Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Do not. Buy from them. I paid extra $$ for expedited processing, so my item could be shipped and received in time for our trip. Weeks went past with no shipping or processing notification. I submitted a request for cancelling the order, and no response. I submitted a claim to PayPal for a refund, and magically received a message from Modlily that they would refund the money if I canceled the case with PayPal, which I did. They then sent a processing confirmation and tracking number, and also sent it to PayPal so when I tried to reopen the claim it was denied because they have proof of shipping. It never arrived in time to be used, what a joke, dishonest people, stay away.
I need to return merchandise and cannot get anyone to help me so I guess i am stuck with it. Clothes run way too small and merchandise takes forever to get. There is nothing good about this company and I would not advise anyone to order from you.
This dress is so beautiful and well made. Very good material. Every where I went I received a compliment. Everyone thought this was a Gucci Dress and I went along with it (Lol). I love ordering from Modlily. I always receive my items. I never had a problem
You also receive points for your purchases and other things that you can use on your orders. If you do have any problems getting your product, customer service will gladly help you out. It also doesn't take them too long to respond to any issues that you have.
Once I had placed my order, I was able to track it through the link on the email I received. The item was delivered exactly within the timeframe given. Then I received a follow up email confirming delivery. Cannot fault the service. In fact I ordered from the website based on other reviews I had read.
Prices are great and ordering was easy. Love that when ordering swimsuits I can buy separately. It can be frustrating when you retry to buy swimsuits but it's only one size for both top and bottoms. Ordering them fun here was fun because I could pick and choose
Even tho I went up a size, I probably could have went with my size regular size. Since the armpit holes are a little big, but I figure I would be more comfortable with the extra room. The dress is a nice light weight for those summer weddings.
There was a glitch during the ordering process that caused only the top of the swim suit to get ordered. I was immediately contacted by email and given options prior to shipping. The whole process was completed within two days. Very satisfied with the service and am looking forward to the arrival of the swim suit.
Love the colors of the bathing suits I ordered. The bottoms are see-through which I'm not happy with on the bikini. The boys shorts the front is covered but the back is see-through. I think there should be a lining in the bathing suits because not everybody wants to show what they have. I love the other outfits I bought along with the two suits thank you
I ordered over $350 on January 23rd and to date they have not arrived. I keep getting told go to your post office or look on your porch. Its not there they refuse to give me my money back. I would never order from here again. I cant even imagine what it would be like to try to return a item. In my case i have to items to return
They do not give refund. I sent my clothes back right away within their return policy time. I never wore them once--none fit correctly. They were too small. They took a while to communicate and sent an email saying they wouldn't give me a refund. Then another email saying they would refund my money in 7-10 days. It's been 20 days and no refund. Total scam!
Ordered two items took 40 days to receive. Clothing is cheaply made sizes are not accurate and cut & stiching does not lie correctly. Clothing absolutely not as described or pictured and any positive reviews are made the company themselves. Read the fine print and realize where this clothing is made and shipped from. Save your money and do not order from this site. Lessened learned.
Here is the response I received regarding returning my sut. " We are sorry for that. How about we apply 15% refund for the trouble to you and you can sell it or send it to someone who can wear, ok? If you return the item, it will take a long time to ship back and it will cost too much, it is not worth, right?
I received my order pretty fast, I did have trouble getting on to track order. Never was able to track. Had to get a hold of customer service about the rest of my order they were very helpful and got back to me quickly. I did get the rest of order next day. Thank you for your help.
I ordered a swimsuit from this company over a month ago and it hasn't arrived. I started realizing that this is one of those fake companies from overseas where one can never get money back. The last time I fell for this, I received two dresses that were NO human size at all. The arms were too small, the waist was too large, and it looked nothing like the photo I saw. If and WHEN I receive the swimsuit and it doesn't fit, I'm going to post another review. We should have some protection against these companies that look legit and aren't. BEWARE shoppers. This company is like those that show prom dresses, how they are advertised and what they REALLY look like. This company will probably just change it's name and keep going.
I am very pleased with this site, due to the fits and quality of their clothes are very nice. There are lots of wonderful items to choose from and the website is super easy and clear. Very pleased with their customer service and will be reordering from them right away. I have recommended this store to my colleague.
I love the styles and fit of your clothes. Modlily is the first time I've bought clothes on line that actually fit. I've received many compliments and inquiries about your company.
I was reluctant about ordering swimsuits online. Ends up it was a great experience. I purchases several and they all came in the same package probably within a week. Nothing was missing and ALL of it fit well. Seems like they are all made well. We'll see how they weather the beach and ocean.
Very impressed with the quality of the suit and with the customer service. I paid for the express shipping and emailed asking if they could process the order quickly for my vacation. The wrote that they would get it processed right away and I had the suit very soon. Polite, do what they say, go above and beyond and great product. Thank you.
I ordered from the site prior to reading all the reviews, when I received the item I purchased was a bit skeptical in even opening the package. For the price I paid I found it fine, possibly a little neater in the fit than I thought but it still looks very good. The colour, style, everything was as the picture and the material is a chiffon and as good as you get for the price. I am very happy and will order again.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.