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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
KR
1 review
0 helpful votes
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Professional website
October 1, 2016

Modlily was easy, fast and very professional. I received exactly what I ordered! My dresses are awesome with the cheapest price online. I will buy more in Modlily and recommend it to my friends. Totally satisfied! I love modlily!

Date of experience: August 30, 2016
Canada
1 review
0 helpful votes
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Size down
March 9, 2023

I ordered two medium tops according to the measurement charts which were a little too large. I ordered a size small in another top and it fit perfect. I would size down from the measurement chart when ordering again.

Date of experience: March 9, 2023
Oklahoma
1 review
0 helpful votes
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A satisfied customer
September 28, 2017

I am totally surprised to see so many negative reviews here, as I've only had a truly great and satisfying experience with them. I didnt have any problems with the order at all. My items shipped within 2 weeks which was what I expected, and it was exactly as pictured. The quality was good too! After seeing all the reviews here, I felt I need to come here and write a positive review in order to balance out all the negativity here. Since I was really satisfied with them, I would totally buy from them again in the near future.

Date of experience: September 27, 2017
Canada
1 review
0 helpful votes
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Delivered intact and early!
November 18, 2021

Great experience from start to finish! I ordered some things, I was told when they would be delivered and how. The order arrived earlier than expected and the whole experience was absolutely fantastic!

Date of experience: November 18, 2021
California
1 review
0 helpful votes
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I like the print and the material of the dress
August 2, 2016

I like the print and the material of the dress, wear it with a short cardigan, very elegant, all meet my requirement. I received this dress in exchange for my honest review. And I'd buy it at full price

Date of experience: July 1, 2016
New Jersey
1 review
6 helpful votes
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I ordered a dress for a important formal engagement with my husband. I ordered 4 weeks prior to and I have yet to receive the item. The site stated that I would get a tracking number between 1-3 business days since I ordered priority and it took 2 weeks for a tracking number. I will NEVER order from this site again!

Date of experience: February 23, 2016
District of Columbia
1 review
0 helpful votes
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Hmmm
April 19, 2023

Didn't realize I'd only purchased the top to my swimsuit - or if they forgot the bottoms. Description didn't say that. So now I've got to try to find a bottom that matches. Won't try to order from here again.

Date of experience: March 20, 2023
California
1 review
2 helpful votes
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Customer Service
June 20, 2017

Every time I had a question about the products, shipment method and size, and so on. I chatted with one of the employers, they always had quick and excellent answers that helped me a lot. I was very happy.

Date of experience: June 20, 2017
California
2 reviews
8 helpful votes
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On a positive note: wide selection of swimsuits and sizes. I ordered two swimdresses. This was two months ago. Granted, the coronovirus complicates things, but no one reached out to me and tracking only shows it hasn't left. We are in the same state. I am hoping the quality is ok (prices are low so not expecting a lot), but I'm not encourage with the low reviews.

Date of experience: May 16, 2020
Massachusetts
1 review
0 helpful votes
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Mis order
July 19, 2022

I ordered one thing and Modilly was sending me something entitely different. Accidents happened. Returned the package and now I'm ordering what I originally had in mind. Can't wait to get it. Everything was taken care of with the greatest of ease. Thank you, Modlily

Date of experience: July 19, 2022
Connecticut
1 review
0 helpful votes
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I got to know this site from a friend of mine. He recommended the online shop to me. My first visit on the website was very positive. I am so satisfied with the items I from Modlily, the material is really soft and the style is pretty fashion. I love this fashion online store very very much.

Date of experience: July 6, 2017
Singapore
1 review
0 helpful votes
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I love the price
July 14, 2016

The discount is always very large on Modlily. But the quality of the clothes is very good! Much More beyond my expectations. I got three dresses and two blouses from it, fast and perfectly wrapped. I really trust Modlily and I already recommend it to all my family members and friends.

Date of experience: July 13, 2016
Florida
2 reviews
7 helpful votes
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They make if nearly impossible to return items. I received two items and they looked like tents, not at all like the picture. I have spend a lot of time trying to return them and feel like I am turning around in circles. Basically they do not want to accept returns.

Date of experience: December 1, 2016
France
1 review
0 helpful votes
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A variety of women items
July 14, 2016

They had a variety of women clothing and accessories to choose from. I decided to go with jewelry, since I have pretty good taste in that area. They had some really nice stuff and it was hard to choose from. Eventually I selected what I wanted and the price was affordable

Date of experience: July 12, 2016
Texas
1 review
0 helpful votes
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Love their service
July 3, 2017

I shop online with Modlily many times and overall I really love this fashion online store. I have never been disappointed with my purchases at Modlily. They have good return policy and customer service. I'm sure you will also enjoy very helpful and useful customer service when you do online shopping.

Date of experience: July 2, 2017
New Hampshire
1 review
0 helpful votes
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Inconsistent quality
October 24, 2021

Three pieces I loved, two I am returning. One is too large and I do not like the material. The dress for a wedding this weekend is going back. In addition to being a wrinkly mess upon arrival, the material is so cheap I am afraid to even attempt to iron.

Date of experience: September 24, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

We are sorry that our products did not satisfy you.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily

California
2 reviews
2 helpful votes
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Placed an order on 4/12/20, and nothing. Got a bogus tracking number. I sent in a "Ticket" to inquire, so we'll see what happens, but I think I got screwed for $35. I'll try to get a refund from Paypal and see what happens if I don't here back from them.

Date of experience: May 13, 2020
Canada
1 review
0 helpful votes
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Swimsuits are a perfect fit!
February 10, 2024

I ordered a swim suit a month ago and loved it so much that I ordered another one. The suits are a perfect fit and are flattering. Both products arrived on time and in perfect condition. I especially liked that I was able to track the products. Great customer service!

Date of experience: February 10, 2024
Australia
1 review
0 helpful votes
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ASSISTANCE FROM CUSTOMER SERVICE
February 7, 2022

After weeks of non delivery of goods and email was sent to customer assistance explaining the situation. A prompt reply was received and my query was looked into. Two days later delivery was received and I responded to the team thanking the for the quick rectification of the matter. With a team like this the good word of your company will spread. I intend to make further purchases due to the way this entire situation was handled.

Date of experience: February 7, 2022
Texas
1 review
0 helpful votes
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Verify my address?
June 30, 2022

Placed my order, my bank would not let the payment go thru so i had to use a different form of payment. Then Modlily says I have to prove who I am? I am the consumer! Not a scammer. Hoping these bathing suits are what they are pictured on the site.

Date of experience: May 31, 2022