Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
GB
1 review
0 helpful votes
Follow Gina O.
Unfollow Gina O.
Send Message
Share Review
Report Review

Love Modlily
December 1, 2021

Since Modlily caught my eye on Facebook I have ordered six tops (one for a present for my friend) and three Tankinis. My friend loved her top and so far I can't fault my purchases A couple of things to note are. That delivery does take a while tup to 4 weeks (so if you need something for a special occasion please keep t this in mind). Secondly, personally don't like my clothes being a dead fit so I would recommend ordering a size bigger.

Date of experience: December 1, 2021
Florida
1 review
0 helpful votes
Follow Marquis T.
Unfollow Marquis T.
Send Message
Share Review
Report Review

Omg
June 9, 2018

When I first saw this dress I knew I had to get it. Seeing it online vs in person was exactly the same. We've all had the experience of buying online then getting it and it looks nothing like well this was not the case. My dress is beautiful and I will be wording again

Date of experience: June 9, 2018
California
1 review
0 helpful votes
Follow Audrey H.
Unfollow Audrey H.
Send Message
Share Review
Report Review

Buy more
April 13, 2017

This is my first online shopping and I was scared after reading all the negative reviews in this site. I ordered 7 dresses and I loved it. Customer service was very helpful and professional. Thank you.

Date of experience: April 13, 2017
KR
1 review
0 helpful votes
Follow Jan W.
Unfollow Jan W.
Send Message
Share Review
Report Review

Beautiful! I'm completely happy with it!
April 18, 2017

I haven't ordered from Modlily before and I decided to give it a try because of my friends's recommendation. I finally received my package today. Everything fits perfectly and I am super satisfied with my purchase.

Date of experience: April 18, 2017
Missouri
1 review
0 helpful votes
Follow Evgeniya Z.
Unfollow Evgeniya Z.
Send Message
Share Review
Report Review

Great Customer Service
September 14, 2017

When we received the clothes from Modlily we were in awe, they were wonderful! The items were nice and materials were acceptable for the price you pay. I was satisfied with customer service! Customer service is amazing and you can easily ask questions and they will respond to your message the next day.

Date of experience: September 14, 2017
Arizona
1 review
0 helpful votes
Follow Mariya L.
Unfollow Mariya L.
Send Message
Share Review
Report Review

Their products are genuine and the prices are super great. Their customer service both before and after buying anything is out of this world. Their products are endless. It's very easy to find something you love.

Date of experience: September 12, 2017
Minnesota
1 review
0 helpful votes
Follow Elena I.
Unfollow Elena I.
Send Message
Share Review
Report Review

The best prices
September 29, 2017

I absolutely love Modlily clothing and accessories! They also have the best prices and so many sales all the time. The quality of their clothes is great and very true to size. I have dealt with having to do return before and that goes so smoothly with Modlily! You have to check out the site!

Date of experience: September 29, 2017
Utah
1 review
0 helpful votes
Follow Sacha D.
Unfollow Sacha D.
Send Message
Share Review
Report Review

Great Customer Service!
July 12, 2022

I ordered two swim suits, a cover up and an anklet. Unfortunately, the anklet did not come in the package. Alice was amazing with her customer service and after confirming it was not in my shipment ordered a me refund. The swimsuits and cover up are SO cute and are true to size. Highly recommend.

Date of experience: July 12, 2022
South Carolina
1 review
3 helpful votes
Follow Linda L.
Unfollow Linda L.
Send Message
Share Review
Report Review

Swimsuits
June 30, 2023

Very pleased. I haven't had a new swimsuit in years but I saw these on line and had to try. I'm an older, heavyset lady who wanted something a little more modest, not tight,and colorful! Both swimsuits I ordered have swim shorts which I love and the top is long and covers my belly. They are so comfortable that I'm tempted to order more to wear around my house. The service was great. On time in fact before the date they gave. Very satisfied indeed!

Date of experience: June 30, 2023
Canada
1 review
6 helpful votes
Follow Maureen B.
Unfollow Maureen B.
Send Message
Share Review
Report Review

Worst Company ever!
February 10, 2017

I am so sorry that I did not read the reviews on this company. I was duped into thinking the clothes were from the USA - I am in Canada. I checked the size guide and ordered one size larger. I felt I was safe as the company advertised 30 day "Easy" refund. What a joke! The sizes were for children, shoulder width was so narrow. I applied for refund and found out the clothes were from China. Surprise! I paid $90 for purchases and found that it would cost $120 to return merchandise for a refund. Got back $20 and clothes I could not even sell and am ashamed to give to charity.

Date of experience: February 10, 2017
New York
1 review
0 helpful votes
Follow Eliyahu M.
Unfollow Eliyahu M.
Send Message
Share Review
Report Review

I ordered two pieces swimwear at this site and fell in love with their clothes.It was my first time doing online shoping.My orders arrive in a timely manner, and the emails with shipping info are straight on. What's more, people couldn't believe how inexpensive it was when I told them. I love Modlily.

Date of experience: July 3, 2017
California
1 review
1 helpful vote
Follow Drinon M.
Unfollow Drinon M.
Send Message
Share Review
Report Review

The package is secure
July 31, 2016

I bought some pieces of jewelry in this website. I was worried that the jewelry may be broken due to the long-distance delivery. However they were intact when I received them because of the secure package.

Date of experience: July 31, 2016
Iowa
3 reviews
8 helpful votes
Follow Pam J.
Unfollow Pam J.
Send Message
Share Review
Report Review

Don't waste your money
November 6, 2015

I wish I had known about this site before I ordered. All the reviews on their site were high ratings... hummmm. I had ordered 2 items from this company.One was out of stock, but they still charged my credit card, and told me I can't get a refund, that I will need to order something else. The item I did get looks nothing like the picture. Very cheaply made, some of the seams weren't even finished off. Emailed them, telling I want a refund on BOTH items. No response.

Date of experience: November 6, 2015
Texas
1 review
0 helpful votes
Follow Frances F.
Unfollow Frances F.
Send Message
Share Review
Report Review

I normally wear a 12 and ordered the XL. It zipped but was uncomfortable in the bust. I returned it. Sad day because I really did like the dress. The material is nice and seems to be well made, it has a slight stretch.

Date of experience: August 21, 2017
KR
1 review
0 helpful votes
Follow Curtiss D.
Unfollow Curtiss D.
Send Message
Share Review
Report Review

Love Modlily
April 18, 2017

This was a real good experience for me, I was able to find the right product with my size which is something hard to find. I had a good time looking at everything and the prices are great! Great way to shop thank you!

Date of experience: April 18, 2017
California
1 review
4 helpful votes
Follow Melinda F.
Unfollow Melinda F.
Send Message
Share Review
Report Review

Scam!
May 27, 2022

I ordered 2 bathing suits March 9th. I was sent an email "shipping notification" on March 18th. Here it is April 27th and I still have not received my package. I emailed them numerous times asking what's up and they said my package is stuck in the where house waiting for government to release. I call bull $#*!. This site is a SCAM!

Date of experience: April 27, 2022
Arizona
2 reviews
5 helpful votes
Follow brian d.
Unfollow brian d.
Send Message
Share Review
Report Review

My wardrobe!
December 7, 2017

I only buy my clothes on ModLily, it has all I want! Its clothes following the fashion trends, good price with wonderful quality! I do go with fantastic experience with them. And once I cancelled my orders, it speedily refunds to my store account!

Date of experience: December 6, 2017
Pennsylvania
1 review
0 helpful votes
Follow Gail T.
Unfollow Gail T.
Send Message
Share Review
Report Review

Great clothes!
September 5, 2024

I enjoyed looking at all the different styles of clothing. The ordering was easy.

Date of experience: September 5, 2024
Canada
1 review
0 helpful votes
Follow Danielle N.
Unfollow Danielle N.
Send Message
Share Review
Report Review

Best clothing shopping online experience!
March 5, 2022

Hello Modlily!

I have ordered 4 dresses, 1 top, 1 assorted pant and top, 2 bathing suites, and assorted jewellery. I received all of my orders. Very pleased with everything! Excellent quality with everything. Will order again from Modlily for sure! Thank you again!

Date of experience: March 5, 2022
Georgia
1 review
2 helpful votes
Follow Gwen S.
Unfollow Gwen S.
Send Message
Share Review
Report Review

Nice fabric, nice style but the Asian sizings are way off compared to US sizings. I ordered 2 sizes larger than normal and it STILL would not even come close to fitting me. Never will order from again.

Date of experience: April 5, 2017