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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
812
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Oregon
3 reviews
0 helpful votes
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Quality Clothing
June 16, 2017

I order clothing from Modlily on line and find it extremely convenient especially when they are on sale plus additional percentage discounts. The quailty of the clothing is good.The associates are very pleasant and are always there to help the customer.

Date of experience: June 16, 2017
Pennsylvania
1 review
1 helpful vote
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I ordered a bathing suit and received a different one with no tags on that appeared to be previously worn. For weeks I have been trying to request Modlily to give me postage free shipping instructions to return the one erroneously sent to me and ship me the one I ordered and to no avail. I just want to return the one you sent me & receive the one I ordered. I have NEVER dealt with a company who sent the wrong item & refuses to send me the one I ordered.

Been trying

Date of experience: October 24, 2021
South Africa
1 review
0 helpful votes
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Quality, size and overall service
November 21, 2021

I am very pleased with the service I got, even when I missed my delivery you communicated and I got it the following day. My swim dress fits perfectly and the quality is much better than I expected. Thank you very much!

Date of experience: November 21, 2021
Oklahoma
0 reviews
0 helpful votes
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I am very satisfied with the purchases I made and am very grateful and thankful for the excellent help that I received from the wonderful customer service person that helped me a lot during my inquiries. My questions were answered promptly and quickly!

Date of experience: December 31, 2021
California
1 review
8 helpful votes
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I placed an order the beginning of September and I STILL have not received my items. I contacted the customer service, and they told me to please be patient and the package should be on its way. Even more frustrating is they don't provide a tracking number to actually know my package is on its way!

Date of experience: November 17, 2015
France
1 review
0 helpful votes
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Sent a review you contacted me ask for my account number send them back to you and still have not heard a word from you in two weeks now since please answer me and send me a way to send in my account number back to you. Thank you.

Date of experience: August 16, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

California
1 review
0 helpful votes
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High quality
August 25, 2017

I tried it on the way I got it. The T-shirt is at high quality comparing I searched several other products at this price. I love the color. The chiffon materials make me look skinner. I like the style of the sleeves very much. It looks special.

Date of experience: August 24, 2017
Ohio
1 review
0 helpful votes
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Excited
April 24, 2023

It was very good. The prices were amazing and the clothes were very good very hard to decide on which swimsuit to order love all the different styles and colors. Wish you would have had a different variety of shoes.

Date of experience: April 24, 2023
Delaware
2 reviews
0 helpful votes
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Love them, but problem
July 5, 2024

I just tried on one I haven't worn yet & there is a hole in the seam by the bra. It 1 1/2 inches did not get sewn together in the seam.

Date of experience: July 5, 2024
Washington
1 review
8 helpful votes
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I ordered two dresses by the size chart and they are too small so size chart is not true to size. I read on their site they will not pay for return if they don't fit, only if there is something faulty. So, I will not send them back as it will cost as much as the order to return them to China so twice the cost for me. I will not purchase from this site ever again.

Date of experience: December 4, 2016
Canada
1 review
0 helpful votes
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White blouse
January 31, 2023

The white blouse arrived and was wrinkled. I tried it on and liked the way it fit. I washed it in cold water, put in the dryer on warm with a Bounce sheet. When it was dried, tried it on again and it had shrunk. I gave it away

Date of experience: January 31, 2023
Nevada
1 review
0 helpful votes
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Easy
July 8, 2024

Easy to order and easy to return. You can chat easily with a person online if you have questions or problems.

Date of experience: July 8, 2024
Canada
1 review
0 helpful votes
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Excellent service!
March 31, 2022

The customer service rep. Was very kind and made sure that the item would be shipped back to me. She was polite and efficient and took the time to listen to the problem carefully! Thanks for the great customer service!

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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Not quite what I expected
December 1, 2023

The shopping experience itself and service were fine. I was disappointed in the quality of the merchandise. The fabrics were beautiful colors, but very substandard in quality. They didn't fit well and were very cheaply made.

Date of experience: November 6, 2023
Arizona
1 review
1 helpful vote
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Bathing suit bull
July 1, 2022

I measured myself according to your instructions on your website and ordered the size recommended, again, by your website. I was delighted with the cut and color of the bathing suit I ordered, but it was way to big. I was very disappointed. I had a Memorial Day pool party I wanted to wear it to. I ended up not going.

Date of experience: June 1, 2022
Iowa
1 review
1 helpful vote
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Fantastic experience!
September 18, 2017

Comfortable, relaxed, and got all the help I needed. They were very easy to talk to and always ready to answer questions. They were very professional and went above and beyond! :) And the product sizing was perfect, design is exclusive, the material was great. Fantastic experience!

Date of experience: September 17, 2017
Wisconsin
1 review
6 helpful votes
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Fraudulent
March 11, 2016

I order two jumpsuits from this site over a month ago and still have no received it. I even paid to have it delievered within a week. There is no way to contact an actual person, and they are not prompt with getting back with their customers via email. These people are completely unprofessional, and If I could give this site 0 stars I would.

Date of experience: March 11, 2016
Louisiana
1 review
6 helpful votes
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Low quality
November 1, 2017

Don't try to buy anything from this and similar Asian sites with low quality clothes.
It takes forever to receive the order and forget to try to return anything!
Don't promote scams like this! Buy local!

Date of experience: November 1, 2017
Sofia M. Modlily Rep
over a year old

Dear Monica S.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.

Virginia
1 review
0 helpful votes
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Excellent experience!
September 2, 2024

Very quick service from the time I placed my order until I received it!

Date of experience: September 2, 2024
GB
1 review
0 helpful votes
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Great fabric
June 20, 2016

I am surprised by how much I like this dress. I seriously love this dress. It fit me perfect. I have a smaller waist with bigger bottom and this flatters me perfectly. I wear a large in dresses due to my bottom section and the Large fit perfect.

Date of experience: June 20, 2016