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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Mexico
1 review
15 helpful votes
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Modlily Scam
February 23, 2020

Do not. Buy from them. I paid extra $$ for expedited processing, so my item could be shipped and received in time for our trip. Weeks went past with no shipping or processing notification. I submitted a request for cancelling the order, and no response. I submitted a claim to PayPal for a refund, and magically received a message from Modlily that they would refund the money if I canceled the case with PayPal, which I did. They then sent a processing confirmation and tracking number, and also sent it to PayPal so when I tried to reopen the claim it was denied because they have proof of shipping. It never arrived in time to be used, what a joke, dishonest people, stay away.

Date of experience: February 23, 2020
Illinois
1 review
2 helpful votes
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This company sucks!
March 29, 2017

I need to return merchandise and cannot get anyone to help me so I guess i am stuck with it. Clothes run way too small and merchandise takes forever to get. There is nothing good about this company and I would not advise anyone to order from you.

Date of experience: March 29, 2017
Poland
1 review
0 helpful votes
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I Love It.
August 30, 2017

This dress is so beautiful and well made. Very good material. Every where I went I received a compliment. Everyone thought this was a Gucci Dress and I went along with it (Lol). I love ordering from Modlily. I always receive my items. I never had a problem

Date of experience: August 30, 2017
California
1 review
0 helpful votes
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You also receive points for your purchases and other things that you can use on your orders. If you do have any problems getting your product, customer service will gladly help you out. It also doesn't take them too long to respond to any issues that you have.

Date of experience: November 6, 2017
GB
1 review
0 helpful votes
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Great service
February 26, 2022

Once I had placed my order, I was able to track it through the link on the email I received. The item was delivered exactly within the timeframe given. Then I received a follow up email confirming delivery. Cannot fault the service. In fact I ordered from the website based on other reviews I had read.

Date of experience: February 26, 2022
Ohio
1 review
0 helpful votes
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Very Happy
March 3, 2022

Prices are great and ordering was easy. Love that when ordering swimsuits I can buy separately. It can be frustrating when you retry to buy swimsuits but it's only one size for both top and bottoms. Ordering them fun here was fun because I could pick and choose

Date of experience: March 3, 2022
Canada
1 review
0 helpful votes
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Great dress!
April 1, 2022

Even tho I went up a size, I probably could have went with my size regular size. Since the armpit holes are a little big, but I figure I would be more comfortable with the extra room. The dress is a nice light weight for those summer weddings.

Date of experience: April 1, 2022
Florida
1 review
0 helpful votes
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Swim suit
March 14, 2022

There was a glitch during the ordering process that caused only the top of the swim suit to get ordered. I was immediately contacted by email and given options prior to shipping. The whole process was completed within two days. Very satisfied with the service and am looking forward to the arrival of the swim suit.

Date of experience: March 14, 2022
New York
1 review
0 helpful votes
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Swimwear
March 28, 2022

Love the colors of the bathing suits I ordered. The bottoms are see-through which I'm not happy with on the bikini. The boys shorts the front is covered but the back is see-through. I think there should be a lining in the bathing suits because not everybody wants to show what they have. I love the other outfits I bought along with the two suits thank you

Date of experience: March 28, 2022
Illinois
1 review
2 helpful votes
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I ordered over $350 on January 23rd and to date they have not arrived. I keep getting told go to your post office or look on your porch. Its not there they refuse to give me my money back. I would never order from here again. I cant even imagine what it would be like to try to return a item. In my case i have to items to return

Date of experience: March 27, 2017
Texas
1 review
9 helpful votes
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They do not give refund. I sent my clothes back right away within their return policy time. I never wore them once--none fit correctly. They were too small. They took a while to communicate and sent an email saying they wouldn't give me a refund. Then another email saying they would refund my money in 7-10 days. It's been 20 days and no refund. Total scam!

Date of experience: September 25, 2019
New York
2 reviews
4 helpful votes
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Save your Money
January 21, 2017

Ordered two items took 40 days to receive. Clothing is cheaply made sizes are not accurate and cut & stiching does not lie correctly. Clothing absolutely not as described or pictured and any positive reviews are made the company themselves. Read the fine print and realize where this clothing is made and shipped from. Save your money and do not order from this site. Lessened learned.

Date of experience: January 21, 2017
California
1 review
2 helpful votes
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Returns
June 29, 2016

Here is the response I received regarding returning my sut. " We are sorry for that. How about we apply 15% refund for the trouble to you and you can sell it or send it to someone who can wear, ok? If you return the item, it will take a long time to ship back and it will cost too much, it is not worth, right?

Date of experience: June 29, 2016
Washington
1 review
0 helpful votes
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Satisfied
August 6, 2022

I received my order pretty fast, I did have trouble getting on to track order. Never was able to track. Had to get a hold of customer service about the rest of my order they were very helpful and got back to me quickly. I did get the rest of order next day. Thank you for your help.

Date of experience: August 6, 2022
Florida
2 reviews
4 helpful votes
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I ordered a swimsuit from this company over a month ago and it hasn't arrived. I started realizing that this is one of those fake companies from overseas where one can never get money back. The last time I fell for this, I received two dresses that were NO human size at all. The arms were too small, the waist was too large, and it looked nothing like the photo I saw. If and WHEN I receive the swimsuit and it doesn't fit, I'm going to post another review. We should have some protection against these companies that look legit and aren't. BEWARE shoppers. This company is like those that show prom dresses, how they are advertised and what they REALLY look like. This company will probably just change it's name and keep going.

Date of experience: June 14, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Illinois
1 review
0 helpful votes
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Great shop
July 5, 2017

I am very pleased with this site, due to the fits and quality of their clothes are very nice. There are lots of wonderful items to choose from and the website is super easy and clear. Very pleased with their customer service and will be reordering from them right away. I have recommended this store to my colleague.

Date of experience: July 4, 2017
Illinois
2 reviews
0 helpful votes
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Clothes
June 5, 2024

I love the styles and fit of your clothes. Modlily is the first time I've bought clothes on line that actually fit. I've received many compliments and inquiries about your company.

Date of experience: June 5, 2024
Virginia
1 review
0 helpful votes
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Swimwear several Tankini
July 19, 2022

I was reluctant about ordering swimsuits online. Ends up it was a great experience. I purchases several and they all came in the same package probably within a week. Nothing was missing and ALL of it fit well. Seems like they are all made well. We'll see how they weather the beach and ocean.

Date of experience: July 19, 2022
Delaware
1 review
1 helpful vote
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Perfect Experience
July 15, 2017

Very impressed with the quality of the suit and with the customer service. I paid for the express shipping and emailed asking if they could process the order quickly for my vacation. The wrote that they would get it processed right away and I had the suit very soon. Polite, do what they say, go above and beyond and great product. Thank you.

Date of experience: July 14, 2017
Australia
1 review
3 helpful votes
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NO COMPLAINTS
October 8, 2016

I ordered from the site prior to reading all the reviews, when I received the item I purchased was a bit skeptical in even opening the package. For the price I paid I found it fine, possibly a little neater in the fit than I thought but it still looks very good. The colour, style, everything was as the picture and the material is a chiffon and as good as you get for the price. I am very happy and will order again.

Date of experience: October 6, 2016