About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I love the styles and fit of your clothes. Modlily is the first time I've bought clothes on line that actually fit. I've received many compliments and inquiries about your company.
I was reluctant about ordering swimsuits online. Ends up it was a great experience. I purchases several and they all came in the same package probably within a week. Nothing was missing and ALL of it fit well. Seems like they are all made well. We'll see how they weather the beach and ocean.
Very impressed with the quality of the suit and with the customer service. I paid for the express shipping and emailed asking if they could process the order quickly for my vacation. The wrote that they would get it processed right away and I had the suit very soon. Polite, do what they say, go above and beyond and great product. Thank you.
I ordered from the site prior to reading all the reviews, when I received the item I purchased was a bit skeptical in even opening the package. For the price I paid I found it fine, possibly a little neater in the fit than I thought but it still looks very good. The colour, style, everything was as the picture and the material is a chiffon and as good as you get for the price. I am very happy and will order again.
I really love this website. Not only the prices of the products are affordable but also the shipping is free which helps me to save a sum of money. And the paying method is also very convenient. This is such a wonderful website that I must recommend it to others.
I ordered three bathing suits. Quality was cheap and when I tried to get the return address/ ticket needed to return them! Well I am still waiting! UGH! Never again will I use them. Siam was not to true size. Well I will give them away at this point since it has been a month trying to return these items NEVER AGAIN
It looks just as pictured and flows in a lovely way down close to my knees. I weigh 150 and my height is 5'3, I ordered a medium and it fits perfectly. It took just a day to ship and only two weeks to arrive to my house. I am very happy with my order and are thinking about buying the purple and black floral dress.
I like this suit, though I am not one to wear it together like pictured. The top is too big, but I will get that tailored and the fabric seems to be good enough. I hope the black color doesn't get drained out of it quickly though because the fabric is thin.
I ordered a small. Perfect! I have like six of them now and wear them all the time - with sandals or heels or dressy flip flops or big earrings or fun necklaces. I get compliments every time I wear this dress! It looks and feels so comfortable. Have fun, ladies!
My order was delayed, and I was notified promptly. There was apparently an issue with the US shipping partner, but it was quickly resolved by customer service and I did receive my items by the promised delayed delivery date. I will probably order again. I am very pleased with the products I received - very good value for the price.
All items I have purchased are good quality and true to size. I always get compliments on how unique the clothes and bathing suits are!
Make sure you order the correct size because you will not get your full refund back. They will give you half of your money back plus tell you to keep the item that you cant fit. I will never order from this company again because they are a rip off.
Dear Jacqueline F.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
One of my colleagues recommended this site to me one day. My garment arrived well within the suggested time. The fabric is good and the workmanship is excellent. Their products are genuine and the prices are super great. Their customer service both before and after buying anything is out of this world.
All I can rate on is ordering, receiving and quality. I have been 100% satisfied with all three. I hate having to wait three weeks for a order, however it is what it is. Quality has been great, fitting was perfect and ordering was easy. As for returning, I have not returned anything so I can't rate that area.
Unable to make a return! Website provides guidelines (which are met) and clear instruction for returns but the link to the form does not work! I have tried to contact ModLil via phone, email and live chat (which seems not to work either) but have not received any responses. Extremely Frustrated with the LACK of customer service!
I ordered a small amount of clothes just to make sure the site is reliable and it came in perfectly! The clothes are really pretty and just as they look on the pictures! It also came in the perfect size, and it only took a week to arrive! I'm going to order more in the future! Love it
As a client, I have experienced only courtesy and fairness in my dealings with ModLily. I am also happy with the quality of the garments I have ordered---the fabric and the workmanship. ModLily's courtesy was also evident in a recent return and exchange.
Thank you, ModLily, for working with me to make sure I get the best service.
Have not had any communication on my orders until today and said one item is out of stock. The orders said originally that they would be here no later than April 18,2022 and it is now April 20th and do not see where it has shipped or any orders being taken care of. Would appreciate some correspondence...
The website is easy to maneuver and set up nicely. The bathing suits I bought were so nice and quite different from what is in the stores around me. They can in within two weeks. The mail process was snail mail.
Really nice seller! I did confuse with the size chart when I choose the clothing. But the seller explain it patiently for me so I can get the right size. The clothing I received also with nice quality. It furthered my opinion of the cloth. Thank you very much. I'll order from this company again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards