They gave me a tracking number... doesn't work... EVERY time I reach out for info I get a computer generated email response... FURIOUS!

Date of experience: May 18, 2020
Australia
1 review
0 helpful votes
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Unhappy.
October 30, 2021

I have received my order. I have now been trying for days to get a response as one of the items is too large and I wish to send it back and get a smaller size. This seems to be an impossibility, as no matter how many times I try, I seem to get no where! I cannot get a "NUMBER"

Date of experience: September 30, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily

New York
1 review
6 helpful votes
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Modlily is a scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scams

Date of experience: July 20, 2016
New Jersey
1 review
0 helpful votes
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I ordered a jumpsuit for my niece on May 18 and it is the end of June and she has not received it! I have contacted them twice and I get no feedback, so I'm calling the card company and asking for a refund! OVC

Date of experience: June 30, 2016
Australia
1 review
0 helpful votes
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Good service
October 30, 2023

Experience was good delivery great. Only one major complaint kept receiving adds from you same old.
I did unsubscribe so many times and still in they came. Unfortunately that's why I'm unhappy.
Thanks

Date of experience: October 30, 2023
Australia
1 review
0 helpful votes
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Positive Experience
December 27, 2021

The staff were very responsive in helping to ensure I received my order after local disruptions to our delivery service due to covid, saw my purchase returned to the company. The staff at Modlily actively pursued my inquiries and promptly dispatched a replacement order.
I love the purchases I made and am so happy that the staff at Modlily gave such great service.

Date of experience: December 27, 2021
Australia
1 review
1 helpful vote
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Fantastic
November 15, 2021

Am very happy with my purchase of a dress. Arrived 3 days earlier than anticipated. Lovely non clingy fabric, vibrant colours, great fit and perfect length. Good quality. I will definately be placing more orders.

Date of experience: November 15, 2021
Illinois
1 review
0 helpful votes
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Perfect swim tops
June 18, 2024

I love ModLily for their swimsuit tops. They are very flattering and camouflage body flaws. The only thing I would improve is faster shipping.

Date of experience: June 18, 2024
Texas
1 review
0 helpful votes
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Affordable trendy website
May 29, 2024

I ordered a few bathing suits on this website a few weeks ago. The bathing suits were shipped and delivered quickly, and are amazing material! Highly recommend shopping on modlily!

Date of experience: May 29, 2024
Texas
1 review
0 helpful votes
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Frustrated Retun
September 14, 2022

I have been shopping with Modlily for a while & my last purchase I needed to return a few items. I was having a very frustrating return experience & could not get a return label or anyone to help me thru email. I finally decided to start a live chat & Maya come through like a champ. She was VERY informative & gave me detailed instruction on my return items but more importantly she was VERY polite. I appreciate ALL her help. I love what Modlily has to offer & can't wait for my next shipment. Thanks again for helping me in my time of stress. Darlene Willborn

Date of experience: September 14, 2022
Australia
1 review
0 helpful votes
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Great service
June 5, 2022

After placing my order I realised I ordered the wrong size. I immediately thought i had wasted my money however hoping for the best I sent an email requesting a size change. I received a reply email within hours stating the order has been canged. My dresses arrived well packaged & fitted. I am very happy. Thank you

Date of experience: June 5, 2022
Italy
1 review
11 helpful votes
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Stay away from It!
August 11, 2019

Received sizes so small that couldn't be worn by a midget. Poor material on which they lied, poor sewing. I still have their email where they state that I must return the merchandise to Shangai at my own expenses plus taxes.The shipping would have been 220 Eu, my purchase 200, right out the window! No guarantee of money back. They didn't comply with my PayPal and refused to return the money. Clothes are such poor quality that non one would buy them in Italy. Sadly enough this company pairs with New Chich and Floryday, with same unfortunate policy. Stay away from them all!

Date of experience: August 11, 2019
Nevada
1 review
3 helpful votes
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I ordered 4 swimsuits and paid with PayPal. I'm just out a hundred bucks, I see that now. I did not realize the goods were being sent from China and that took two weeks alone. Can not get ahold of ANYONE and their email "response" is just and auto response that doesn't solve a thing. I keep requesting an RMA # for return of new unused items still in the packaging. The suits do not fit, they are such poor quiality its ridiculous. They got me this one time but never again. I hope this helps you NOT order from this awful company.

Date of experience: May 9, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards