About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
These people say all the right things, sound so sweet and then they LIE LIE LIE! I tried on the tops, didn't fit, put them back in the package and returned them. They said they were worn and stained! UNTRUE! What a ripoff! Do not buy especially if you have to return. I'm contacting the BBB. Incredible. Is this an Asian company?
This is a zero rating website. I made a purchase on their website on April 6 and today is May 8 - After More than one month, I have not received the items. Buyers beware of fraud and scam from modlily.com - Here is my FedEX Tracking number - **************679 with no item delivered to FedEX after they without payment from my card
So far everything is great, I have ordered two items. I received one
I have shopped on Modlily.com for many times. I really love the styles on Modlily. The T-shirt I received this time really beyond my expectation! The quality is great and the fabric is stretchy. Thanks so much for such good items. I will definitely shop again.
I was excited to see so many fun and unique tops and dresses at reasonable prices. But the reality was very different. I ordered 2 tops and 1 dress. The tops were cheap looking and one felt like wearing a plastic bag. But the biggest disappointment was the dress. The color, which looked red on the site, was actually pink. And the quality of the materials and workmanship was also cheap! Had planned to wear it to a wedding but now, I'm back to shopping. Save your money and time. And btw, it took a month to get the two tops!
"I loved this product! The dress fit very nicely. Im a bit busty, so I was worried that it would not fit well. But the material felt very comfortable. I highly recommend this dress! This dress is flattering on everyone and the color is great!
"
Probably my favorite of what I ordered. The material is very stretchy, I love this dress. My boy friend helped me to choose, I received many compliments. The only regret is it's a little bit short, maybe I should choose a larger dress. Glad I did.
Everything on this site runs about 2 sizes smaller than the conversion chart says. If you contact them for a return, you may or may not get a response. If you do and want to return it, they suggest to keep the item and they will give you a 20% credit because the shipping to send it back is expensive. If you do return the item, they will only give you 60% credit.
I ordered 3 tops from your buisness for christmas unfortunatley they were a little late arriving but well worth the wait they are fabulous the comfort and look is so nice I love them and will be ordering more
I sent some stuff back because I didn't like the way they looked on me, and was told I had missed the 30-day return window. ModLily were very courteous but kept saying that they could not issue a refund. The ticket system to communicate with them was very easy to use and after I asked them to take a second look, they acknowledged that it had been their error and promptly issued my refund. They were very apologetic and I really appreciate that it was so easy to contact them and then that they were able to review and recognize their error. I wish all online retailers were so easy to speak to!
Although I haven't received my order yet I will say this company has great cunstomer service and fast order fulfillment. It takes a little while for the product to reach you but as long as you plan ahead this shouldn't be a problem. I had a second order that, unfortunately, was cancelled because they were out of stock. They refunded me almost immediately. You can't complain about that.
Overall I am sure I will purchase from them again and would recommend them to others.
Can't wait for my shipment to arrive
I would be willing to bet the good reviews about Modlily came from Modlily scammers themselves I can't see some one posting the pictures of a dress they ordered and a dusty they got instead more over they had to go through hell to get something they didn't even order so what about all these other people saying they haven't gotten their order at all
I ordered a dress and mistakenly made a double order of the item. When I realized the error, immediately made contact with help personnel on Chat site they have. Help was immediate, easily solved, personnel helpful and understood the mistake. Non-stressful.
I am enjoying my new clothes from Modlily. Beautiful styles that flatter my style. Always receive compliments from others who ask where I purchased my garment. I recommend Modlily. My sister ordered some new tops and is anxiously awaiting her order.
I have ordered 3 bathing suits. 2 in the beginning of April and 1 the end of April. I received PayPal receipts BUT I have yet to receive the bathing suits of confirmation of when they will ship. It leaves me with a fuzzy feeling to order again. I like so much more, but until I receive what I paid for, I delete all emails that come.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I want to help save others from what has happened to me! This company is a SCAM! First of all, the items look NOTHING like the photos, the sizing is not true to size, and the clothes had a horrible, horrible smell! One of the bathing suits looked worn! I contacted them the next day via "ticket" that you have to submit, asking for the proper return address. Their website says "14 day return policy", NOT true. They will NOT provide the address! They told me "the cost to ship it back is not worth it for you, right? Maybe sell online, or give as a gift". This was after I even sent them photos of the merchandise per their request! Going on 10 days with the open ticket, and now I'm just being ignored. I spent over $100, and now going through a dispute with my bank. DO NOT ORDER FROM THIS COMPANY! They should be reported, and not allowed to do business with the USA. I wish I could give a negative star...
I am totally satisfied with how fast it shipped and also the option to chat with someone when needed. Great customer service!
An item I ordered was not available, nor was the replacement. I was informed immediately and when I asked for a refund rather than credit in my account this was dealt with immediately. The clothes I did receive were good quality.
After placing my order for bathing suits, I saw that they might not arrive until I had already left. I used chat to speak with them and my suits arrived early. They fit nicely, which can be difficult with bathing suits.
Do not. Buy from them. I paid extra $$ for expedited processing, so my item could be shipped and received in time for our trip. Weeks went past with no shipping or processing notification. I submitted a request for cancelling the order, and no response. I submitted a claim to PayPal for a refund, and magically received a message from Modlily that they would refund the money if I canceled the case with PayPal, which I did. They then sent a processing confirmation and tracking number, and also sent it to PayPal so when I tried to reopen the claim it was denied because they have proof of shipping. It never arrived in time to be used, what a joke, dishonest people, stay away.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.